Sales Technical Writer

Davis C. Smith-SENIOR TECHNICAL WRITER / TEAM LEADER

**** ******* ***** / **********, ***** 75081-4357 / C: 214-***-****

*********@*****.*** / www.linkedin.com/in/davissmith

CAREER OVERVIEW

* Led diverse teams in creating telecommunications hardware and software

documentation

* Enabled past employer to obtain $25,000,000 project from Nortel Networks

* Designed documentation templates for current employer

* Served as contractor then full-time employee with the same company for 12

years

* Developed expertise in multiple software applications and aptitude for

learning new applications

* Interacted productively with co-workers from upper management to

administrative staff

TECHNICAL OVERVIEW

Software Applications

Adobe Acrobat Pro; Dreamweaver; FrameMaker; InDesign; Illustrator; and

Photoshop

Corel PaintShop Pro;

Microsoft Word, Excel and PowerPoint; Visio

Microsoft Windows Operating Systems

98

2000

NT

Server 2003

XP

PROFESSIONAL EXPERIENCE

QuickPhones: May 2009 - present

Senior Technical Writer / Team Leader (Contract)

* Design document templates to communicate information clearly and

concisely

* Create user and installation documentation for desk phone and WiFi phone

hardware and VoIP service

* Create work-instruction documents for back-office procedures

* Review and provide edits for Website text

TelStrat International, Ltd: June 1997 - May 2009

Technical Writer (September 2006-May 2009)

* Developed documentation project plans

* Wrote and edited five releases of 13- to 21-piece hardware and software

user documentation library

* Researched product and marketing requirements documents

* Interviewed Subject Matter Experts (SMEs) including engineers, managers

and upper management

* Provided basis for hardware and software training video scripts

* Served as only technical publications staff member between August

2007 and May 2009

MarComm Team Lead (September 2006-January 2009)

* Created new sales collateral and edited existing sales collateral for

grammar and construction

* Posted product information and trade show schedules on corporate Web site

* Managed printing of sales collateral

* Managed logistics and administration of trade show presence in North

and South America

* Coordinated shipment of materials to between 12 and 15 shows annually

PROFESSIONAL EXPERIENCE (Cont'd.)

TelStrat International, Ltd: June 1997 - May 2009 (Cont'd.)

Access Technical Writer (March 2005-September 2006)

* Wrote and edited three releases of three-piece hardware documentation

library

MarComm Team Member (October 2004-March 2005)

* Administered end-user satisfaction surveys

* Interviewed end-users and wrote Web-site

testimonials from recorded interviews

Technical Writer (January 1999-October 2004)

* Wrote and edited user and installation guides for Nortel OEM remote-

access

hardware, TelStrat recording hardware, combined remote-recording

hardware/software user guide and release notes

* Managed contractor in creation of recording application software user

guide

* Served as only full-time technical publications staff member from January

1999 until February 2001

Document Control Team Member / Technical Writer (January 1998-January 1999)

* Eliminated Engineering Change Notice backlog

* Monitored assembly drawings, parts lists and bills-of-materials according

to ISO-9001 standards

* Wrote and edited initial release of user guides for two Nortel OEM

hardware products

* Served as only technical publications staff member

Technical Writer - Contract (June 1997-January 1998)

* Wrote and edited initial release of hardware user guides for three Nortel

OEM products

EDUCATION

Master of Divinity - Pastoral Theology/Pastoral Counseling

Brite Divinity School, Texas Christian University

Bachelor of Science - Speech Communication with Journalism (Ad/PR) minor

Texas Christian University

PROFESSIONAL AFFILIATIONS

Society for Technical Communication (2001-2010)

CERTIFICATIONS / CONTINUING EDUCATION

Certified Information Mapper-Developing Procedures, Policies &

Documentation

Information Mapping Seminars, Dallas

FrameMaker for Windows

Richland Community College, Dallas

RoboHelp

Richland Community College, Dallas

Contact this candidate