Customer Service Management
Resume:
ROBERT JOSEPH BALLOG
Current Address Contact Information
*******@*****.***
Coto de Caza, CA 92679
CAREER OBJECTIVE
To obtain a management position in the facility/event management field
EDUCATION
LOYOLA UNIVERSITY CHICAGO
AUGUST 2007 - PRESENT
> Degree/Major: Bachelor of Arts in Business Administration -
Sports Management and Finance
> G.P.A. - 3.59 / 4.0
> Dean's List: Fall 2008, Spring 2009, Fall 2009, Fall 2010
> Anticipated Graduation Date - May 2011
QUALIFICATIONS
> Ability to work well individually as well as in a team
environment
> Extensive experience with Microsoft Office and Windows operating
system
> Experience in a variety of fields, including: college athletics,
athletic testing, customer service, youth coaching, running
athletic camps, and business operations
> Dedicated work ethic, strong communication skills, highly
motivated, and extremely adaptable
> CPR/AED Certified
INTERNSHIP
SPORTS SCIENCE AND EVALUATION
MAY 2009 - AUGUST 2009
EXACT SPORTS - CHICAGO, IL
> Coordinated the launching and marketing of, as well as
operationally managed a high school baseball website which
focused on filling the needs and interests of future college
baseball recruits
> Managed athletic testing showcases for athletes in order to
measure athletic abilities
> Organized statistical, mental, and cognitive information into
Microsoft Excel for further evaluation and analysis
EMPLOYMENT
COLLEGE ATHLETICS
FALL 2007 - PRESENT
NORTHWESTERN UNIVERSITY ATHLETIC DEPARTMENT - EVANSTON, IL
> Preparing venues for game day activities, behind the scenes
facilities management, and supervisory responsibilities
> Working closely with the Assistant Athletic Director in ensuring
that the needs of the coaches, staff, athletes, and students are
met
> Assisting with the game day preparations of the NCAA Division I
varsity teams, including football, basketball, volleyball,
soccer, tennis, and swimming, as well as the undergrad campus
intramural teams
> Aiding other departments, including marketing and ticket sales,
to ensure smooth operations throughout the events
SALES AND MARKETING
SUMMER 2006 - FALL 2008
FRANK BELLINDER'S PRECISION PRO SHOP - MISSION VIEJO, CA
> Marketed bowling balls, bags, and bowling accessories to both
league and casual bowlers
> Drilled highly technical balls with little room for error
> Gained valuable experience and insight into the operation and
ownership of a small business
> Learned the importance of strong customer relations and
communication skills
> Worked with minimal supervision in a highly trusted position
CERTIFIED BRONZE LEVEL COACH - YOUTH BOWLING
SUMMER 2003 - SUMMER 2006
UNITED STATES BOWLING CONGRESS/SADDLEBACK LANES - MISSION VIEJO, CA
> Coached and managed bowling day camps
> Instructed youth bowlers, ages 5-12, on the basic techniques,
form, and strategy involved in the game of bowling
EXTRACURRICULAR
LOYOLA UNIVERSITY CHICAGO
SPRING 2008 - PRESENT
SPORTS MANAGEMENT CLUB
> Member of student-run discussion group that meets on a monthly
basis to discuss and address current sport issues affecting the
industry
> Engage in group outings exploring various careers in the spot
management field
Contact this candidate