Manager Software

RESUME OF JACK CAMPBELL Salary $** to $** an hour

Hands-on implementation experience with Windows 2000, XP, and 2007 32bit programs and

popular network Infrastructure components. I have excellent technical problem solving abilities

and a command of current computer software and hardware. As a Helpdesk Analyst/Desktop

Support technician, provided 1st and 2nd level support to users at all corporate levels. Installed

and tested hardware and software set ups for new hires and temporary detail personnel prior to

their arrival in order to ensure unencumbered access to the network. Interfaced directly with the

user community and provided them with solutions to their personal computer hardware and

software problems. I Possess significant experience supporting MS Office & Outlook . I am

experienced with operating system roll outs and application upgrades e.g. XP and 2007 OS. I am

routinely involved in the build, install, move/add/change, break/fix, and swap of hardware and

the installation of software. I Also have experience as a LAN Administrator. Responsibilities

included server tape back-ups, the creation, deletion, and monitoring of user accounts and

permission changes to those accounts via Active Directory. I have extensive experience

supporting Blackberry handhelds and some BES server responsibility.

TECHNICAL:

Hardware: PCs, Laptops and docking stations, Printers, Scanners, PDAs BlackBerrys

Software: MS Office Suite 2003-07 Outlook 2003-07 I.E. 7,8 Lotus Notes 7.0

Operating Systems: Windows 95, 98, NT, 2000, XP, Vista and 2007

Call Tracking Databases: Heat, Track It, Remedy, Magic

Remote Software: Remote Anywhere, PC Anywhere, Altiris, Dameware

EXPERIENCE:

Willkie Farr Gallagher LLP

12-2010 to Present

Provide 1st and 2nd level support for 400+ attorneys and their staff in a Windows XP

environment. Support entails hardware, software and peripherals. Predominant software is MS

Office Suite 2007,Outlook, IManage, desksite, worksite. Hardware consists of Dell desktops,

Dell laptops, handhelds, i.e. blackberry's, (8300s, 8700's Curve, Bold, Storm) HP printers,

scanners and fax machines. Trouble ticket tracking system (touchpaper).

International Flavors and Fragrances- Hazlet NJ

8-2010 to 12-2010:

As a contractor/consultant I am directly responsible for the reorganization and migration of user

data to new hardware. The DADS process, (Dell Automated Deployment System) is utilized in

this current reorg and migration. Technical support is provided to the user community, post

migration, for one week. The in house help desk is then responsible for support thereafter. The

OS environment is Windows XP along with MS Office Suite and Lotus Notes 7.0.

Sidley Austin LLP New York

3-08 to 08-2010

Provide 2nd level support for 300+ attorneys and their staff in a Windows XP environment.

Support entails hardware, software and peripherals. Predominant software is MS Office Suite,

Outlook, IManage, desksite, worksite. Hardware consists of Dell desktops, Dell laptops,

handhelds, i.e. blackberry's, (8300s, 8700's Curve, Bold, Storm) HP printers, scanners and fax

machines. Trouble ticket tracking system (Remedy).

Sullivan and Cromwell LLP New York

12-06 to 3-08

Provide 2nd level support for 400+ attorneys and their staff in a Windows XP environment.

Support entails hardware, software and peripherals. Predominant software is MS Office Suite,

Outlook, Hummingbird (docsOpen). Hardware consists of Dell desktops, IBM and Dell laptops,

handhelds, i.e. blackberry's, (8300s, 8700's) HP printers, scanners and fax machines. Trouble

ticket tracking system (Magic). BES server administration rights for the manipulation of

Blackberry software and accounts and ASE server admin rights for the creation of tokens issued

to users blackberry's for the RSA security software.

Uniform Code Council (GS1) (short term contract)

August 2006 to 12-06

Provide help desk support (telephone, deskside, walkaround) on various applications, including

MS Office Suite, Outlook, Windows, Internet, intranet, and proprietary applications.

Receive requests for assistance via phone, email and walk ins.

Maintain required recordkeeping, including logging calls into the help desk database, reporting

time.

