Administrative Assistant Sales

Yolanda Smith

* **** *****, ***** *****, IN *****

(H) 219-***-**** . (C) 312-***-****

************@***.***

Competent professional with excellent work ethics and years of experience.

Highly proficient use of Microsoft PowerPoint, Word, Excel and Outlook.

Easily adapt to learning custom business software. Ability to handle

multiple tasks, meet critical deadlines and produce quality results. Proven

ability to work with little or no supervision.

Experience

Verizon, Chicago, IL 1996 -

2010

Project/Program Manager 2008 - 2010

Assist with the development and implementation of in-house tracking system

used for monitoring traffic exchanges and billing accuracy. Collect and

organized information, conduct training sessions on system use. Track and

report contract status between carriers.

. Meet regularly with developers to discuss ideas on system layout and

function, and data transfer; created logo.

. Work with department managers and staff to obtain and record updates to

data, pre and post-production.

. Maintain database of top 500 contracts; update as contracts are amended,

terminated, replaced or expire.

. Identified savings opportunity from language in contract that generated

$6M over term of agreement.

. Support staff with various projects; including document comparison,

converting, formatting and proofreading.

Sr. Staff Specialist - Contract Management, 2000 - 2008

Provide real-time document support to inside and outside counsel during

contract negotiations. Research service rates contained in agreements and

conduct price comparison. Research state commissions website and report on

regulatory matters that may aid counsel with state/federal filings.

. Type and format document real-time as attorneys negotiate 300-page

interconnection agreements.

. Maintain accurate record of facts during 180-day negotiation timeframe.

. Prepare final draft of negotiated agreements and assist with filings.

. Performed rate analysis of service charges; discovered over $13M in

inaccurate billing.

. Research contracts to adopt that meet the business needs, avoiding

lengthy negotiations and costly litigations.

. Keep track of cases before the commission that may impact rates, terms

and conditions of existing agreements.

Executive Assistant - Vice President of Financial Operations, 1996-2000

Create PowerPoint slides and assist with on-screen presentations.

Performed general office duties - draft and proofread letters, maintain

file of confidential documents, send/receive fax, mail distribution, answer

phone, make travel arrangements and keep calendar. Managed capital expense

budget; ordered computer hardware/software for department, office furniture

and supplies, and processed travel and expense invoices.

. Demonstrated exceptional ability in creating PowerPoint presentations, go-

to-person for software use.

worldcom, Chicago, IL 1994 - 1996

Administrative Assistant

Support Director of Sales and direct reports with sales presentations and

general office duties. Answer phone and direct calls. Receive and

distribute mail. Coordinate staff meetings and conference calls. Order

office supplies and process expense reports. Proofread, edit and format

documents. First point of contact for human resources related questions

and office visits.

Education

Certificate of Completion in Computer Science, Murdock Business Institute,

Chicago, IL - 1990

Awards

Ovation Awards for Excellent Performance, 2003, 2005, 2006, 2008, 2010

Awarded for Outstanding Performance from AT&T, 2003

Certificate of Excellence in Finance and Operations, 1997, 1999

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