Customer Service Manager

Thomas D. Wendling, CTP

*** *** ** **

Kutztown, PA 19530

Home: ***/***-**** ****: 484/347-5380

SUMMARY

Talented and accomplished professional with extensive knowledge in

Treasury, Finance and Accounting. Proven ability to direct operations

in all financial areas. Highly adept in the areas of project

management and process reengineering. Have worked with banks

extensively and understand product offerings in such areas as risk,

investment and cash management. Experienced also in cash forecasting,

financial analysis and overseeing insurance programs. Consistent

record in reducing and controlling costs, gaining efficiencies and

integrating new technologies.

WORK HISTORY

RMS, Inc., Bethlehem, PA (formerly a division of Dun & Bradstreet)

Director of Treasury 2004-

Present

Treasury Manager 2001-2004

. Established banking relationships, internal controls and cash

management procedures as RMS was spun off from Dun & Bradstreet

. Oversee A/R and Cash Application Departments as well as indirectly

overseeing our regional finance staffs

. Responsible for FX and interest rate risk programs ensuring RMS is

properly hedged in our international entities and within our long-

term debt positions

. Manage debt covenants, which includes monitoring leverage and

liquidity ratios, in addition to capital expenditures.

. Create monthly and yearly cash flow and balance sheet statements

for RMS financials as well as producing short term cash forecasts,

which includes working closely with internal departments

. Constantly review cash management strategies including overnight

and short-term investment policies, concentration of funds, lockbox

analysis, debt payments, etc.

. Understanding of FAS 133 requirements to account for proper hedge

accounting of derivatives

. Ensure compliance with annual SAS 70 audit, making sure internal

controls are being followed and any new policies are being

integrated

. Oversee the Insurance Risk program, working with a national broker

in annually renewing our policies

. Managed the State Licensing for the company, which included

overseeing performance bonds and letters of credit

. Responsible for rollout of ACH and Check Conversion initiative

reducing banking fees by over $75k in its first year, in addition

to overseeing training of over 500 employees during the

implementation phase. In conjunction with this rollout, introduced

WEB & IVR payment options for our recovery business, which is

estimated to replace 10-20% of other forms of payments

. Established the acceptance of VISA/MasterCard and Discover

programs, integrating merchant accounts with front end software

systems

. Managed rollout of the Remote Capture/Check 21 program saving the

company over $50k per year

. Responsible for the successful financial/regulatory rollout of our

India fulfillment facility, working with local India personnel to

establish the subsidiary within the country

Aetna, Inc., Blue Bell, PA

Financial\Project Consultant, Treasury Department

1999-2001

Negotiate current banking contract prices and analyze and maintain a 15

million dollar banking fee structure, resulting in $275k in bank fee

reductions over a 2 year period

Responsible for strategically analyzing any initiatives with cash

management services, which includes working with department heads,

analyzing operational workflow and vendor negotiation

Project Leader of a 12-member team in the RFP of Aetna's $8 billion group

premium concentration business, which resulted in the following:

4. $136k annual reduction in banking fees

5. $70k in process improvements (finance and customer service

departments)

6. Establishment of service level agreements

7. 3 year price guarantees

8. Initiation of image based services

Project Leader of a 11-member team in the RFP of Aetna's disbursement

business, which resulted in:

$42k annual reduction in banking fees and operational (I/T &

Accounting) cost benefit initiatives

Team Leader in the implementation of $800K of collection business in the

West Central Region, overseeing an implementation team of finance,

accounting and customer service personnel

Department lead in exceeding our goal of closing over 10% of our bank

accounts across the nation, resulting in $325k savings over a 1 year period

Developed interactive 'live' bank report card system ("Treasury Trac") in

Microsoft Access used nationwide by our customer service regions to monitor

problems, issues and adjustments

TEVA Pharmaceuticals, Kulpsville, PA

Manager, Accounts Payable & Cash Management 1997-

1999

Produce daily, weekly and monthly cash flow forecasts used in our payable,

debt and investment decisions

Introduced a foreign exchange transaction process that has reduced exchange

costs annually by $60k

After a successful cost/benefit analysis of small dollar purchases, I lead

a cross functional team which established a procurement card system that is

estimated to save the company $65k in it's first year of operation

Outsourced the auditing and disbursement payments of airfreight and small

packages, thus saving the company over 25k in internal auditing and labor

expenses

Maintain relationships with banks and oversee all bank management and

analysis charges, along with negotiating any new services and fees

Lead in the integration of a computerized imaging system in the A/P

Department

Pinebrook Services, Allentown, PA

Manager, Finance & Systems Administration 1990-

1997

Prepare and analyze monthly and yearly financial statements for the

executive director and board of directors, which includes budget, cashflow,

forecasting and program analysis

Member of an administrative team that prepares and finalizes multi-million

dollar budget

Manage and maintain bank accounts, investments, lines of credit and the

associated cash flow

Analyze existing and potential services to determine profitability using

various cost accounting methods and time studies

Developed internal auditing procedures and processes that reduced auditors

billing hours by 20%

Managed fixed asset records and depreciation schedules

Responsible for computer hardware and software purchases

Kline's Equipment Company, Inc., Pennsburg, PA

Accountant

26. Performed all general accounting duties, including filing of monthly

and quarterly taxes

Implemented and organized new computerized accounting system, which

included A/R, A/P, Payroll and Inventory Control

Produce monthly and annual financial statements

Computer Skills

Microsoft Office Professional (Excel, Word, Powerpoint, Access), Weiland

Bank Analysis software, XRT Treasury software, Oracle Financial Systems,

SBT Accounting, A/S 400 Systems, FoxPro.

EDUCATION & CERTIFICATIONS

DeSales University

Master of Business Administration

Concentration - Finance

BS, Liberty University, Lynchburg, VA

Business Administration Major, Computer Science Minor

CTP (Certified Treasury Practitioner)

Administered by the AFP (Association of Financial Professionals)

MEMBERSHIPS AND ACTIVITIES

Member of the AFP (Association of Financial Professionals); Member of the

NAIC; Winner of President's Council Award given to top contributors of RMS,

Founder of MBA Traders, a 13 member investment club; Board Chairman of a

local private school/church; Chairman of the school's charity golf

tournament

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