Customer Service Manager

Trina Clegg

*** ***** ***** ***. *****, Utah ****1

Phone 435-***-****

**************@*****.*** Cell

435-***-****

QUALIFICATION SUMMARY

Highly motivated professional with extensive experience in customer service

and leadership skills. Proven experience in organization, and written and

verbal communications. Excellent working knowledge of computer programs,

digital software and internet usage; including Microsoft Word, Quickbooks,

Excel, and Publisher. Able to work in a team-oriented environment or on my

own without close supervision.

PROFESSIONAL EXPERIENCE

THOMAS EDISON CHARTER SCHOOL - Nibley Utah 2010-

Present

Special Education Aide ($11/hr)

Teach Reading and History to small classes of Middle School Students

that have been identified to have special needs. Write Lesson plans,

communicate with parents, follow IEP for each child, implement

Spaulding Style Teaching within the classroom.

PMD FURNITURE DIRECT - Columbus Ohio (work from home position)

2005-2010

Franchise Development Manager/Recruiter/Phone Interviewer ($2100/month)

Handle all initial aspects of recruiting and placement for a top 100

Furniture Company. Including, online job postings through Monster and

Career Builder, reviewing resumes, interviewing candidates, and

reference checks. Create marketing plan and geographical strategies

for recruiting program. Proven excellence in phone communication and

computer efficiency. Supervise and train additional human resource

associates in a team atmosphere. Successful independent production

while working from a home office.

ITB WHOLESALE - Shelley, Idaho (licencee of PMD Furniture)

2002-2004

Director of Sales and Operations($2500/month)

Handled paperwork, tracking, filing of invoices, and weekly computer

imput of customer information. Proven success in sales and design.

Responsible for layaway and past due accounts. Answered phones and

scheduled appointments. Assisted customers with warranty issues and

returns. Monitored weekly advertising, marketing challenges, and

business stats. Oversaw shipping, receiving, and deliveries.

HEAD START - Rigby, Idaho 2001-

2003

Assistant Center Manager and Lead Teacher ($12/hr)

Ongoing recruitment of new children and families including initial

paperwork, qualifying and home visit interviews. Supervised and

trained other employees. Handled monthly deadlines in various forms

of government paperwork including ongoing online imputing of child and

family information.

THE PRINT SHOP - Idaho Falls, Idaho

2000-2001

Sales and Customer Service Representative ($10/hr)

Oversaw, exiting customer accounts and gained new accounts through

prospecting. Reconciled cash drawer. Accepted payments to customer

accounts and calculated new balances for monthly statements. Handled

calling and collections on past due accounts. Performed various

clerical and printing duties.

EDUCATION

Brigham Young University-Idaho - Rexburg, Idaho 1998-2000 Associates Degree

in Family Science

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