Sales Customer Service
Resume:
Michael F. Clark **** Bellafontaine Drive
Riverside, California 92506
*******.*@*********.***
PROFESSIONAL OBJECTIVE
Incorporate an extensive commercial and industrial background while
demonstrating effective sales and marketing techniques with technical
products. Employ the innovative thinking skills required to diversify
in a challenging market.
PROFILE OF QUALIFICATIONS
. 10+ years of business to business comprehensive national sales and
marketing skills in commercial, industrial and retail industries.
. Excel in cold calling and sales deadlines.
. Top two in successfully exceeding sales goals and problem solving
tasks.
. Develop effective solutions and strategies to increase sales margins
by 30-40%.
. Excellent communication and time management skills.
. Broad scope of knowledge in diverse industries includes elastomeric
coatings, polymers, plastics, chemicals, water treatment, film,
flooring products and roofing applications.
. Effective skills in demonstration and design with ICBO, ESR and
Provision requirements to architects, contractors, city and building
officials, along with aerospace (AQG), military and healthcare.
. Computer capabilities with MS Word and Excel.
PROFESSIONAL EXPERIENCE
Sales Field Representative, Premiere Water Services, Santa Fe
Springs, CA; 2008- Present;
- Call on industrial, commercial and institutional accounts in
Los Angeles County and the Inland Empire, presenting products and
services that create potential value in regard to water treatment for
cooling systems.
- Communicate with engineers, plant managers, builders,
mechanical contractors and superintendents; prepare bidding
and specs.
- Assess and evaluate inefficiencies in current system, research
best methods to meet needs and offer long term solutions to minimize
the following: scale build up, corrosion, Ph levels, algae, etc.
- Greatly reduce cost of operations and improve efficiency.
Customer Service Representative, Lennar Homes, Corona, CA; 2005-2007
- Conducted pre-inspections and coordinated any necessary final
repairs with subcontractors; scheduled owner walk-throughs and
marketed/sold upgrades.
- Read and interpreted blueprints and structural plans.
- Excellent in troubleshooting and prompt, effective problem
resolution.
- Served as liaison between contractors and customers. Worked
closely with inspectors to guarantee quality assurance, personally
completed minor repairs if needed.
MICHAEL F. CLARK Page 2
Professional Experience Continued -
Construction Warranty Representative, Forecast Homes, Ontario, CA;
2003-2005
- Performed inspections with superintendent for quality control
and to complete projects according to specifications;
scheduled/coordinated subcontractors to assure completion in a
timely manner. Handled warranty repairs.
Sales and Flooring Specialist, Home Depot, Tustin, CA; 2000-2003
- Utilized knowledge developed in the flooring industry to meet
the needs of retail customers for home and commercial projects.
- Advised, prepared estimates and developed marketing strategies
to successfully attain
$30-50,000 in monthly sales.
- Delivered information and product seminars in the store on
installations of carpet, tile and wood products.
- Played a role in restoration/reconstruction projects and in
store achieving #1 in District.
Sales Field Representative, Vineyard Flooring Design, Ontario, CA;
1993-2000
- Consistently met/exceeded sales goals, averaging $50-60,000 per
month.
- Presented products and benefits to residential and commercial
accounts, delivering the
highest standards of quality customer service.
- Designed comprehensive analysis for decorative inlayed flooring.
National Sales Representative, Lonsel, Inc., Carson, CA; 1989-1993
- Generated $1.2M in annual sales, through creative marketing and
maintenance of open lines of communication with industrial and
commercial clients.
- Marketed to architects, retailers and company owners. Worked
closely with architects on obtaining approval from city and county
agencies for product use.
- Performed inspections of products during supervision of
installations to assure quality. Played a vital role in new
product roll outs.
- Represented company at trade shows.
- Monitored and directed the productivity of 12+ Western Region
sales reps.
Previous experience includes:
Technical Sales Rep, Pacific Polymers
National Sales Rep, Lonseal, Inc.
Technical Field Rep, Transparent Products
EDUCATION/SPECIALIZED TRAINING
RIVERSIDE COMMUNITY COLLEGE, RIVERSIDE, CALIFORNIA
Business Major with emphasis in Science (currently enrolled in
AS program for transfer to Cal State, San Bernardino)
Numerous training programs in construction/building industries,
including sales, marketing, Haz-mat, restoration, customer
service and product applications
Contact this candidate