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Customer Service Representative

Location:
Columbus, Ohio, 43230, United States
Posted:
April 01, 2011

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**** E. ****

[pic]

Permanent Address:

**** ********* **.

Columbus, OH 43230

********@*****.***

614-***-****

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OBJECTIVE

Seeking a position in the Logistics field requiring adaptability, strong

communication skills, and driven work ethic.

EDUCATION

Robert Morris University, Moon Township, PA

Bachelor of Science in Business Administration, May 2008

Concentration: Marketing

Cumulative GPA 3.51

EXPERIENCE

C.H. Robinson Worldwide, Columbus, OH, 2010 - Present

Manage up to 100 daily inbound/outbound shipments for multi-million dollar

accounts

Resolve nearly $20,000 dollars per month of aging accounts payable and

receivables

Quoted over 250 new/existing customers LTL and TL rates, ytd

Efficient using all modes of transportation (ie. OTR, Rail, Air, Ocean), totaling

over $500k in revenue, ytd

Building and maintaining relationships with carriers, dispatching all shipments

Echo Global Logistics, Chicago, IL, 2008 - 2010

Shared Services Specialist

Answered and resolved 10-15 early morning inbound calls and questions

Specialist for track and trace support effort on Enterprise Accounts

Managed off-shore call center in India (31 personnel) & resolved escalated claims

Account Executive

Managed over 10,000 yearly Flatbed/Truckload requirements for an account totaling

over 2 million in revenue

Key participant in bi-weekly planning discussions for analysis on upcoming

projects

Negotiated truck rates with 10 different sourcing carriers daily

Actively engaged in troubleshooting damaged/missing deliveries in cost savings

effort

Germain Ford, Columbus, OH

Customer Service Representative, Summer 2007

Contacted multiple customers daily for follow-up service regarding repairs

provided

Issued hundreds of customer service letter mail-outs weekly

Actively shadowed car sales force throughout their daily routines

ACTIVITIES

AND HONORS

Graduated Cum Laude

National Society of Collegiate Scholars (Top 20% of the class), 2004-2008

NEC Academic Athlete Award (Northeast Conference) Fall 2005

Dean's List - five semesters

Varsity Letter Award for Field Hockey, 2004 - 2008



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