Customer Service Sales

ANNA MELIKYAN

**** **** ***** ***, *** ** La, CA 90027

Tel. 323-***-****, e-mail *.********@*****.***

Summary Highly accomplished, versatile and respected professional within diverse

environments utilizing exemplary management, analytical, organizational,

and people skills. History of accepting full accountability for divisional

direction and strategic management, development of new services and

operations, and revenue performance and enhancement services. Dynamic

leader, consistently achieves outstanding results in challenging

environments while building and maintaining strong, loyal relations with

both client and colleagues.

Areas of Expertise

Resourceful, energetic, competent, multi-task, and results-oriented.

Work well as a team member or independently

Recognized for long hours, commitment to customers, attention to detail,

professionalism, and follow-up.

Trilingual speaker: English, Russian, and Armenian

Education

1. 2008-present Los Angeles City College La, California

(AA-degree)

2.1999-2005 University of foreign languages Yerevan, Armenia

(Classic languages, philology)

3.1989-1999 # 132 middle school Yerevan, Armenia

Work experience

1.2008-2011 California Care Corporation

Counselor Intership

Responsibilities: working directly with clients who have been

assessed as an alcohol and drug abusers, providing specific

counseling interventions and functions: screening, intake,

orientation, assessment, treatment planning, counseling, case

management, crisis intervention, client education, referral,

report and record keeping, and counseling.

2.2007(April-August) Medical offices, Manvel Mazmanyan, M.D.

Front desk/Receptionist Glendale, California

Responsibilities greeting patients, handling phone calls,

scheduling appointments, filling, verifying with insurances,

accepting payments, and generating receipts for renewals.

.

3.2007(January-April) Counselor Intership

Cultural Bridges Treatment Center. Raul Garcia

Responsibilities: working directly with clients who have been

assessed as an alcohol and drug abusers, providing specific

counseling interventions and functions: screening, intake,

orientation, assessment, treatment planning, counseling, case

management, crisis intervention, client education, referral,

report and record keeping, and counseling

4.2008(June-August) Kaiser Permanente Hospital Los Angeles, California

(NICU-Volunteer)

5.2006-2007 Suit City of Hollywood (sales) La, California

Responsibilities included sale, customer service

and cashier

6.2006(March-August) Complete Wireless (sales, manager) La, California

Responsibilities included assisting customers, filling,

answering the phone calls, and making orders

Computer Skills Word, Excel, Internet

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