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Manager Customer Service

Location:
Colorado Springs, Colorado, 80923, United States
Posted:
March 26, 2011

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Jenny Vinatieri

CAREER

SUMMARY: A full life cycle technical recruiter, operations manager and

business development manager with 10 years of experience.

EXPERIENCE:

January 2010 to present, Modis, Colorado Springs, Colorado

Business Development Manager/IT Recruiter

Report to VP of Modis. Responsible for assisting in growth of an under

performing office within the Colorado Springs market.

. Worked within a small team to research dormant and existing clients in

an effort to better understand their environment.

. Sourced qualified candidates for open requirements.

. Created Hot Books of qualified candidates and specific skill sets

based on client trends for upcoming needs.

. Submitted qualified candidates to clients.

. Scheduled and prepared candidates for interviews.

. On-boarded candidates and maintained on-going communication and

relationships.

. Developed strong relationships with end clients and provided feedback

regarding requirements, candidates and consultants to the team.

. Participated on the National Account Team for a major client.

. Exceeded expected metrics by third month and maintained above average

scores.

October 2006 to December 2009, TAC Worldwide, Colorado Springs, Colorado

Operations Manager/IT Recruiter

Reported to VP of V-staff. Responsible daily branch operations surrounding

high volume IT recruiting efforts.

. Managed all office and staff operations for internal and external

customers which included a contractor base of over 300 contractors.

This consisted of recruiter goal reviews and reporting metrics, human

resources, payroll, PeopleSoft, workers compensation, unemployment,

background and drug screening, hiring and terminations.

. Hired and trained two administrative assistances to manage all

paperwork flow and processes in an effort to provide contractors with

superior customer service and alleviate recruiters of this task in an

effort to maintain and ensure interview/start metrics were met and

exceeded.

. Interviewed and trained new recruiters and account managers upon hire.

. Assisted with escalations to determine proper handling and resolution.

. Was instrumental in creation of Operational procedures, workflow

process and staff management.

. Sourced and qualified candidates in a high volume environment to fill

needs for several high end IT customers.

. Prepared selected candidates for interviewing process by informing

them of the client's expectations and proper interviewing etiquette

procedures.

. Processed selected candidate's for employment with new hire paperwork,

benefits, payroll and orientation.

. Maintained relationships with all potential candidates for possibility

of providing them with future employment and with current contractors

to provide ongoing support for any work related needs.

. Informed contractors of and administered termination of employment

procedures.

. Managed distribution of client requirements to recruiting team in to

maximize coverage and fill ratio.

. Reviewed and authorized candidate submissions from recruiters prior to

entry into client tool.

. Administered and filtered communications between client and recruiters

regarding candidate feedback.

. Attended job fairs.

. Attended National Supplier Forums and communicated feedback provided

to recruiting team.

. Continuously met and maintained personal performance metrics above

average the required average for IT recruiting requirements.

. Awarded MSP status for a National Account.

. Achieved TAC's Customer Service Award.

March 2005 to October 2006, Configuresoft, Colorado Springs, Colorado

Account Coordinator

Reported to the Director of Inside Sales. Responsible for generating

customers through cold calling, establish and maintain working

relationships with channel partners. Served as a lead, mentoring and

training teammates.

. Responsible for creative lead generation through such avenues as cold

calling and e-mail.

. Assisted in training of new hires.

. Maintained customer relations. This included generation of quotes,

follow up on product licensing, maintenance, services, and invoicing.

. Attended tradeshows both regional and international.

. Support liaison to Account Managers.

. Top Performer averaging above 200% of quota.

October 2001 to March 2005, Current Inc., Colorado Springs, Colorado

Human Resources/Corporate Recruiter

Reported to the Human Resources Director. Responsible for all facets of

the hiring process, worker's compensation research and filing, Harassment

Awareness, Hiring and Confrontation training, as well as Material Safety

Data Sheet recording and auditing. Back up for receptionist and mail room

clerk.

. Recruited, prescreened, tested and hired between 800 to 1000 employees

annually ranging from industrial to call center to IT and professional

fields.

. Conducted orientation process and maintained relationships to ensure

retention.

. Processed worker's compensation claims, maintained files, and kept

records of follow-up research conducted with employees.

. Created a complete database of Material Safety Data Sheets for the

company and conducted quarterly audits to ensure compliance.

. Conducted exit interviews with all terminating employees to provide

company feedback.

. Involved in producing a monthly HR newsletter to the company. This

provided information about benefits, safety tips, hiring, payroll and

policies.

. Developed and conducted Harassment Awareness training for the company

to ensure compliance.

. Compiled presentation and training materials for Human Resource

Manager related to such topics as Confrontation and the Hiring

Process.

. Created job descriptions for all salaried and essential functions for

all hourly positions within the company.

. Involved in the Safety Leadership Committee and was a member of the

company Emergency Medical Response Team. Certified First Responder.

. Served as a back up to the receptionist. This included answering and

transferring all incoming calls, assisting vendors, visitors and

applicants.

. Served as a back up to the mail room clerk. This included the pick up

of company mail from the post office and delivery. Processing of bulk

mail, regular mail and UPS.

. Translation of documents from English to Spanish. Bilingual.

. Employee of the Month - April 2004. One of a thousand plus employees

at the time.

June 1998 to October 2001, Maxim Group/TekSystems, Colorado Springs,

Colorado

Human Resources/Recruiter

Reported to the Director of Branch Operations. Responsible for the

maintenance of all human resource related issues for over 75 contract and

internal employees involved in the IT field and assisting in daily

recruiting efforts.

. Created and maintained spreadsheets to track office numbers, recruiter

and manager commissions, as well as vacation and personal time

accruals.

. Acted as a customer support liaison between the client, consultants

and account managers.

. Proficient in PeopleSoft skills, including entry of hour, payroll,

billing, direct deposits, taxes and new hire information.

. Trouble shooting issues regarding unemployment, immigration, benefits

and payroll.

. Attended and assisted with job fairs related to the IT field.

. Assisted with recruiting efforts such as sourcing, prescreening and

qualifying potential candidates.

. Employee of the Month - March and August 2001.

EDUCATION:

Institute of Children's Literature, West Redding, Connecticut

Currently enrolled in a writing program

Pikes Peak Community College, Colorado Springs, Colorado

General Studies

Doherty High School, Colorado Springs, Colorado

High School Diploma

ADDITIONAL

TRAINING:

Customer Support Training I and II- Baltimore, Maryland

Operation Support Seminar - Baltimore, Maryland

Sales Conference - Baltimore, Maryland

First Responder Certification - Colorado Springs, Colorado

Excel Beginners, Intermediate and Advanced Classes - Colorado Springs,

Colorado

Stress Management Seminar - Colorado Springs, Colorado

Jeffrey Gitomer Sales Training - Colorado Springs, Colorado

Guru Ganesh Sales Training - Colorado Springs, Colorado

Miller Heiman Training - Phoenix, Arizona



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