Customer Service Medical

BRIDGET WALKER *** Summertree Ct, Mableton, GA ***26

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*********@*****.*** . Cellular 404-***-****

Medical Records/ Front Office

Customer Service / Problem Solving / Organizational Expertise

. Over 8 years of experience in customer service and customer response

operations.

. Proven ability to adjust to changing situations; utilize good

judgment during unexpected emergency situations.

. Genuine team player committed to positive performance and efficient

operations.

. Demonstrate leadership, problem solving, meet day-to-day challenges

and juggle multi task management.

Experience

The Heart Clinic, Austell, GA 2008 to 2010

Customer Services / Medical Records Clerk

Over 1 years of Medical Records experience. Reviewed medical records for

completeness. Pulled, Compiled, verified, and maintained medical records of

patients for their upcoming appointments. Filed all medical reports and

non medical correspondence in patient's charts. Purged obsolete records.

Performed general clerical functions. Scanned medical records using

NextGen. Experience using EMR. Answered large volumes of calls for the

Drs, PA's, and nurses.

. Easily establish rapport with people of all ages, cultures, and

beliefs

. Earned a reputation as a valuable and cooperative coworker by: being

fair, honest, and willing to help others when needed; effectively

resolving conflicts at appropriate times.

. Effective in stressful situations

. Able to gather, compile and analyze information from many different

sources

James Moving Services, Smyrna, GA 2000 to 2008

Sales Consultant / Office Manager / Customer Services

Developed marketing and sales ideas for the company. Involved with all

aspects of customer service including solving problems, answering

questions, and working with customers to ensure fantastic service. Helped

prioritize work schedules and delegated assignments. Analyzed and organized

office procedures, such as scheduling moves and clerical services.

Supervised workers on the job.

. Able to integrate all business functions

. Dealt tactfully and effectively with difficult customers

. Detail-minded with a good eye for balance and organization

. Ability to implement effective, creative ideas for teams, and

individuals

. Ability to communicate effectively with customers, management, and

staff

Education

Ralph L Fike High School, Wilson, NC

H.S., Business

Nash Community College, Rocky Mount, NC

Computer Training Classes

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