Escalate problems to the appropriate Analyst, Programmer, Supervisor, or Manager when

necessary. Assist with information gathering, communication, or as requested in the resolution of

escalated problems.

Report unusual, alarming, or recurring problems to the appropriate Analyst, Programmer,

Supervisor, or Manager when necessary.

Set up videoconferences for the local office.

June 2005 to August 2006 Reed Smith Law Firm (long term contract)

Provide help desk support (telephone, deskside, walkaround) on various applications, including

MS Office Suite, Windows, DOCS Open, Elite, Internet, intranet, and proprietary applications.

User training on various applications.

Escalated problems to the appropriate Analyst, Programmer, Supervisor, or Manager when

necessary. Assist with information gathering, communication, or as requested in the resolution of

escalated problems.

Reported unusual, alarming, or recurring problems to the appropriate Analyst, Programmer,

Supervisor, or Manager when necessary.

Maintained working knowledge of all Firm deployed applications.

Maintained laptop distribution pool and provide support to primary laptop users, which includes

preparing laptops for distribution, keeping an updated activity log, and working with vendors to

maintain/fix laptop equipment.

Assisted in system related maintenance as requested, and providing assistance in testing new or

upgraded applications.

Set up videoconferences and netmeetings for the local office. Provide off-hours beeper support,

typically on a rotation basis with peers.

Special projects as requested by the Manager of Applications Training and Support or the

Director of S&T.

Re-set user passwords and grace logins, and grant document access with appropriate approval.

Maintain physical backup tapes. Veritas.

KING AND SPALDING LLC LAW FIRM

Sep 2004-June 2005

Hardware Technician (six month contract)

Provision of first and second level user support, phone and desktop, in a Windows 2000

environment with 400+ users.Responsible for all hardware issues.

Support for any and all peripheral devices i.e. printers, scanners, modems. Blackberrys.

Support for any and all software programs i.e. off the shelf, Office, IManage, Deltaview and/or

proprietary. Tracking of all support issues via Peregrine Service Center call tracking program.

Imaging of all laptops and desktops throughout the enterprise with MS Windows 2000 and XP

via Ghost software and the cloning of hard drives.

Resolve all issues concerning connectivity, hardware, break/fix, and application support.

COLDWELL BANKER REAL ESTATE

DEC 2002 Sep 2004

Provide technical support for five separate offices within the franchise. Environment consists of

Windows 98, 2000 and XP operating systems, MS Office and Outlook 2000. Resolved

connectivity, hardware, application issues as well as providing support for all peripherals i.e.

printers and PDAs .

CDI/IBM/JOHNSON & JOHNSON PHARMACEUTICAL

FEB 2002- DEC 2002

MS Windows 2000 and XP migration project and desktop support

Imaging of IBM Thinkpads, and NetVista desktops with MS Windows 2000 operating system.

Installation of additional software not included with the standard image.

Phone and Desktop Support for 5000 + users of new operating system, (MS 2000), MS Office

including Outlook 2000, proprietary software and peripherals, i.e. printers, scanners, PADs etc.

Training of users on how to use the new operating system.

AJILON TECHNOLOGIES LLC

SEP 2000 FEB 2002-Contracted with GlaxoSmithKline Pharmaceutical

Migration and desk top support (Contractor)

Provision of first and second level user support, phone and desktop, in a Windows 2000

environment with 5000 + users. Provision of first and second level user support, phone and

desktop, for Lotus Notes 4.5.Support for any and all peripheral devices i.e. printers, scanners,

modems. PDAs etc.Support for any and all software programs i.e. off the shelf and/or

proprietary. Tracking of all support issues via Remedy call tracking program.

Bluestone Capital LLC Investment Bank

Sept – 2000 to Feb. 2001

Provide help desk/Floor support (telephone, deskside, walkaround) on various applications,

including MS Office Suite, Outlook, and proprietary applications in a Windows 2000 OS

environment.

WANG GOVERNMENT SERVICES, INC.

JAN 1998 - SEP-2000

Help Desk Analyst / FDIC NY (Contractor)

Provision of first and second level user support for Windows95, NT Client Workstation,

Microsoft Office Suite and Microsoft Outlook/Exchange and Print services and various

proprietary software applications for 11,000 + users.

