Customer Service Medical
Resume:
New Smyrna
Beach, Florida
32169
Shannon Kennovin
Objective My objective is to work within a company where my
skills, personality and work standards would be
utilized and make a positive impact within your
organization. I enjoy the medical field and
atmosphere that accompanies it. I feel I would make
a good fit within your organization. I have many
attributes that would be an asset towards future
goals of the company. I look forward for the
opportunity to work within your organization.
Experience 20010 -Current Florida Memorial
Medical Center
Medical Records {HIM}
* Went through a very extensive training program
using the Cerner software system in preparation for
CPOE.
* Knowledge of all documents found in the patient's
medical record. (in-patient's, same-day surgery,
observation, out-patient, Er's)
* Scan all pertinent documents relating to each
patient's medical record before and after
discharge.
* Did a quality control of all scanned documents
before processing them into the electronic medical
record (EMR).
*Validate each document to ensure proper naming of
documents and the correct patients identification
number.
* Power charts all documents for its final entry
into the patient's electronic medical record for
final reviewing and completion.
Extract and scan in- patients documentation from
their active medical chart into their electronic
medical record.
Scan requested documentation.
Complete in its entirety the final discharge of a
patient. Completely break down and scan, power
chart and validate the patient's chart into the
computer or EMR.
Continuously look for inconsistencies within a
patient's medical chart making sure documents do,
in fact, belong in said patient's chart.
Certified in medical terminology.
2006-2008 Muscle Car Workout, New Smyrna Beach.
General Manager
Facilitated the airing for the 13-series Muscle Car
Workout show.
Muscle Car Workout is currently being broadcasted
nationwide.
Worked with PBS and affiliates on the guidelines
for the show.
Put sponsor marketing and promotional material
together for the show.
Processed invoices.
Helped secure sponsors for Muscle Car Workout show.
Put together marketing packet to send potential
sponsors.
Designed marketing flyers for our marketing
packets.
Attended and represented on behalf of Muscle Car
Workout the NETA convention in 2009.
Made and secured potential product sponsors for the
show.
Followed up on any potential leads.
Contacted corporations for viable interests in
sponsorships.
Established and created merchant account, 800
numbers and fulfillment house for merchandise.
Marketed merchandise.
Negotiated and secured apparel company to print
t-shirts and hats.
Ordered car parts and products from suppliers for
the automobiles in the show.
Helped with the body shop of the business, Fender
Mender.
Shipped and received parts and supplies for the
show.
Kept detailed records of all parts ordered via
Microsoft excel.
Kept individual budgets for all frame-off
restorations.
Scheduled and attended car events marketing and
promoting the Muscle Car Workout show.
Met with web designer to update web site.
Scheduled and coordinated production for filming.
Scheduled and coordinated filming on off site
locations.
Answered and addressed phone calls.
Handled credit card transactions.
Made accommodations and hotel arrangements for
overnight out-of-town filming.
Kept friendly and professional customer relations.
Processed and shipped phone orders.
Possessed excellent customer service skills.
Possessed strong communicative skills.
Kept detailed records of daily events.
Recorded and maintained all message logs.
Addressed any and all complaints.
Directed phone calls to appropriate departments.
2004-2006 Shannon's Cleaning Service New Smyrna
Beach, Fl.
Owner/Operator
Responsible for the daily shift operations of
housekeeping, doctor's offices, time-share units,
condominium common areas and commercial
construction clean of high rises.
Completed inspections and held people accountable
for corrective actions.
Supported employees with diverse styles, abilities,
motivations and cultural perspectives. Interacted
with staff in a way to build trust and confidence
in the pursuit of organizational goals as well as
giving them the opportunity to contribute to their
full potential.
Generated proposals and bids to obtain cleaning
contracts
Secured cleaning contracts. Provided cleaning
personnel to service and fulfill the cleaning
contracts awarded.
Hired and trained all personnel with company
procedures, equipment and cleaning
chemicals/solutions.
