Human Resources Manager

L A S H O N DA R. J AC K S O N, SPHR, CDR, CIR

**** ********* **. ****** *****, TX 75028 214-***-**** *************@*******.***

SENIOR HUMAN RESOURCES EXECUTIVE

Seeking a Senior Human Resources Executive position where my professional experience and education

will allow me to perform in a senior advisory role to strengthen the organizational culture and by

partnering with senior management to drive toward a culture of performance accountability and

achievement of an organization’s overall strategic objectives.

Summary Profile

HR Department Startup Staff Recruitment & Retention Orientation & On Boarding

Employment Law Employee Relations Training & Development

FMLA/ADA/EEO/WC Alternative Dispute Resolution (ADR) Performance Management

Mediation & Advocacy Benefits Administration Organizational Development

HRIS Technologies HR Program/Project Management HR Policies & Procedures

Professional Experience

North Texas Food Bank Dallas, TX

A nonprofit hunger relief organization that distributes donated, purchased and prepared food through a

network of 1,184 feeding programs in 13 North Texas counties.

Director of Human Resources, 2007 to Present

Hired to increase the capacity of the Human Resources department through the implementation of best

practices that aligned with the mission and goals of NTFB.

Established compensation study deliverables to ensure that NTFB could continue to respond to the

new realities of the organization, address inequities and disparities in similar functions performed in

organization. Implemented merit and bonus plan that incorporated incentives that matched

accountability and results. Differentiating between top performers from low performers.

Implemented “competency based” recruiting initiatives, in order to ensure our identification process

was efficient and effective.

Reduced company turnover from 38% down to 21% within three years, by fostering a

teamwork/open door environment conducive to positive dialogue across the organization, along with

employee engagement initiatives.

Negotiated approximately 60 salary offers and 10 severance agreements at both the exempt and non

exempt level. Efforts reduced company liability associate with termination decision or workforce

reductions and ensured equitable compensation for similar work performed.

Reduced benefits costs by 15% annually by implementing wellness initiatives that included bi annual

onsite bio metric testing, monthly ‘Ask the Nutritionist” to encourage health eating, subsidized gym

membership, and Biggest Loser competition.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA

policy and benefits information.

Enhanced Human Resources presence on NTFB’s website by revealing benefits and job opportunity

visible to interested applicants visiting NTFB’s website.

L A S H O N DA R. J AC K S O N

Phone: 214-***-**** Page 2

Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed

employees to construct an accurate picture of the duties and skills required for each position.

Established monthly “All Who Supervise” training to introduce managers to best practice techniques

related to hiring and firing, performance improvement, conflict resolution and communication.

Co developed company’s first ever standardized disciplinary procedures and tracking system that

insulated company from legal risk and ensured consistent and fair discipline processes.

PROFESSIONAL EXPERIENCE (CONTINUED)

Saved company thousands of dollars every month by reducing reliance on employment agencies.

Brought the majority of formerly outsourced recruiting functions in house to reduce billable hours

from $200,000 annually to less than $800 per month.

Implemented grievance process that outlined “rights based” vs. “interest based” procedures for

addressing employee concerns.

Ensured compliance with DOL, OSHA, ADA, HIPAA, FMLA, EEOC, and COBRA labor laws.

Reworked new hire orientation program to include HR information and company resources,

enhancing employee engagement and decreasing new employee turnover.

Affordable Residential COMMUNITIES Dallas, TX

Largest private owners and operator of manufactured home communities in the United States, employing

over 4,500 professionals in over 40 states

Senior Human Resources Manager, 2006 to 2007

Identified human resources initiatives that supported the organization’s strategic plan and incorporated

existing structures, processes, and culture.

Served as an Advisor to management on all matters of Human Resources including talent

management, organization effectiveness and cultural shaping and acted as an advocate for employees.

Managed, investigated and resolved employee complaints, grievances and conflicts in the workplace,

including claims of sexual harassment.

Responsible for oversight of benefits administration, recruitment, policies and procedure

administration, payroll, employee relations, and affirmative action plan administration.

Managed data verification & audits to ensure transactional entries are accurate, timely & SOX

compliant.

Created periodic executive summary reports of key HR issues, such as turnover and FTE employment

figures.

UNITED CEREBRAL PALSY Dallas, TX

Leading service provider and advocate for adults and children with disabilities, including cerebral palsy.

Director of Human Resources (Contract), 2006 to 2006

L A S H O N DA R. J AC K S O N

Phone: 214-***-**** Page 3

Hired to fulfill a broad range of HR functions, including recruiting and training employees, administering

benefits, overseeing disciplinary action and managing HR records. Partnered with leadership team to

evaluate, develop, and execute human resources initiatives in support of broader organizational

objectives.

Participated in recruitment efforts, including creating and placing ads, monitoring progress and

compliance (by field personnel) with internal procedures. Revised employee orientation program

and/or conducts new hire orientation.

Coached and counseled employees and managers on employee relations matters.

Managed a wide range of activities including benefits and salary administration, legal compliance,

training, safety, employee relations, and performance management and payroll processing.

PROFESSIONAL EXPERIENCE (CONTINUED)

R. ELLIS CONSULTING Dallas, TX

Privately owned company providing business development solutions

Human Resources Manager, 2002 to 2005

Provide professional leadership and execution to the HR function, both tactical and strategic, in support

of the companies’ mission, vision, and priorities.

Strengthened ability to assess human resource needs, identified talent gaps, recognized and rewarded

performance and build teams. Managed recruitment, screening, interviewing, selection, and

placement of qualified candidates.

Implemented human resources strategies by establishing department accountabilities, including talent

acquisition, staffing, employment processing, compensation, health and welfare benefits, training and

development, records management, safety and health, succession planning, employee relations and

retention, AA/EEO compliance

Ensured compliance with any legal or regulatory changes pertaining to labor, wage and hour, and

employment laws

THINKSPARK Dallas, TX

Technology firm providing Oracle consulting services, software solution and training

Human Resources GENERALIST, 2000 to 2002

Ensured ThinkSpark remained compliant with state and federal employment laws, developed and

L A S H O N DA R. J AC K S O N

Phone: 214-***-**** Page 4

communicated effective policies and practices for the organization, and manage recruitment/selection

processes for regular and temporary positions.

Participated in salary survey, in reviewing proposed salary actions, and assisted in the development

and implementation of salary administration guidelines.

Processed semi monthly payroll for 500+ employees without errors and in a timely manner, using

ADP software, and contributed significantly in implementing import process with ADPPCW

Update and maintained data in our Oracle HR and ADP systems, such as new hires, termination,

leaves, name or address change

Managed the organization’s new hire program, ensuring paperwork, W 4 changes, salary changes,

employee benefits, 401K, new hire orientation and assisted with COBRA, Flex Spending and

processing unemployment insurance benefits forms

Education & Certifications

amberton University Garland, TX

Masters of Science in Human Resources and Training, 2001

OUR LADY OF THE LAKE UNIVERSITy – Dallas, TX

Bachelor of Arts (BA) in Human Resources Development, 2000

Professional Designations:

SPHR (Senior Professional in Human Resources), 2008

Certified Mediator – Dispute Resolution Services of North Texas, 2009

CDR (Certified Diversity Recruiter), 2009

CIR (Certified Internet Recruiter), 2009

Certified FMLA Administrator, 2010

Affiliations:

Society for Human Resource Management (SHRM)

Dallas Human Resources Association (DHR)

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