Technician Support

TRAVIS JORDAN ~ Omaha, Nebraska *****

E-mail: ********@*****.*** ~ Home: 402-***-****

TECHNICAL SKILL SET OVERVIEW:

*HIGHLY ADEPT IN THE MAINTENANCE OF INTERNET [TCP/IP] SECURITY [Suppression

of undesirable TCP/UDP Traffic, ICMP Suppression, VPN, IP Subnetting,

Firewall Management, SpyWare Removal, Virus Remediation & Application

Specific Determination of required protocol pass-thru].

*Windows SERVER Administration [Installation, management and

troubleshooting] ~ Inclusive of Active Directory, SMS, IIS with Windows

2000 Server]

*CERTIFIED NetWare 5.xx, 4.xx and 3.1x Administrator [Installation,

management and troubleshooting] ~ NDS for 5.xx and 4.xx]

*Setup and configuration of Windows 7 and Vista [32-bit & 64-bit], Windows

XP, Microsoft Server, DOS, UNIX and Ubuntu LINUX workstation operating

environments utilizing TCP/IP & IPX/SPX protocols.

*MS EXCHANGE SERVER Administration and Migration with Outlook/Outlook Web

Access.

* Novell Client 32, Client for Microsoft Networks, TCP/IP Protocol &

IPX/SPX protocol setup and configuration.

*CITRIX Metaframe Administration

*Remote Access Troubleshooting & Repair

*Virtual Private Network [VPN] setup and support [TCP/IP Protocol Suite].

*Local Area Network [LAN] setup and support ~ TCP/IP Protocol Suite]

*Wide Area Network [WAN] setup and support [TCP/IP Protocol Suite]

*CISCO Switch & Router Configuration [TCP/IP, IPX/SPX, etc.].

*Development and maintenance of disaster recovery procedures.

*LAN workstation setup, configuration and optimization [TCP/IP, IPX/SPX,

etc.].

*Network printer setup, print queue configuration and troubleshooting for

Novell and Windows NT LAN's [TCP/IP, IPX/SPX, etc.]

*Database interface setup and configuration [ODBC named-pipes over TCP/IP]

*AS/400 emulation setup and troubleshooting [TCP/IP Protocol Suite]

*Proficient in the Installation, Imaging and Configuration of PC compatible

server and workstation hardware.

*User support for PC and Macintosh hardware and applications.

WORK EXPERIENCE:

Lifespan Technology Recycling ~ Omaha, NE [01/2010 - 03/2011]

TECHNOLOGY SALES TECHNICIAN --- Evaluated the potential resale value of

surplus computer equipment and consumer electronics for resale to wholesale

customers. Oversaw the testing and drive sanitization of said computer

equipment. Maintained internal plant network infrastructure and hardware:

including network router and switches; SCSI, IDE, SATA & Fibre Channel hard

drive wiping arrays; Linux-based Tabernus Enterprise Erase software and

servers; MAR [Microsoft Authorized Refurbisher] Server for Windows OS

imaging; and general desktop support needs of plant staff. Maintained

inventory management system database and invoiced customer purchases in

QuickBooks.

IT CONTRACTOR ~ 08/1999 to 01/2010

Wells Fargo Bank via Comletric Inc. - Omaha, NE [07/05/2009 -

08/06/2009]

Contractual Designation: PC Systems Technician

--- PC workstation replacement and re-imaging at Wells Fargo Banking

Center locations.

Advance Auto Parts via DirectSource - Omaha, NE [04/27/2009 -

05/06/2009]

Contractual Designation: POS Systems Technician

--- Retrofitted POS [Point of Sale] cash register PC's and debit card

pin pads at local Advanced Auto Parts stores.

Schneider Electric [Square D] via Pomeroy IT Solutions - Omaha, NE

[3/26/2009 - 3/26/2009]

Contractual Designation: PC Refresh Technician

--- PC Laptop refresh with full data migration for customer sales

associates.

Morgan Stanley via Kforce - Lincoln, NE [11/21/2008 - 11/25/2008]

Contractual Designation: PC Refresh Technician

--- PC workstation replacement and re-imaging

Aureus Medical/Baldwin Technical Services via Aureus Group - Omaha, NE

[09/18/2008 - 11/10/2008]

Contractual Designation: Desktop Support Technician [Consultant]

--- Provided PC imaging, desktop/LAN printer support and

troubleshooting.

