Customer Service Quality Control

Location:

Posted:

March 27, 2011

DIANE JOHNSON

*****@***.***

SUMMARY OF QUALIFICATIONS

Many years of experience working with diverse groups of people from

various backgrounds.

Experienced recruiter

Experienced Interviewer

Experienced resume Screener

EMPLOYMENT

1/2000 - 01/2011 Clever Choices Federal Way, Wa.

Independent Customer Service/Recruiter

Providing a quality recruitment service to assist business in obtaining the

best candidates utilizing the Taelo tracking system, pre-screening

applicants, resume sourcing, setting up interviews, employment verification

and reference check

1/1993-12/1999 Phoenix Group Seattle, Wa.

Pre-Screen Supervisor

Supervision of 20 screeners, also performing background investigation on

state and federal employees, preparing written reports and returning all

documents to employers, as well as utilizing Brass ring data base.

Conducting individual telephone interviews with clients to gather further

information to assist in the hiring process. performing data entry and

quality control all confident documents, as well as providing a great tone

of service.

2/1988 - 10/1992 Business Community Technical College Tukwila, Wa.

Recruiter

assisting graduates with obtaining technical and administrative employment,

marketing to companies in person and by phone to create job leads and

schedule interviews for prospective employees. Attending job fairs to

explore company needs. Also supervising a group of 15 graduates every 90

days and providing follow up job search technique classes

EDUCATION

Washington University Awarded BA Degree in Criminal Justice

36 Week-Washington Alliance Customer Service Course Awarded Cert. of

Completion