Project Manager Customer Service

Sebastian Alcain Benitez

Experienced professional working with multiple stakeholders under tight

deadlines in an international context. - Marketing and Strategy background

- Strong leadership, communication, analytical and problem-solving skills -

Tremendous energy and determination - Very curious and eager to learn -

Fluency in three languages. - Availability to travel and to be relocated.

PROFESIONAL EXPERIENCE

Jul 2009 Head of Marketing and commercial planning - AUTOPISTAS URBANAS S.A.

- Jan Responsible for the creation and the development of the Marketing and

2010 Planning department.

Developed new business and new products to acquire customers and build

fidelization with current tolls customer base.

Headed key, strategic, and marketing projects: Defined deliverables,

timelines, priorities, and milestones of projects and lead activities of

multidisciplinary teams.

Pricing reengineering through different simulation and analysis models

Relationship with strategic partners, clients and consulting providers.

I was the "AUPASS" and fidelity program project manager.

Aug 2008 Marketing Projects planning and control leader - Corporate Marketing

- Jul Communications - TECHINT GROUP

2009 I improved the budgeting planning, development and control process for the

department trough the implementation of new IT tools and building a

control dashboard.

Coordinated the department relationships with different stakeholders and

drove different negotiations with providers and internal customers.

Analyzed internal processes in order to improve efficiency of cost /

organizational structure and gave coaching to internal communications

managers.

Mar 2001 Head of Strategy and Marketing Intelligence - AMADEUS IT GROUP South cone

- region

Aug-2008 The company surpassed the 50% market share mark in the region within the

period I managed the marketing and commercial planning area.

Responsible for the creation of the Marketing Intelligence department

within the region. I was a founder member of the global Marketing

Intelligence team and Community of Practice.

I developed the long term strategic plan for the company in the region. I

drove the research and regional market analysis for the firm.

I Developed simulation and complex business models for budgeting,

forecasting and rolling forecast process. I built several dashboards for

commercial planning and control.

I Developed and coordinated new products and services for Amadeus

diversification program.

I was project manager, trainer and champion for the implementation of the

Siebel CRM within the region. Brought support and knowhow for the

implementation of the CRM in other countries in Latin America and Europe.

I was the business champion for the implementation of the Microstrategy

Business Intelligence implementation project.

I trained all the commercial and senior management staff in sales

processes and commercial analysis tools, market segmentation models, KPI's

development and planning. Also delivered trainings on CRM functional use

and best practices.

Sr. Marketing and Sales Analyst - AMADEUS ARGENTINA

Responsible for the market qualitative and quantitative analysis, planning

and commercial support. Key accounts and portfolio analysis.

Designed different market segmentation models.

Responsible for the analysis and control of the Sales Pipeline to build

different commercial reports for headquarter and Market manager.

Jun-2000

- Customer Service Consultant - PROVIDIAN BANK ARGENTINA

Mar 2001 Responsible for credit cards sales, customer retention and creating

customer satisfaction and fidelization.

EDUCATION

Darden School of Business, University of Virginia, MBA Virginia, EE.UU.

program.

Buenos Aires, Argentina

IAE Business School - Full time, Bilingual MBA

UCES, - Universidad de Ciencias Empresariales y Sociales Buenos Aires, Argentina

Bachelor in Business Administration and Management.

Mont-Royal High School, high school studies. Montreal, Canada

FURTHER SKILLS AND INTERESTS

LANGUGAGE SKILLS Spanish (native) English (bilingual)

French: (bilingual) Portuguese (intermediate)

ONGOING PROJECTS Providing consultancy services for process improvement for NGO

Huerta Ni o in Buenos Aires; developing CRM process and

reports, project pipelines dashboards for improving efficiency

in project management.

Writing a business plan for a new concept in fitness centers

chain with focus on environment care and efficiency, leveraged

with new technologies.

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