Customer Service Project Manager

Miles Covington

*** ********** **. ** - *******, Georgia 30310

*****.*********@*******.*** ; (404) - 587 - 7965

To whom it may concern,

As an experienced Marketing Associate and Administrative professional with

proven experience in building professional relationships, developing

successful sales strategies, and closing sales, I believe my talents will

be a great asset to your company.

Including a non-professional with professional experience, a combined 5

years in the fields of Marketing, sales, customer satisfaction, cold calls,

scripts, and basic marketing operations, I believe my skills have developed

to be particularly effective in increasing revenues.

In addition, as another industry I have tapped into, being an entrepreneur

means having certain skills that salesman or marketing associates would

have in order to gain revenue for oneself. With my history as a successful

entrepreneur, I gained a professional understanding of the

Customer/Area/Market through business reconnaissance and mixed marketing. I

believe that these qualities and experiences certainly set the stage for a

long-term success with your company.

Enclosed is a resume with only my Professional experience. During these

previous experiences, I have had the opportunity of...

* Solid Training on each of the basic sales concepts of the positions

* Acquiring professional sales Leadership, resourcefulness, and

financial skill

* Creating new and strategic marketing initiatives to quickly Adapt well

to the new environment to produce better results for a company

* Developing successful Quick-Study methods and memorization skills with

call scripts

* Weekly, one-on-one training with successful franchise owners on

understanding the market as a whole and the do's and don'ts of making

and closing a sale

I would be grateful for an interview to discuss the specific ways in which

I could help your organization. You may contact me at any time. Thank you

for your consideration.

Sincerely,

Miles Covington

431 Holderness St SW

Atlanta, GA 30310

*****.*********@*******.***

MARKETING AND ADMINISTRATIVE

PURPOSE: To develop myself through the field of marketing and customer

service, and to develop key abilities in coordinating planning and the

execution of strategic marketing initiative.

PROFESSIONAL EXPERIENCE

> AURORA GROUP/DMC ATLANTA (10/23/2010 - 11/30/2010)

As an Account Manager, I displayed excellent working habits, ran a

professional work ethic with my team, understood advance strategies in

selling a product, attended pre-management meetings, leadership meetings,

and understood the role in the position of management.

- Satisfied requirements for Leadership Promotion in less than 1 month

- Conducted professional rapport with merchants and their businesses for

future inquiry

- Gained experience and knowledge with QuickBooks, TurboTax, Quicken,

Intuit Websites, Credit Card network rate plans, and Credit Card

terminal transfer stations for businesses

> DIRECT BUY ATLANTA SOUTH (10/01/2009 - 02/01/2010):

Understood advance strategies of the market. I Expanded services into new

targets through mixed marketing to increase brand awareness.

- 170-180 Calls Per Day

- 10-15 Members Each Pay Period(2 weeks)

- Ranked Top Seller and Customer Service Expert twice in my team.

> SAFEWAY STORES (08/01/2007 - 02/01/2008):

Created market strategies for hard-to-sell products in the company.

Understood the particulars of advertisement in the workplace. Gained

scheduling and time-management skills in a fast-pace environment.

> FOLEY EDUCATION CONSULTING (11/01/2006) - 08/01/2007):

Sorted and prepared educational and medical materials for clients.

Gained experience in basic customer service calls, faxing, printing, e-

mailing, medical transcription.

> HOUSETOWN STUDIOS (08/01/2004 - 03/01/2007):

As Assistant Project Manager, I created personal marketing strategies

that can fit technical procedures for utilizing a target. I worked on

consumer buying habits in certain areas through location reconnaissance.

EDUCATION AND SKILLS

. TECHNICAL COLLEGE SYSTEM OF GEORGIA DIPLOMA

- GPA - 3.3 : Demonstrated Superior in the following areas of using the

elements of standard English to edit workplace and informational

documents and to generate well-organized and developed written text,

comprehending, analyzing, evaluating, and synthesizing workplace and

literary text.

. ALL MICROSOFT PROGRAMS AND INTERNET OPERATIONS

- Gained Professional experience with Microsoft Office (WORD, EXCEL,

POWERPOINT, PUBLISHER, and OUTLOOK). Experience in building

professional websites ( INCONTEXT SPIDER ) and other exceeding

internet functioning on top of already network utilized, up-to-date

websites and software programs (OFFICE.LIVE, BUSINESS.ORG).

. HINKLE SOFTWARE

- Demonstrated superior handling of this computer program and telephone

connection. Rewritten script pages, auto-time scheduling, and key

button scrolling through the program. Distributed categorized phone

call inquiries from customers to a series of HINKLE workstations.

Maintained self-maintenance with the software and worked through

issues and mal-functions of this program during peak hours of

operation, as well as maintaining team members software programs as

well.

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