Customer Service Representative

Nellie Stonefield Brennecke

**** ****'s Grove Church Road Cherryville North Carolina 28021

Home=704-***-**** Cell=704-***-****

***********@********.**.***

OBJECTIVE

-Customer Service Representative

EDUCATION

2007 Gaston College, Dallas, NC

1. Major: Associates Degree GPA=3.80 Graduated=2009

1986-1990-South Point High School, Belmont, NC

2. Major: High Credited Diploma Graduated 1990

PROFESSIONAL SKILLS

Public Relations: Certified Public Relations. Winner of exceptional

telemarketing awards. Successfully cooperate with store managers, community

organizations and the general public. Possess the ability to solve any

issues without conflict.

Computer Knowledge: Proficient in document preparation using Microsoft Word

2003 and 2007. The ability to entering text at 23 words per minute with

High speed DSL internet. Write, format and proofread printed and electronic

business correspondence and reports. Research topics on the Internet and

use e-mail to send correspondence. Perform computerized bookkeeping

functions using QuickBooks. Text messaging, Microsoft Word 2003 and 2007

Related Qualifications: Exceptional telephone personality with also having

the ability to address any concerns that may arise. Having a high level of

energy and with enthusiasm from the start of the first call to the last

call at the shift's end. Also I have the ability of hardworking ethics

and being a self-starter without supervision to get projects done on time.

Having dependable, honest, and punctual traits is a contribute get to job

done to perfection. Possess excellent organizational skills, managerial

skills, multitasking capabilities (talking on the phone, being on the

computer and concentrating on the job at hand) and the ability to work well

with others. I can work unsupervised while doing the job that is demanded

of my skills.

EXPERIENCE:

-Tele@home- Customer Service agent-helping customers with their Reward

Accounts for a local retail store through email and inbound phone calls

Denver, CO (Seasonal Job-just for the holidays

10/2010-02/2011

-West At Home, Customer service with cell phones program, mortgage loans,

and Eddie Bauer Catalogs orders -customers contact through inbound phone

calls

San Antonio, Texas, (part time -work from home office)

2007-2010

-Community Volunteer, Bessemer City Elementary School

2004-2006

-Pet Visions, Bessemer City, North Carolina (Dog Groomer 2001-2004

-Housewife and Mother, Bessemer City, NC

1998-2007

-Sam's Club, Gastonia, NC, (Telemarketing and Marketing)1997-1998

-Forestbrook Animal Hospital, Gastonia, NC

(Kennel assistant-dog groomer)

1995-1997

Water Filtration System Corporation (Telemarketing)

Charlotte North Carolina

1990-1995

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