Customer Service Human Resources

Darlene Felice

**** ******* ***** . ******** *******, Ohio 44124 . 440/683-4418 .

******@****.***

OBJECTIVE: Self motivated, organized, efficient and results-driven

professional seeking a position with a company that will

utilize my talents and abilities to the fullest.

SUMMARY OF

QUALIFICATIONS:

. Successful business professional with over 15 years of

customer relations experience.

. Strong work ethic with emphasis on leadership,

communication and employee retention.

. Proven ability to manage and drive events to completion,

identify and recruit key team players, deliver excellent

outcomes.

. Proficient in Microsoft Word, Excel, Power Point, Access,

Blackboard POS, Catertrax and Peachtree.

EXPERIENCE: Cleveland State University-Dining Services, Cleveland, OH

Chartwells Dining Services/AVI Food Systems

Catering/Office Supervisor (July

2005-September 2009)

. Managed all catering operations to include event

consultation and booking, budgetary planning, logistics,

menu design, post event analysis and accounting.

. Developed and maintained strong relationships with

clients, local staffing and rental agencies.

. Staffed, supervised, and executed all large events to

ensure standards of food, drink, and customer service are

delivered at all times.

. Exuded a proactive and positive attitude with all

employees to maintain high quality values and a consistent

catering operation.

. Worked in conjunction with Human Resources to set

standards for hiring proper catering staff.

. Designed and disseminated a specialized, off-campus

catering menu that contributed to a 10% increase in sales.

. Worked with Chartwells and AVI senior management to

develop opening and closing strategies for dining service

accounts.

Case Western Reserve University-Dining Services, Cleveland,

OH

Aramark/Sodexho/ Bon Appetit

Catering/Office Manager (June

1997- July 2005)

. Managed all catering operations to include event

consultation and booking, budgetary planning, logistics,

menu design, post event analysis and accounting.

. Negotiated pricing with local food, staffing, and event

planning vendor's.

. Staffed, supervised, and executed all large catered events

to ensure standards of food, drink, and customer service

were delivered at all times.

. Assisted in the development of a marketing program to

attract new clients: designed a "best seller" breakfast,

lunch, dinner, and reception menu that attributed to a 25%

increase in sales.

Contact this candidate