WALGREENS via TEKsystems - Des Moines, IA [04/21/2008 - 04/25/2008]

Contractual Designation: POS Systems Technician

--- Retrofitted POS [Point of Sale] debit card readers at Iowa area

Walgreens stores.

BestBuy via IBM/QualxServ/GO2IT - Des Moines, IA [03/24/2008 -

03/25/2008]

Contractual Designation: POS Systems Technician

--- Retrofitted POS [Point of Sale] cash register PC's and debit card

readers at local BestBuy stores.

Mercy Hospital via Robert Half Technology ~ Des Moines, IA [12/05/07 -

03/14/08]

Contractual Designation: IT Customer Support Technician

--- Provided telephone support/problem resolution for hospital & clinic

end-users via CA Unicenter Remote Control, Microsoft Management Console

[Active Directory/Exchange], CITRIX Management Console, 3270 Mainframe

Admin & HEAT Call Logging. Supported systems and applications include:

Windows 2003 Server; CITRIX Metaframe Applications; MS Office 2003;

Outlook/OWA email; Lawson HR Software; 3270 Mainframe;

network/mainframe printing; and numerous hospital-related applications.

Labor Ready Temporaries [Non-IT related temp work] ~ Wash., DC [11/2005 -

03/2007]

Contractual Designation: Day Labor & Retail Temporary Assignment

--- During extended dry spell in Washington, DC area IT consulting market,

I had no choice but to take temporary assignments doing day-labor at

construction sites and retail stock rooms just to survive. The longer

you're stuck doing this kind of work, the harder it becomes to break free

of it again.

Intl. Monetary Fund [IMF] via Spherion ~ Wash., DC [09/06/05 -

10/07/05]

Contractual Designation: PC Refresh Deployment Technician

--- Providing all final stage deployment services for replacement of

legacy laptop and desktop PC equipment: inclusive of current PC/laptop

to new PC/laptop data transfers, old hardware removal, new hardware

installation and quality control.

AARP via UNISYS Corporation/TCML - Wash., DC [04/2005 - 07/2005]

Contractual Designation: Network Printer Support Specialist

--- Maintained all network printers. Served as POC for nationwide

printer refresh project wherein all older model printers no longer

under warranty in regional offices were replaced. Served as a backup

for desktop support personnel.

National Democratic Institute via Synerfac ~ Wash., DC [12/2004 -

01/2005]

Contractual Designation: Help Desk Technician

--- Provided telephone and in-person technical/application support for

Windows 2000/XP users on Novell/Windows Server network. Maintenance

and troubleshooting of PC's & network printers. Maintained inventory

tracking of all network printers. Developed IT related documentation.

Software and PC hardware installation.

RIGGS Bank NA via COMSYS ~ Gaithersburg, MD [10/2004 - 12/2004]

Contractual Designation: Client Services Specialist

--- Provided desktop and DameWare [remote control client] support for

Riggs workstation users. Windows 2000/2003 Server Active Directory

environment utilizing Windows XP Pro OS workstations with some legacy

Windows 2000 OS presence. Provided application support for Cisco VPN

client, MS-Office XP, Service Delivery/Fidelity via ATTACHMATE and bank-

related applications.

MARRIOTT International via UNISYS Corporation/TCML ~ Rockville, MD

[05/2004 - 08/2004]

Contractual Designation: Desktop Support Analyst

--- Provided telephone systems support for Marriott associates

worldwide via Remote Desktop, SMS & pcAnywhere. Systems and

applications supported include: Microsoft Exchange 5.5 & 2000;

Microsoft Active Directory; Windows XP & 98; MS Outlook XP/2000/98; MS

Office XP/2000/98; McAfee VirusScan; ViewNow terminal emulation;

TCI/IP; VPN Connectivity; and virus/spyware outbreak remediation.

Federal Trade Commission via Robert Half Technology ~ Wash., DC

[03/2004 - 03/2004]

Contractual Designation: Desktop Migration Specialist

--- Provided installation of new user desktop workstations and

migration of user data and profile settings to those new workstations.

