Manager Training

Brenda Ruiz-Rodríguez

*** ** *** **** ***. *** Pembroke Pines, Florida 33025

Cell phone 786-***-****/ **********@*****.***

Professional Goals

To bring my nine years or experience as Telemarketing Training Manager to a

company with high ethical and professional standards. Engaging my key winning

positive attitudes as team builder, challenge taker and a goal oriented person. Using

satisfaction techniques that will suit customer’s, and vendor’s needs in obtaining their

marketing and public relations goals.

Experience

Professional Experience

Casiano Communications Inc.-San Juan, Puerto Rico 1989-1997/

Telemarketing Training Manager-

Responsible for the recruitment, training and payroll of all telemarketing

representatives. Determine the structure and logistic of different kinds of approach to

be used by telemarketers during their calls. Consumer behavior counseling to our

vendors regarding their target market needs. Supervise and design training to Project

Leaders. In charge of training and supervising all telemarketing personnel on calls

performance to our In- house publications such as IMAGEN, BUENA VIDA &

CARIBBEAN BUSINESS. Other major corporate accounts as Citibank Puerto Rico

and Bahamas, Univision, Puerto Rico Tourism Company and Sprint International,

among others.

Heavenly Day Spa- Esthetician/ Isabela Puerto Rico /March 2006-April 2007

Brenda’s Skin Care –Home based Business/ Aguadilla Puerto Rico/May 2007-Dec

2010

Education

Sacred Heart University/ San Juan Puerto Rico 1983- 1986 Bachelor Degree in Advertising with

a minor in Public Relations. College accomplishments: Advertising Campaign for Leaseway

(automobile leasing company) and Public Relations Campaign for PETIT COEURS (Pastry Company)

Advertising S

Skills

Microsoft Tools and Internet/Fluently in English and Spanish Language. Library and Book Fair

volunteering for Scholastic and served a Substitute Teacher at Borinquen Bilingual School -

Aguadilla, Puerto Rico

Cover Letter

To whom it may concern:

After many years of experience in the Telemarketing Industry as a Training

Manager, I am ready to re engage in practicing to this rewarding field. Due to its

nature, teaching others result in the benefit of organizations in accomplishing their

goals. More now a days, where there is more challenges to overcome but in the

same time a whole myriad of alternatives to consider.

Performing tasks as interviewer, data collector, product profile composer,

supervisor and trainer, among others ; made me capable as an experienced training

manager. I am self driven with an enthusiasm toward helping others, team builder

with a positive attitude toward challenges .

It will be wonderful to schedule a meeting with you in order to exchange ideas of

how my professional experiences will contribute to your organization.

You may reach me anytime to my mobile 786-***-****.

Hoping to meet you personally in the near future.

Cordially,

Brenda Ruiz Rodriguez

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