Trained on procedure and techniques for cleaning
all public areas, trash handling and removal, room
item replenishment and replacement, treatment of
room damage and stain removal, use of cleaning
supplies, floor care and maintenance and cart care.
Trained staff to identify functional deficiencies
of equipment and inside the guest units light
bulbs, air conditioning, toilets, bed bugs.
Kept detailed records of inventory and stayed
within budget for any and all jobs.
Supply requisition, purchasing and inventory
control.
Met with management companies to acquire and
negotiate cleaning contracts.
Identified and understood problems, and
opportunities.
Obtained and compared information from different
sources to draw conclusions, develop and evaluate
alternatives and solutions, solve problems and
choose a course of action.
Kept a yearly budget for the company.
Did company payroll.
Trained and promoted employees.
Maintained a safe working environment.
Constantly reminded staff to use safety protocol.
Assembled cleaning equipment and demonstrated the
use of said equipment.
Implemented changes to increase production and/or
efficiency.
Praised and managed staff to work effectively and
with pride.
Provided guidance and feedback to help individuals
develop skills and abilities needed to accomplish
work objectives.
Communicated great with staff and received
wonderful results.
Used environmentally safe and biodegradable
cleaning products.
Implemented strict safety procedures when using
hazardous chemicals/materials.
Ensured guest and associate satisfaction.
Packed units with proper amenities.
Held weekly meetings with staff to keep them
motivated.
Documented any and all disciplinary actions.
Reminded staff about safety procedures and friendly
guest customer service.
Knowledge of practices and procedures needed to
maintain material, equipment and supplies including
vendor identification and contract negotiating.
Basic computer knowledge of Microsoft Word, Works
and excel. Communicated with maintenance on any
issues.
1999-2004 Etour & Travel
Oviedo
Customer Service
Received incoming phone calls relating to vacation
packages.
Customer related driven company.
Identified customer concerns and resolved the
issues.
Did customer searches through computer software.
Input customer's personal information and vacation
packages into the computer.
Processed customer's phone orders through the
merchant account via the computer.
Using the computer looked up and followed
customer's orders or cancellations.
Using UPS, tracked necessary shipping orders.
Worked with other departments when necessary to
follow-up on any orders.
Stayed in contact with our customer until issues or
answers were resolved.
Packed and shipped out vacation tickets and
brochures.
Worked with other resorts to book vacations when
necessary.
Communicated with excellent and professional verbal
skills.
Multitasked throughout the day every day
Used the computer to process and look up orders.
1993-1999 Advanced Court
Reporting Bayside, NY
Court Reporter/Medical Malpractice Transcriptions
Deposed client for depositions.
Administered the Oath and swore client's in before
being deposed.
Took down and transcribed all legal and medical
depositions assigned.
Specialized in medical malpractice depositions.
Transcribed all medical transcripts into a legal
document for the attorney's.
Used the up-to-date Physician's Desk reference for
assistance with medical transcripts.
Worked with a law firm specializing in medical
malpractice cases.
Transcribed and proofread all medical
transcriptions for the attorney's.
Entered all client information into the computer.
Broadway Lumber Bayside, NY
Customer Service Clerk
Took and processed phone orders.
Dispatched trucks to job sites.
Communicated with drivers to pick ups and job sites
via radio.
Serviced walk-in customers.
Helped customers with orders and product knowledge.
Answered and directed phone calls.
Answered and assisted phone calls.
Received and shipped packages.
Followed up on orders.
Maintained a professional work environment.
Outwardly friendly and helpful.
Used the computer to process and look up orders.
Contacted customer when order was ready for pick
up.
Worked together with management.
Education Hauptmann Court Reporting School Hicksville, NY.
Associates Degree in Business.
Medical Terminology Certification.
Legal Terminology Certification.
Certified Court Reporter.
Interests President of the Southeast Volusia Soccer Club,
boating, biking and being a mom.
Contact this candidate