Quality Assurance Service

Christopher O. Harney

** ****** ******* ( Jackson, NJ 08527

Home: 732-***-**** Cell: 732-***-****

*****************@*****.***

SUMMARY

Computer Operations Professional with over 15 years of computer experience

in operations, system monitoring, testing, troubleshooting, disaster

recovery, quality assurance, supervision and training. I have a proven

ability to minimize downtime through extensive technical knowledge and

strong problem-solving skills. Completed ITIL Service Management and

Foundation Training.

TECHNICAL SKILLS

Hardware: IBM 2094, 2084, HMC, EMC DMX 2000 & 3000 series, tape systems

(IBM VTS & Hydra, Sun/STK SL8500), tape

drives 3422 & 3490, printers (laser & ase).

Software: IBM ZOS 1.9, Sysplex, JES2, GRS, TSO, ISPF/PDF, CICS, IMS, DB2,

MQ, VTAM, Netview, TCP/IP, Netview Access Services, NDM, FTP, TWS,

Netcool, WSF, CA products (CA7, CA1, CA-MIA, CA-MII), Candle

Products (Omegaview, Omegamon, TMONDB2, Sysview, Resourceview,

Candle Command Center, MQ Mon), Access, Service Center 5.4, Remedy

7.0, MS Word, Excel, Lotus Notes 7.0, and Sametime.

Professional Experience

ISO, Jersey City, NJ

5/10 - 9/10

Computer Operations Engineer

. Provided technical support to Data Center Operations teams including

Scheduling, Media Support, Open Systems and Network.

. Supported operation procedures according to company guidelines in order

to meet department service level agreements.

. Troubleshot outstanding issues pertaining to daily operations and

researched available documentation in order to provide alternative

solutions.

. Opened and updated incident records in a timely fashion.

. Interacted with Major Incident Management team on priority one conference

calls.

THE BANK OF NEW YORK MELLON CORPORATION, Somerset, NJ

4/97 - 10/09

Lead Operator/Supervisor

Facilitated day-to-day management of support functions for the mainframe

environment consisting of 11 production MVS LPARs and 4 test LPARs within

ITIL framework. Provided leadership, guidance, and support for staff of

six operators involved in all aspects of batch processing and monitoring,

troubleshooting, backup functions and periodic contingency testing.

. Instrumental in minimizing outages through effective monitoring of

systems; responding quickly and efficiently to all alerts and outages;

implementing emergency procedures that resolved complex technical issues

and breakdowns ensuring Service Level Agreements were met.

. Planned and conducted acceptance testing for new rollouts on a redundant

system; identified malfunctions and technical issues; collaborated with

support groups and eliminated potential hazards; updated documentation

and procedures.

. Maintained proficiency in all aspects of computer operations through in-

house training programs.

. Worked closely with vendors to coordinate operational functions and

implementation of new products.

. Ensured system integrity through continuous testing, monitoring, and

proactive problem determination and resolution.

. Performed all standard technical procedures including IPLs, power on

resets, SA Dumps, LPAR weight changes, and CIU upgrades; enhanced system

performance through a high level of proficiency with Linux HMC.

. Provided significant integration support and increased skills including

flexibility, adaptability, and ability to learn quickly during three full

firm mergers.

Christopher O. Harney

Page 2

Professional Experience (Continued)

SPECIAL PROJECTS

. Selected to serve on User Acceptance Team during the conversion from

Peregrine Service Center to Remedy 7.0.

. Chosen to manage and perform operational functions during EMC Star

testing.

. Worked collaboratively with the Automation Group for cleanup of consoles

suppressing unneeded messages and enabling company to efficiently monitor

systems by exception.

. Interfaced with management team to update procedural website; supplied

technical staff with a single focal point that provided comprehensive

resources to aid in all aspects of operations.

. Managed a group through the 9/11 disaster, successfully recovering the

companies Data Center to a secondary site prior to the market reopening

on September 17, 2001.

IMI SERVICES, New York, NY

1/97 - 4/97

Consultant (temporary assignment)

. Worked as a Service Desk Agent during the Chemical/Chase Merger.

. Supported end users in both companies with any system issues.

. Opened Service Center tickets in a timely fashion.

. Acted as a Data Security Administrator.

SYSTEMP, Edison, NJ

11/96 - 1/97

Lead Operator - Tape Operations (temporary assignment)

. Oversaw Tape Operations at a managed site.

. Ensured Tape Management Systems were updated and adequate inventory was

available.

. Ran daily ejects.

. Contacted vendors for media to be sent off site.

K-MART FASHIONS, North Bergen, NJ

6/86 - 7/95 Lead Operator/Supervisor

. Monitored multiple systems for the Eastern Regional Headquarters to

identify, analyze and resolve problems.

. Performed system maintenance and support for seven satellite offices.

. Worked closely with various support groups to identify network issues.

. Placed service calls and worked with vendors on equipment failures.

. Supervised and directed a team of seven operators ensuring company

objectives were achieved.

. Scheduled effective cross training.

. Participated in daily turnover meetings.

. Interviewed prospective operations candidates.

Education

Brookdale Community College, Lincroft, NJ - Business Management Curriculum

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