Customer Service Assistant

Devon Michal Layne

abhoa0@r.postjobfree.com

**-** **** ******

Phone: 413-***-****

Queens, NY 11104 Online

Portfolio: dee-layne.deviantart.com

Education

Bowdoin College - Brunswick, ME Class of 2009

Major: Visual Arts

Clubs & Organizations

Taiko African American Society

Tae Kwon Do BCN (Bowdoin Cable Network)

Davis Park Project B.A.D. (Bowdoin Architecture &

Design)

Key Skills & Abilities

Office Office Management Spreadsheets/Reports Front-Desk Reception

Skills: Event Management

Records Calendaring Technical Art skills

Management

Database

Administration

Software MS Word 3D Studio Max Adobe Illustrator

Skills: MS Excel Sketchbook Pro Painter

MS PowerPoint Adobe Photoshop Basic HTML

Work History

PM Sports - New York, NY Animation Intern Present

Work to design and create minor and major characters assets in Adobe

Illustrator and Photoshop for use in animated shorts. Animate assets in

Adobe After Effects. Coordinate with team members to schedule releases

of projects and to determine production charts. Occasional voice acting

when needed.

AOL/Patch.com - New York, NY Listings Collector 2010 to 2011

Contacted and interacted with administrative staff via email and phone

in order to verify operational details and to record other specific

business features. Edited, removed, or properly placed listings through

personal assessment. Recorded statistical data on excel sheets.

Highlights:

Called and verified information for approximately 45 businesses daily.

Organized and categorized businesses in over 30 cities spanning over 10

states.

Corrected on average 200 false or improperly listed business and medical

facilities.

Office Depot - Gulf Breeze, FL Sales, Design & Print 2009 to

2010

Handled multifaceted tasks (e.g., editing, printing, data entry, filing,

managing multiple phone lines, and billing) as customer service

specialist. Managed assignments, maintained database and ensured the

delivery of premium service to students, businesses, and regular

customers. Quickly became a trusted assistant known for "can-do"

attitude, reliability, flexibility and high-quality work.

Highlights:

Communicated effectively with multiple associates to plan completion of

orders. Established strong relationships to gain support and effectively

achieve results.

Entrusted to manage printing department in the supervisor's absence.

Provided timely, courteous and knowledgeable response to information

requests; screened and transferred calls; and solved issues with a

solutions oriented view.

Considered lead editor. Handled photo manipulations, photo edits, and

setup documents for presentations and customer needs.

Earned excellent marks on performance reviews, with citations for

excellence in areas including work volume, accuracy and quality; ability

to learn and master new concepts; positive work ethic; and commitment to

providing unsurpassed service.

Bowdoin College - Brunswick, ME Animation Assistant 2009

Assisted in developing a virtual world representation of the ancient

Greek city Chersonesos as it existed in 300 B.C.E; Researched and

studied architectural elements of ancient structures (e.g., bath houses)

and water usage; Transitioned from rough sketches and illustrations to

three dimensional objects using 3D Max Studio; Imported structures into

second life for others to see and experience.

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