Customer Service Human Resource

Shar-ann Neal

***** ******** ****, *** *

Louisville, KY 40299

Cell: 502-***-****

Email: *************@*********.***

Objective:

• Bilingual English/Spanish Customer Service

EXPERIENCE:

2007-Present First Source Solutions USA Louisville, KY

Bilingual Patient Service Representative/Medicaid Eligibility Specialist)

• Assist and advocate for lower-income, self-pay or underinsured hospital patients for entitlement

programs, such as Medicaid, disability, crime victims.

• Respond to in-person, written, and telephone concerns and inquiries from public, other personnel and

outside agencies; resolves the concern or directs to the appropriate entities.

• Provide applicants instructions on how to apply for entitlement programs.

• Ensure all eligibility documentation is receive, reviewed and correct

• Performs computer data entry tasks to update and maintain various department records, charts and

reports.

• Perform follow-up contact with applicants.

• Prints various letters, records, reports and related documentation and make copies to distribute to

appropriate entities.

• Act as a liaison between the department, other departments and outside agencies.

2004-2007 Contract Interpreter Louisville, KY

Interpreter/Language Facilitator and Translator

•Language Facilitator/Interpreter for doctors, nurses, Social Services, and Social Workers.

•Interpreting for Family Health Centers Fairdale, East Broadway, Dixie and Portland.

•Translate written English documents and reports from English to Spanish.

•Interpreter for individual clients.

1997-2003 Laboratory Corporation of America Louisville, KY

Human Resource Consultant

•Language Facilitator/Interpreter for clients, patients and other laboratory personnel.

•Prescreen and interview prospective candidates.

•Participate in local Career Fairs and Open Houses.

•Coordinate interview scheduling.

•Schedule pre-employment testing.

•Creatively utilize cost-effective recruitment resources.

•Educate and train Hiring Managers on the process for filling vacant positions.

•Effectively utilize CSS Horizan to input and maintain employee requisitions, applicants and job status

information.

•Coordinate and implement hourly job posting process.

•Track employee changes: job transfers, shift changes, changes in pay rate, new hires and terminations.

•Conduct new employee orientations.

•Prepare weekly and monthly staffing and activity reports for management.

•Recruitment for non-exempt and exempt employees.

•Ensure compliance with Affirmative Action guidelines for all employment practices and processes.

•Supervise and train Human Resource Assistants.

•Train Divisional Human Resource Consultants on procedures.

1997-1997 University of Louisville Temporary Louisville, KY

Clerk

•Answered incoming calls and took accurate messages

•Sorted mail, faxed, and photocopied documents for doctors

•Maintained office organized

•Distributed incoming mail and processed outgoing mail

1995-1997 PNC Bank Louisville, KY

Administrative/Employment Assistant

•Used various forms of media to attract candidates.

•Pre-screen candidates for all open positions.

•Conduct background checks and schedule candidates for post offer medical evaluation.

•Distributed incoming mail and processed outgoing mail.

•Create and send internal job postings for Community Outreach.

•Interpreter for various banking services

1994-1995 Sullivan College Louisville, KY

Computer Lab Assistant

•Tutor students on the use of computer programs.

•Loading computer programs onto all computers.

EDUCATION:

1994-Present Theocratic Ministry School Louisville, KY

•Spanish Grammar.

•Spanish Vocabulary

•Spanish Syntax

•Reading Comprehension and Accent Reduction

•Conversational Spanish.

2004 Canadian Institute of English Toronto, Canada

•Advanced Certificate in Teaching Languages Specializing in Spanish..

•Advanced Certificate in Teaching English (TESOL)

•Communicative Approach.

•Audio Lingual and Advanced Dual Dialogue.

•Applied Neurophysiology of Second Language Acquisition.

•Accelerated Pronunciation, Accent Reduction and Reading

•Retinatopic Imaging, C.A.L.L. & Multimedia.

•Linkword System and Tactile Approach.

1993-1995 Sullivan University Louisville, KY

•Associates of Arts in Computer Science.

•Graduated Cum Laude 3.4/4.0

•Conversational Spanish

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