Federal Trade Commission via Robert Half Technology ~ Wash., DC

[02/2004 - 02/ 2004]

Contractual Designation: Helpdesk Support Specialist

--- Provided telephone user support for Windows applications and login

accounts via MS Active Directory and SMS remote.

Fannie Mae via TCML ~ Wash., DC [10/2003 - 11/2003]

Contractual Designation: Desktop Migration Support Specialist

--- Provided installation of Microsoft Outlook, updates of user

profiles and follow-up desktop and laptop support during company-wide

migration to Microsoft Active Directory and Microsoft Exchange Server

Email from Netscape Email Server.

United States Senate via TCML ~ Wash., DC [01/2002 - 04/2002 & 08/2002

- 09/2002]

Contractual Designation: SMI Team Leader

--- Team leader for the Senate Messaging Infrastructure [SMI] migration

project. Project consisted of the migration of the Senate state and

local offices from Lotus cc:Maill system to MS Exchange via MS Outlook

client. Contracted to HP/Compaq Services Division through TCML.

United States Courts via TCML ~ Wash., DC [07/2002 - 08/2002]

Contractual Designation: Technical Support Specialist

--- User workstation and software support in Novell Netware network

environment. Print server maintenance, user account setup and VLAN

support for administrative office personnel. Support for MS-Office

2000 and Corel Wordperfect Office Suite versions 8 & 9. Client-side

Lotus Notes email system support and troubleshooting. Helpdesk phone

support and user request logging.

PATH-DC via TCML ~ Wash., DC [05/2001 - 08/2001]

Contractual Designation: Network Administrator

--- Network administration for Windows NT4 and Novell 4.x/5.x servers.

Microsoft Exchange 5.5 server administration. Maintenance of Novell

and NT servers. Maintained WatchGuard Firewall. Maintained Cisco

routers for Internet/LAN/WAN connectivity and T1 WAN linkage to

affiliated offices. Maintained Shiva LanRover device for RAS.

Monitored x.25 synchronization of Exchange server with corporate

office. Overhauled disaster recovery procedures via Backup Exec.

Provided hardware & software support for Windows 2000/98 workstation

platforms. Installation and configuration of user workstations and

peripherals. Support MS-Office 2000 suite and other applications.

Network printer setup, BIOS updates, queue configuration and

administration.

United States Postal Service (USPS) via TCML ~ Wash., DC [03/2001 -

05/2001]

Contractual Designation: Technical Support Specialist

--- Provide hardware, software and Enterprise LAN support for U.S.P.S.

users on both Windows 2000 Professional and Windows '95 platforms.

Installation, configuration and support of Windows 2000 Professional

for new workstation rollout. Lotus cc:Mail client, MS-Office Suite,

and Novell Netware user account admin. Network printer setup, queue

configuration and admin. Novell & Microsoft network clients, TCP/IP

and IPX/SPX setup and configuration. Configuration of MS-Outlook

client for Exchange email.

Environmental Protection Agency via TCML ~ Wash., DC [10/2000 -

02/2001]

Contractual Designation: Technical Support Specialist

--- Provide hardware, software and LAN support for EPA users on both

Windows '98 and Windows '95 platforms. Installation, configuration and

support of user workstations and Lotus Notes client on Novell network.

TCP/IP and IPX/SPX protocol setup and configuration. Network printer

installation. Network print queue configuration and administration.

Monitored servers for current Norton Antivirus patterns and updating as

needed. User account admin. Application installation & support for MS-

Office, WordPerfect Office, etc. Updated network systems

documentation.

Quintilles BRI via Net Results, Inc. ~ Columbia, MD [08/1999 - 12/1999]

Contractual Designation: Network Management Consultant

--- Managing all LAN server support, maintenance and support for 350+-

user heterogeneous local area network [8 NetWare 4.x servers, 7 NT 4.0

servers, 30+ network printers, T-1 connection for internet and WAN

connectivity]. Functions required: Windows NT and NetWare admin; MS

SQL server admin; Lotus Notes workstation support; cable plant hardware

maintenance and upgrading; configuration of TCI/IP protocol suite and

DHCP for internet and email connectivity; network printer setup, queue

configuration and admin; setup and configuration of Novell Client 32,

Client for Microsoft Networks and IPX/SPX protocol; disaster recovery

via BackupExec, Push-Agents and DLT tape drives; Deltek Accounting

system; server hardware/software maintenance.

