Customer Service Representative
Resume:
Lori E. King
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Permanent Address:
Columbus, OH 43230
********@*****.***
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OBJECTIVE
Seeking a position in the Logistics field requiring adaptability, strong
communication skills, and driven work ethic.
EDUCATION
Robert Morris University, Moon Township, PA
Bachelor of Science in Business Administration, May 2008
Concentration: Marketing
Cumulative GPA 3.51
EXPERIENCE
C.H. Robinson Worldwide, Columbus, OH, 2010 - Present
Manage up to 100 daily inbound/outbound shipments for multi-million dollar
accounts
Resolve nearly $20,000 dollars per month of aging accounts payable and
receivables
Quoted over 250 new/existing customers LTL and TL rates, ytd
Efficient using all modes of transportation (ie. OTR, Rail, Air, Ocean), totaling
over $500k in revenue, ytd
Building and maintaining relationships with carriers, dispatching all shipments
Echo Global Logistics, Chicago, IL, 2008 - 2010
Shared Services Specialist
Answered and resolved 10-15 early morning inbound calls and questions
Specialist for track and trace support effort on Enterprise Accounts
Managed off-shore call center in India (31 personnel) & resolved escalated claims
Account Executive
Managed over 10,000 yearly Flatbed/Truckload requirements for an account totaling
over 2 million in revenue
Key participant in bi-weekly planning discussions for analysis on upcoming
projects
Negotiated truck rates with 10 different sourcing carriers daily
Actively engaged in troubleshooting damaged/missing deliveries in cost savings
effort
Germain Ford, Columbus, OH
Customer Service Representative, Summer 2007
Contacted multiple customers daily for follow-up service regarding repairs
provided
Issued hundreds of customer service letter mail-outs weekly
Actively shadowed car sales force throughout their daily routines
ACTIVITIES
AND HONORS
Graduated Cum Laude
National Society of Collegiate Scholars (Top 20% of the class), 2004-2008
NEC Academic Athlete Award (Northeast Conference) Fall 2005
Dean's List - five semesters
Varsity Letter Award for Field Hockey, 2004 - 2008
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