Customer Service Sales

Phone 617-***-****

** ***** *** **********, **

02131

Ruth A. Murphy

Objective To cultivate my diverse skill-set in a dynamic

environment that fosters growth and opportunity.

Experience 1995-Present Harvard Pilgrim Health Care Wellesley,

Ma.

Account Executive-Commercial Business

Responsible for sales/service, training of health

care benefits to corporations, employees, Brokers

and Consultants in all size markets.

Consult with Employers, Brokers, and Key decision

makers to analyze current health benefit options.

Plan, design and promote more effective strategies

in health care to meet changing employer and

employee needs.

Assist in development and implementation of

corporate marketing and promotional programs.

Maintained Quota Persistency above 100% for 2001

through plan year 2009.

1993-1995 Harvard Community Heath Plan Wellesley

Ma.

Account Executive-New Business

Proactively sought out new business opportunities

in eastern and central Massachusetts's territory to

increase plan revenues and market share.

Pioneered expansion territories, established

initial relationships, and created a customer base.

Created, developed and formulated strategies and

business plans to implement new health programs

Negotiated with and presented to senior level

executives and their staff, and motivated the

selection of health care on the employer and

employee levels.

Orchestrated and consolidated internal functional

areas to support sales objectives.

1989-1993 Harvard Community Health Plan Brookline

Ma.

Manager

Managed and supervised various business departments

within a managed care facility.

Recruit, train and evaluate staff.

Develop and maintain annual budgets, and

successfully work within constraints. Familiar with

claims and billing process.

Extensive knowledge of clinical and administrative

operations within a managed care organization.

Maintain department documentaries and protocol.

Act as Marketing liaison with internal constituents

to provide monthly presentations for employers and

their employees.

Additional 1988-1989 Harvard Community Health Plan Brookline

Experience Ma.

Sr. Child Life Specialist

Responsible for selective preparation of medical

procedures. Worked with children's psychosocial and

emotional needs within an ambulatory health care

environment.

Developed, implemented and presented clinical

inservices for a multidisciplinary team composed of

Clinicians and Support Staff. Functioned as a

member of this team.

Supervised and evaluated undergraduate student

activities.

1987-1988 Mass Eye and Ear

Infirmary Boston Ma.

Child Life Specialist

Developed and implemented Child Life Services

within 50 bed pediatric inpatient and ambulatory

facility.

1983- 1985 Sheraton

Corporation Jacksonville Fla.

Assistant Front Office Manager

Assisted in managing finance, customer service,

sales and recruitment within a 360 room corporate

hotel.

Education 1987 Wheelock College

Boston Ma.

Master of Science

Program Focus: Child Life

1982 Jacksonville

University Jacksonville Fla.

Bachelor of Science

Double Major: Education/ Psychology

Achievements Presidents Club Member 1996, 1997, 1998.

Achievement in Sales Awards, 1997 and 1998, 2003

2006.

Proficient in database management system.

Other desktop applications.

Community

Activities Homeless Shelter-Children's Volunteer Reading

Program

Child Life Volunteer, Various children's units

within greater Boston

References Available upon Request

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