Sign in

Customer Service Manager

Los Angeles, California, 90023, United States
March 26, 2011

Contact this candidate
Sponsored by:
Post Jobs to
Multiple Job Boards &
Get more Candidates
Try it Free!
Start your 30-day
Free Trial

Theresa Gonzalez



To inform you, the employer, of the qualifications I possess to pursue a

satisfying and enlightening career that will allow me to utilize my strengths

and refine my weaknesses.


Experience as a professional customer service representative.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to work in unison with staff, volunteers, and board of directors.

Bilingual, fluent in both English and Spanish including writing skills.

Experience and Accomplishments:

Trained and supervised new staff.

Coached improvement skills.

Proficient Word, Excel, Symitar, Quickpay.

Received FCC 2008 “Passion for Excellence” Secret Shop Award.


California Bear Credit Union, Los Angeles. Member Service Teller II

(Feb 2008-April 2009)

Professional and pleasant greeting to all visitors and employees.

Provide fast friendly service to members.

Educate customers on new promotions.

Maintain a systematic teller station.

Provide teller transaction quality and efficiency to customers using Symitar.

Assist members with funds availability questions.

Process financial transactions accurately in accordance with established policies.

Ability to proficiently operate cash register and follow cash handling procedures.

Promote the sale of new bank products and cross-sell existing bank services.

Meet quarterly sales goals.

Sell official instruments including traveler’s checks, money orders, and gift checks.

Contact, note and post delinquent payments as necessary.

Balance ATM and Vault in Dual Control.

Cold calling and assistance in high volume calls.

End of day balancing.

A Check Cashing, Los Angeles. Lead Teller/Assistant Manager

(Sept 2003- Jan 2008) (April 2009-August 2009)

Provide high-speed financial transactions using positive customer service.

Manage store when manager was not present.

Verify and cash payroll checks.

Process payments.

Wire Transfers.

Educate customers on using our services.

Resolve customer service issues.

Collection calls for NSF checks.

Answer questions on utility bill inquiries

Currency exchange.

Operate office equipment (computer, multi-line phone, fax).

Separate mail, Filing and organize work station.

End of day Branch Balancing.

Contact this candidate