*** * ***** ****** ***** ***, South Holland, IL **473 Home:
Mobile Number 219-***-**** **************@*****.***
Nefertiti S. Staples
Objective
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To gain a productive position in the services field that
will allow me to grow and learn as much as possible to
become well-rounded in customer service field.
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Experience
West At Home
January 2009 - Present
Sales/Customer Agent
Chicago, IL
I am responsible for administering excellent customer service and
administrative assistant skills. I also take inbound sales calls
and customer service calls as well. I trouble shoot and resolve
complaints.
Live Ops
January 2008 - Sales/Customer Chicago, IL
Present Agent
I am responsible for administering excellent customer
service and administrative assistant skills. I do both
inbound and outbound calling for several programs as well.
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Ford Heights Fire Department
October 2002 - EMT-B/Fire Ford Heights, IL
April 2006 Fighter/Dispatcher
I am responsible for the excellent care of patients in both
medical and traumatic emergencies. I also am a fire fighter.
Also I would dispatch on the Police department side when
staffing was low due to Illinois Leads Certification and
doing daily police clerk duties.
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University Park Fire Department
April 2003 - 2005 Paid On Call Fire University Park, IL
Fighter
I have to respond to calls as needed, for both medical and
fire emergencies.
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Pulse Ambulance Service
February 2001 - Emergency Medical Chicago, Illinois
December 2001 Dispatcher
I was responsible for dispatching the correct resource
ambulance for both medical and trauma emergencies. I also
had to do customer service, problem shooting, and customer
service.
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Education
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Malcolm X College
March 1998 Emergency Medical Chicago, Illinois
Technician
I attended the college to obtain my Emergency Medical
Technician training, and minored in computer science.
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Skills
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Windows Hardware 95, 98, 2000, XP, Vista
Microsoft Office Suites
Corel
40WPM
CAD's Dispatch system
Teletrac Tracking system
Data Entry
Emergency Medical Dispatch Course
Excellent Patient Contact
Customer Service
Illinois State Fire Fighter II /Building Construction
Hazardous Materials Awareness Certification
IV Initiation
12 Lead EKG /Telemetry Monitor
Telemetry Monitor Application