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Customer Service Human Resources

Miami, Florida, 33132, United States
April 01, 2011

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Brooklyn Mansfield

**** *. ******** **. ? Miami, Florida 33132


Professional Profile

Driven, self-starting professional experienced in effectively working under

tight deadlines while delivering high levels of customer service. Also

experienced in providing technical and administrative support in marketing

and human resources.

Professional Experience

Dine-a-Light, Miami Beach, FL 2/2009-present

Marketing Assistant

? Provide secreterial support such as answering phones, filing,

organizing and resolving a range of administrative inquiries.

? Responsible for composing and editing correspondence and memoranda

from dictation, verbal direction and knowledge of policies.

? Schedule and coordinate meetings and events.

? Prepare estimates, purchase orders, invoices and other documents

using word processing, spreadsheet, database, or presentation software.

Rare Steakhouse, Miami Beach, FL 3/2009-2/2011


? Provided customer service and reservations assistance to top hotel

concierges in the greater Miami area and to visiting and residential

restaurant guests.

? Greeted clientele upon arrival in a positive and professional manner.

? Ensured maximum customer satisfaction by responding to special

requests and questions in a fast and effective manner.

? Improved customer satisfaction with clientele by applying quick-

thinking problem resolution skills and implementing a structured,

successful approach to resolving matters.

Branding Bar, Miami, FL 8/2010-12/2010

Marketing Assistant

? Created Twitter and Facebook profiles and managed CMS function of

company website.

? Worked together with the President to assist in the completion of

press releases on the company website.

? Produced digital captures of articles using SnagIt software.

? Assisted in maintaining and organizing company bills.

Costa Cruise Lines, Hollywood, FL

Marketing Intern 1/2010-4/2010

? Worked collaboratively with the Director of Public Relations to

facilitate press releases by compiling and organizing necessary


? Assembled press kits, ensuring error-free, top-notch presentation in

order to effectively deliver information to journalists.

? Completed action forms by closely working with the Accounting


? Assisted in completing and distributing marketing bulletins,

apprising entire company of marketing activities currently in


? Created digital captures of articles using SnagIt software for use in

presentations to upper management.

Human Resource Intern 7/2009- 12/2009

? Performed an audit of I-9s, ensuring compliance with Federal Laws by

verifying all employee records were valid and up-to-date.

? Worked in partnership with the Human Resources Director to facilitate

the recruitment process by screening resumes and applications for

possible candidates.

? Assisted in organizing company events that fostered teamwork, customer

service and branding.

? Created new hire packages and participated in the training session for

new hires.

? Applied the knowledge learned regarding the Family Medical Leave Act

by coordinator the application process and assisting an employee.

? Completed an exempt vs. non-exempt audit and classified jobs

accordingly by effectively applying the Fair Labor Standards Act


The Opium Group, Miami, FL 11/2004- 3/2009


? Created a welcoming environment for guests by personally assisting

them to their tables and ensuring correct billing and payment during

extremely busy business hours.

? Facilitated proper computer set-up and closing practices. Ensured

work station set-up was complete within defined timelines.

? Managed VIP guests on extremely busy nights and for special events,

ensuring concierge-like services such as special orders, security

assistance and appropriate departure protocol.

? Trained new hostesses on effective customer service practices while

monitoring progress.


Bachelors in Business Management, Florida International University, Miami,

FL 12 /2010

Computer Experience

MS Office, Outlook, Lotus Notes, SnagIt, Facebook, Twitter

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