Manager Customer Service
Resume:
P.O. Box *****, Irvine, CA *****
*******@*******.***
Heather Duback
Professional Background
1. 2009–2011 ITP Companies, Costa Mesa, CA
Regional Staffing Manager
2. Responsible for new business development, including website design, daily operations
procedures and creating new positions as the company expanded
3. Hiring, supervising, directly managing representatives and office staff
4. Conducting new employee background checks, drug testing and collecting new hire
documentation
5. Creating schedules and assessing ongoing staffing needs for clients
6. Calculating payroll for office staff and road show representatives
7. Responsible for creating training manuals and procedures for all in office staff
8. Working with vendors to create training guides and procedures for road shows
9. Analyze sales, create reports, communicate needs and trends with vendors
10. Conduct weekly sales training for road show representatives
11. Responsible for set up, inventory and wrap up of road shows
12. Started at an entry level position, became manager within 1 month.
2002 current INFINITE TALENT, Costa Mesa, CA/Hillsboro, OR/Bellevue, WA
Owner/Operator
13. Managing all aspects of a modeling company, including accounts payable/receivable
14. Hiring, supervising and directing staff of 50
15. Overseeing payroll and payroll tax calculation
16. Developing/implementing staff bonus objectives
17. Extensive marketing and promotional activity, incorporating, radio, print and online
advertising
18. Presentations of products/services to groups of 40 300 people
19. Started at an entry level position, became owner operator within 1.5 years.
1997 2001 CARS 4 LESS, Portland, OR
Owner/Operator
20. Purchasing inventory through wholesalers, auctions and private parties
21. Hiring supervising, training and motivating 12 staff, including a manager,
salespersons, mechanics, auto detailers, and a title clerk
22. Ongoing customer service, sales, follow up and closing
23. Providing in house financing, sourcing financial agreements through banks
24. Developed business from a zero base, expanded from wholesale dealer and auction
sales to include retail through a store front location
1999 1999 INFINITY SECURITY, Portland, OR
Owner/Operator
25. Marketing ADT home security installation packages
26. Implementing flyer and print advertising, following up on leads and telemarketing
27. Hiring and supervising staff
28. Managed business office operations, negotiated contracts with ADT
1994 1999 HLD CLEANING SERVICES, OR
Owner/Operator
29. Generating commercial business and subcontracting for larger janitorial companies
30. Hiring and scheduling staff
31. Developed/grew business to six day per week operation, encompassing professional
companies, title and medical offices
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