Customer Service Human Resources
Resume:
Brooklyn Mansfield
**** *. ******** **. ? Miami, Florida 33132
********@*****.***
Professional Profile
Driven, self-starting professional experienced in effectively working under
tight deadlines while delivering high levels of customer service. Also
experienced in providing technical and administrative support in marketing
and human resources.
Professional Experience
Dine-a-Light, Miami Beach, FL 2/2009-present
Marketing Assistant
? Provide secreterial support such as answering phones, filing,
organizing and resolving a range of administrative inquiries.
? Responsible for composing and editing correspondence and memoranda
from dictation, verbal direction and knowledge of policies.
? Schedule and coordinate meetings and events.
? Prepare estimates, purchase orders, invoices and other documents
using word processing, spreadsheet, database, or presentation software.
Rare Steakhouse, Miami Beach, FL 3/2009-2/2011
Hostess/Waitress
? Provided customer service and reservations assistance to top hotel
concierges in the greater Miami area and to visiting and residential
restaurant guests.
? Greeted clientele upon arrival in a positive and professional manner.
? Ensured maximum customer satisfaction by responding to special
requests and questions in a fast and effective manner.
? Improved customer satisfaction with clientele by applying quick-
thinking problem resolution skills and implementing a structured,
successful approach to resolving matters.
Branding Bar, Miami, FL 8/2010-12/2010
Marketing Assistant
? Created Twitter and Facebook profiles and managed CMS function of
company website.
? Worked together with the President to assist in the completion of
press releases on the company website.
? Produced digital captures of articles using SnagIt software.
? Assisted in maintaining and organizing company bills.
Costa Cruise Lines, Hollywood, FL
Marketing Intern 1/2010-4/2010
? Worked collaboratively with the Director of Public Relations to
facilitate press releases by compiling and organizing necessary
documents.
? Assembled press kits, ensuring error-free, top-notch presentation in
order to effectively deliver information to journalists.
? Completed action forms by closely working with the Accounting
Department.
? Assisted in completing and distributing marketing bulletins,
apprising entire company of marketing activities currently in
development.
? Created digital captures of articles using SnagIt software for use in
presentations to upper management.
Human Resource Intern 7/2009- 12/2009
? Performed an audit of I-9s, ensuring compliance with Federal Laws by
verifying all employee records were valid and up-to-date.
? Worked in partnership with the Human Resources Director to facilitate
the recruitment process by screening resumes and applications for
possible candidates.
? Assisted in organizing company events that fostered teamwork, customer
service and branding.
? Created new hire packages and participated in the training session for
new hires.
? Applied the knowledge learned regarding the Family Medical Leave Act
by coordinator the application process and assisting an employee.
? Completed an exempt vs. non-exempt audit and classified jobs
accordingly by effectively applying the Fair Labor Standards Act
policy.
The Opium Group, Miami, FL 11/2004- 3/2009
Hostess
? Created a welcoming environment for guests by personally assisting
them to their tables and ensuring correct billing and payment during
extremely busy business hours.
? Facilitated proper computer set-up and closing practices. Ensured
work station set-up was complete within defined timelines.
? Managed VIP guests on extremely busy nights and for special events,
ensuring concierge-like services such as special orders, security
assistance and appropriate departure protocol.
? Trained new hostesses on effective customer service practices while
monitoring progress.
Education
Bachelors in Business Management, Florida International University, Miami,
FL 12 /2010
Computer Experience
MS Office, Outlook, Lotus Notes, SnagIt, Facebook, Twitter
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