Manager Sales

Sopheia Richards-Thomas

**** ***** ***** ***** ? Buford, Georgia 30519

Telephone: 678-***-**** ? Email: ********@****.***

Multi-Unit Operations/Human Resource Management Executive

Policy & Procedure Development/Staff Recruitment & Retention/Instructional

Systems Design & Delivery

Executive Summary

An innovative and solutions-focused Management Executive with a 14-year

career demonstrating visionary leadership, quantifiable achievements, and

progressive experience in the multi-unit operational/HR management of high-

volume, high-profit environments. Forward-thinking leader and enterprising

problem-solver with tactical and strategic vision, keen bottom-line focus,

and a confirmed ability to influence key internal/external stakeholders and

build consensus around decision-making and problem-solving. Articulate

communicator and effective trainer with a management style that focuses on

matrix teamwork and clearly defined mission and values for buy-in of all

levels. Superior interpersonal, organizational, analytical, and conflict

management skills with a flair for building strong performing teams and

increasing organizational efficiency and profitability through talent

assessment, recruitment, and employee engagement. Exceptional written,

oral, and technical aptitude. Microsoft Office proficient.

Core Competencies

Organizational Development HR/Operational Management Process

Innovation/Improvement

Quality Assurance Standards Team Training & Development Personnel

Recruitment/Retention

Employment/Labor Law Workforce/People Planning Project

Planning/Implementation

New Program Roll-Outs Profit & Market Share Cost of Sales/Labor/OMC

Growth Control

Instructional Design & Labor/Employee Relations Leadership/Talent

Delivery Development

Staffing & Scheduling Customer Functional Change

Loyalty/Satisfaction Management

Education

Bachelor of Science in Human Resource Management

American Intercontinental University (AIU), Hoffman Estates, Illinois

(Attended Virtually); Graduated: April 2009

Professional Experience

District Manager Atlanta, GA

Oct. 2008 - Jan 31,2011

Wendy's/Arby's Group

* Scrutinized restaurant operations including extensive review of

monthly P&L reports; evaluated information to increase sales

performance and identified skill and activity gaps through observation

and feedback; assisted managers in the creation of plans to address

and eliminate said gaps.

* Built a cohesive staff through quality hiring, training, and retention

practices in an effort to capitalize on sales potential and maximize

bottom-line performance; provided leadership to a team of Salary

Managers, Shift Managers, and Team Members by creating a collaborative

and results-orientated environment;

* Identified and developed manager talent, designed and implemented

classes, and enforced adherence to corporate QSC, food, and restaurant

safety standards; conducted weekly internal quality, service,

inventory, and cleanliness audits.

* Ensured the effective use of company tools and resources in an effort

to maximize performance;

* Identified and established provocative and lucrative ways to grow

sales; developed and executed marketing plans and ensured compliance

by all units.

* Created excellent customer relationships; implemented Customer

Satisfaction Evaluations to proactively adjust to changing customer

needs.

* Spearheaded personnel training, organizational development,

resourcing, and people planning; ensured ongoing compliance with State

and Federal laws and employee policies and procedures at hourly,

managerial, and corporate management levels; verified weekly

projections and efficient scheduling to ensure all units are

maximizing coverage in order to build sales.

* Inspected employee files; made certain that all required paperwork is

accurately completed and SOC compliant and that all employees meet

labor board requirements.

* Partnered with DO and other executive staff; facilitated weekly

General Manager Meetings, developed holistic/tactical solutions and HR

systems alignment for key business strategies, and maintained

effective relationship with company human resource, accounting,

marketing, community relations, and construction departments.

Sopheia Richards-Thomas

Resume Page Two

Professional Experience (Continued)

Selected Accomplishments:

. Consistently recruited, hired, coached, trained, and developed top

management levels resulting in increased profits; wrote and delivered

managers' appraisals twice a year, established action plans, and

created Personal Development Plans (PDP).

. Averaged six (6) interviews per week; maintained an active competitive

recruiting relationship with other Area Supervisors.

Area Coach/District Manager Atlanta, GA/New York, NY

Jun. 1996 - Sept. 2008

YUM! Brands Restaurants Inc. (DBA: Kentucky Fried Chicken)

. Proactively evaluated management practices, leadership principles, and

employee relations for ten (10) restaurants, including multiple

brands, with more 200 employees throughout a large geographic

territory encompassing Manhattan, Long Island, the Bronx, and New

Jersey; spearheaded efforts to continually improve and strengthen

restaurant profits, minimize expenses, and optimize overall

productivity through talent assessment, recruiting, team development,

training, recognition, and accountability.

. Implemented best practices and strategies in order to maximize

profitability and achieve employee support on corporate initiatives.

. Created training programs and ongoing communication tools to align

employees with the company vision and goals; developed and supported

new business strategies to increase revenues and profits.

* Demonstrated proficiency in driving human resources functions;

championed HR best practices within the regions and partnered with all

facets of the organization to achieve a precise and consistent policy

and procedure protocol.

* Critically assessed and evaluated specific performance criteria for

each restaurant against defined targets for product and labor cost and

other controllable expenses through process and outlier management.

* Mentored, motivated, and supported new Area Coaches, Field Trainers,

and other staff positions.

* Partnered with staff and executive management on all HR concerns;

exhibited flexibility and creativity and effectively resolved business

challenges.

* Effectively supervised restaurant teams.

Selected Accomplishments

. Promoted three (3) times during company tenure: Assistant Unit Manager

to Restaurant General Manager (1998), Restaurant General Manager to

Restaurant Training Manager (1999), and Restaurant Training Manager to

Area Coach/District Manager (2001).

.

. Two (2) Time Winner, Best of the Best Award (Customers, People, Sales

and Profit Measures) 2003 and 2004.

. Recipient, "Rookie of the Year" Award, 1998.

. Applied dynamic planning, organizational, and multi-tasking expertise

to successfully open new restaurants and remodeling projects.

. Conceived and implemented creative incentive programs, team-building

ideas, and recruiting strategies.

Designations

? ServSafe Certified

Professional Development

? 7 Habits of a Highly Effective Person ? Building Great

Restaurants Roadmap

? Leading Multiple Restaurants ? Maximizing your Time in

Restaurants ? Recruiting and Retention ? Achieving Break Through

Results.

References Furnished Upon Request

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