Respond to calls regarding PC, printer and network problems via phone and at the desktop.

Troubleshoot calls or refer them to senior network administrators.

Utilization of Banyan Vines to set up, move and delete users, forward mailboxes to detail

address, create directories, manage print services, send out global e-mail messages, add and

delete users from LAN List.

Use of Enterprise Administrator to set up new accounts, delete old accounts and administer

current accounts on the NT network and reset NT passwords.

Utilization of Microsoft Exchange Administrator to set up new users, delete or transfer old

accounts and administer current Email accounts on the server side, utilization of Outlook, on the

client side, to manipulate user email set up.

Log all calls into the HEAT database system.

Follow up on referred calls to make sure they are completed in a timely manner.

Utilization of Crystal Reports to create daily, weekly and monthly status reports.

Provision of desktop support for Microsoft Office Suite, Windows 95, NT and Exchange.

Responsible for Banyan and NT server tape backups.

Rollout of new upgraded PCs, installation of hard drives for desktops, formatting hard drives,

upgrading memory, installation of SCSI cards to attach scanners to PCs and installation of

Windows95 and NT.

DEPARTMENT OF VETERANS AFFAIRS

OCT 1991 - JAN 1998

Finance Operations Analyst (4/94 - 1-98)

All aspects of the finance operations division of the Department of Veterans Affairs.

Interaction with all departments and personnel within the division including auditing, payroll,

accounting, and agent cashier

Analysis of veteran's accounts are conducted in response to inquiries from veterans, Members of

Congress, the Department of Justice, Federal Debt Management Center, and other Federal

agencies

Department of Veterans Affairs

Adjudicator (10/91 - 4/94)

The timely and accurate adjudication of military veterans' claims for compensation, pension and

education benefits. Research and development of evidence to support claims.

Ascertain the legitimacy of claims and determine the approval or disallowance of the award of

benefits based on medical evidence and Federal Codes and Regulations; and other special

projects as assigned Received a certificate of commendation and a monetary award for the

completion of a project associated with the updating of VA computer hardware and software.

THE FEDERAL HOME LOAN BANK OF NEW YORK

10/83 - 10/91

Operations Manager (9/89 - 10/90) Responsibilities:

Managed a staff of 3 supervisors and 18 clerks and operators.

Prepared budgets and maintained expenses and manpower within approved limits.

Approved and monitored all changes to systems and procedures effecting areas of responsibility.

Prepared daily status reports as to volume, completion times, and deadlines met, etc.

Prepared management reports to explain budget variances, volumes, trends, manpower needs,

productivity analysis, quality standards, significant events or concerns and project status.

Forecasted future needs in terms of equipment, procedures and staffing based upon budget

projections and market analysis.

Ensured that response to customer inquiries was timely and accurate.

Resolved more complex working problems that arose in the daily processing.

Wrote, updated and maintained procedures for each area of responsibility.

Item Processing Analyst -- 10/83 - 9/89 Responsibilities:

Acted as project leader or support analyst on various Item Processing Division projects.

Wrote, monitored and updated departmental procedures.

Prepared detailed project updates, reports and oral presentations for management information.

Participated in post-implementation audits as required.

Participated in the division's capacity and floor space planning.

Provided analysis of financial data as required by the projects.

Monitored and reported the P&T cash letter availability to the accounting department for

overnight investment. (Average daily investment was $120,000,000.00)

Maintained the sort pattern by which checks were sorted by end-point via an IBM 3890.

Provided support to the Accounting Division and Item Processing Adjustments department in

researching P&T availability discrepancies.

Maintained the VECTOR 10 transaction analysis system.

Programmed Lockbox applications in TRPL.

Controlled Direct Presentment customer billing. Annual budget preparation.

EDUCATION:

Fairleigh Dickinson University 1992 - MBA

Kean University of New Jersey 1981- B.S., Finance

A+ Certification Xincon School of Technology

Contact info: 732-***-****

*******@*********.***

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