Associated Builders & Contractors ~ Rosslyn, VA. ~ 03/1998 - 08/1999

NETWORK MANAGER --- Managing all LAN, workstation and software support,

maintenance and support for 90+-user heterogeneous LAN consisting of three

NT 4.0 servers, one NetWare 4.11 server, fourteen network printers, ISDN

internet connectivity and server-based Raptor Firewall. Functions

required: Windows NT and NetWare admin; MS SQL server admin; GroupWise-to-

MS Exchange migration and admin; network printer setup, queue configuration

and admin; cable plant hardware maintenance and upgrading; configuration of

TCI/IP and SMTP for internet and email connectivity; setup and

configuration of Novell Client 32, configuration of Novell ZENWorks

application launcher; Client for Microsoft Networks and IPX/SPX protocol;

disaster recovery via ARCServe, Push-Agents and DLT tape drives;

hardware/software installation and support for PC and Macintosh

workstations; Y2K Planning and Implementation; and setup and maintenance of

LAN connectivity.

Delta Dental Plan of Colorado ~ Denver, CO. ~ 08/1997 - 01/1998

MICRO SYSTEMS SUPPORT SPECIALIST --- Provided all LAN, workstation and

software support, systems support for 50+-user system consisting of three

NetWare 4.11 servers and seven networked printers. Functions required:

systems admin for NetWare servers; network printer setup, queue

configuration and admin; hardware installs and support; Novell Client 32,

user account setup and admin; TCP/IP suite and IPX/SPX protocol setup and

configuration; establishment and maintenance of AS/400 connectivity to

external mainframe service providers; maintenance of network cabling plant;

disaster recovery utilizing ARCServe and a DAT tape jukebox and user

training and support.

Vendors Supply of America [VSA] ~ Denver, CO. ~ 05/1996 - 07/1997

MICRO SYSTEMS SUPPORT SPECIALIST --- Provided second tier network support,

maintenance and support for 350-user system consisting of 23 NetWare

servers and multiple printers. Functions required: systems admin for

NetWare servers and a single Windows NT applications server; Novell Client

32, Client for Microsoft Networks, user account setup and admin; TCP/IP

suite and IPX/SPX protocol setup and configuration; network printer setup,

queue configuration and admin; AS/400 connectivity to in-house mainframes;

maintenance of network cabling plant; configuration of TCI/IP and SMTP/POP3

for internet and email connectivity for WAN users via ISDN; disaster

recovery and user training.

EIS International ~ Herndon, VA ~ 09/1995 - 04/1996

SYSTEMS ENGINEER [Field Service] --- Knowledge of SCO UNIX Admin and Compaq

server hardware utilized to provide installation, upgrades and support for

UNIX based call-processing systems. Functions required: ethernet and

multiplexed dumb-terminal connectivity; configuration of TCP/IP protocol

suite; disaster recovery [via DAT and reel-to-reel] and system surveys.

U.S. Dept. of Education via Concepts Automation Inc. ~ Wash., DC ~ 11/1994

- 06/1995

NET SERVER ADMINISTRATOR --- Utilized skills and knowledge of Windows NT

and MS LAN Manager in order to establish maintain and monitor LAN and WAN

network connectivity for Windows and DOS based users. Functions required:

PC hardware and software installation and support for user base;

establishment and maintenance of network topology; and configuration of

TCI/IP and SMTP/POP3 protocols to provide internet and email connectivity

for out-of-state [WAN] users via ISDN.

EDUCATION:

1997 New Horizons ~ Denver, Co.

Novell INTRANETWARE 4.11 ADMINISTRATION UPDATE

1996 EIS International ~ Herndon, Va.

CPS GATEWAY TRAINING

1994 Computer Learning Center ~ Alexandria, Va.

Course of Study: SYSTEMS ADMINISTRATION

1993-1994 Technical Education Center ~ Rockville, Md.

Course of Study: ELECTRONICS TECHNOLOGY

1988-1990 Howard University ~ Wash.,, D.C.

Course of Study: ELECTRICAL ENGINEERING

Contact this candidate