Customer Service Manager

Wendy J. Mart

******@******.*** ? 614-***-****

Summary of Qualifications

Proven ability as a payroll specialist for organizations of varying size.

Cross-trained in duties of accounting and human resources. Excellent

customer service and communication skills. Established leader in

confidentially, integrity, and work ethic. Extensive knowledge of Ceridian

and Timelink systems.

Professional Experience

Chemical Abstracts Service, Columbus, Ohio July 2002 -

February 2011

Senior Payroll Specialist

. Audit bi-weekly payroll for 1600 employees prior to submission

. Process all employee changes - banking, tax forms, benefits

. Monthly journal entries

. Bank reconciliations

. Balance and invoice employee benefits

. Participate in New Employee Orientation

Commercial Movers Inc., Columbus, Ohio October 1999

- January 2002

Payroll Coordinator

. Processed hourly and salary payroll for multi-state company

. Tracked company benefit time

. Processed employee advances/reimbursements

. Weekly payroll analysis and balancing

. Performed weekly A/P check processing

Arctic Express, Columbus, Ohio August 1998 -

October 1999

Driver Compensation Analyst

. Processed payroll for multi-state lease/owner-operators and company

drivers

. Maintained maintenance and general escrow accounts

. Activated new driver files

. Processed termination payouts

. Excellent customer service skills

. Ability to work well under deadlines and prioritize workload

TennOhio Transportation, Columbus, Ohio

May 1996 - July 1998

Payroll/Benefits Manager

. Coordinated payroll for multiple interrelated companies

. Processed new hire/termination paperwork

. Managed employee benefits

. Maintained staff personnel files

. Supported office staff in collections

Kaplan Box Inc. / KB Learning Centers, Columbus, Ohio

July 1993 - May 1996

Accounting Manager

. Processed payroll and tax filings

. Controlled A/P and A/R

. Bank reconciliations

. Managed employee benefits

. Prepared franchise and commission statements

Martha Vance & Associates, Columbus, Ohio

November 1989 - July 1993

Office Manager

. Processed payroll and tax filings

. Controlled A/R

. Reconciled multiple bank accounts

. Supervised purchasing

. Prepared commission statements

Robert Half Int'l/Accountemps, Columbus, Ohio August 1986

- November 1989

Full Charge Bookkeeper

. Processed payroll and tax filings

. Controlled A/P and A/R

. Reconciled multiple bank accounts

. Managed employee health benefits

. Maintained personnel files

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