Customer Service Quality Control

JUAN FUENTES

650-***-****; E-mail: ******************@*****.***

Summary:

Experienced imaging associate with knowledge of loan documentation, imaging

procedures and follow-up documentation. Excellent team player who works

well with others. Adapts to changing environment of the work setting in

order to get results. Bilingual with excellent articulation in Spanish and

English. Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint &

Outlook), MS Project, SQL, KOFAX, Hyghland OnBase and Bell & Howell

scanners.

Work Experience:

Tab-Products Inc., San Francisco, CA July 2007 to Present

Records Management/Imaging Associate

. Work on-site at First Republic Bank and assisted with the early

stages of their imaging project.

. Index loan documentation by using a cover sheet and separator

sheets prior to the imaging of the file using a Bell & Howell

scanner.

. Responsible for quality control and data validation to ensure data

accuracy using the QC and validation modules in KOFAX.

. Manage special projects including FHLB loan sales, HMDA reviews and

foreclosure.

Office Team, San Mateo, CA August 2005 to July 2007

Conference/Customer/Imaging Assistant (Temp)

. Successfully completed short and long-term conference, customer

service and imaging assignments.

. Worked with various clients including Tab-Products Inc., Deloitte,

KPMG, Gilbane Group and EA.

. As conference staff, assisted attendees and guest speakers with

registration during their sessions.

. Worked at Deloitte for short-term imaging project with Tab

Products, gathering files from auditors that were sent offsite for

imaging and subsequently returned to client.

All Points Connect, San Francisco, CA May 2004 to August 2005

Promotions Team Lead

. Managed and trained new staff on all of the promotional aspects of

each promotional campaign.

. Worked on large promotional events for Oracle, SF Giants, Denny's

and Tully's Coffee.

. Developed and implemented ways to ensure that guests enjoyed each

promotional experience to the fullest.

. Kept records of events and photographed each event location.

Rosenblueth Enterprises, San Francisco, CA May 2001- May 2004

Marketing Assistant/Buyer

. Developed and conducted marketing research for the night club

management and property management divisions

. Researched vendors for product availability and pricing that were

subsequently added to our vendor database

. Performed hardware upgrades and basic troubleshooting to the

workstations

. Completed special projects for both divisions to improve the

experience for attendees, finding ways to provide top-notch

customer service for tenants and ensuring that properties well

maintained.

Education

San Francisco State University

BS in Business Administration with a concentration in Management

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