*** * ***** ****** ***** ***, South Holland, IL **473 Home:

708-***-****

Mobile Number 219-***-**** abhoat@r.postjobfree.com

Nefertiti S. Staples

Objective

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To gain a productive position in the services field that

will allow me to grow and learn as much as possible to

become well-rounded in customer service field.

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Experience

West At Home

January 2009 - Present

Sales/Customer Agent

Chicago, IL

I am responsible for administering excellent customer service and

administrative assistant skills. I also take inbound sales calls

and customer service calls as well. I trouble shoot and resolve

complaints.

Live Ops

January 2008 - Sales/Customer Chicago, IL

Present Agent

I am responsible for administering excellent customer

service and administrative assistant skills. I do both

inbound and outbound calling for several programs as well.

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Ford Heights Fire Department

October 2002 - EMT-B/Fire Ford Heights, IL

April 2006 Fighter/Dispatcher

I am responsible for the excellent care of patients in both

medical and traumatic emergencies. I also am a fire fighter.

Also I would dispatch on the Police department side when

staffing was low due to Illinois Leads Certification and

doing daily police clerk duties.

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University Park Fire Department

April 2003 - 2005 Paid On Call Fire University Park, IL

Fighter

I have to respond to calls as needed, for both medical and

fire emergencies.

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Pulse Ambulance Service

February 2001 - Emergency Medical Chicago, Illinois

December 2001 Dispatcher

I was responsible for dispatching the correct resource

ambulance for both medical and trauma emergencies. I also

had to do customer service, problem shooting, and customer

service.

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Education

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Malcolm X College

March 1998 Emergency Medical Chicago, Illinois

Technician

I attended the college to obtain my Emergency Medical

Technician training, and minored in computer science.

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Skills

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Windows Hardware 95, 98, 2000, XP, Vista

Microsoft Office Suites

Corel

40WPM

CAD's Dispatch system

Teletrac Tracking system

Data Entry

Emergency Medical Dispatch Course

Excellent Patient Contact

Customer Service

Illinois State Fire Fighter II /Building Construction

Hazardous Materials Awareness Certification

IV Initiation

12 Lead EKG /Telemetry Monitor

Telemetry Monitor Application

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