Quality Control Manager

B rendalynn Roberts

********@*******.***

Summary

Dedicated reliable, motivated Quality Control and Administrative professional with significant

office management, financial analysis, reconciliation and auditing experience. An effective

manager - possessing excellent communication skills and the ability to contribute individually or

i n a team environment.

P rofessional Experience

West At Home – ShopNBC Agent –( 2008 – present [part-time])

Westat – Data Collector – ( 2008-2011)Currently not on an assignment

Housing Authority of Baltimore City, Baltimore, MD 1989 – present

Manager of Quality Control (HCVP) 2/08 to Present

• Develop/coordinate quality control activit ies for the HCVP

• Analyze work in progress

• Supervisor Quality Control Specialists

• Conduct t rainings as needed

• In ternal Audit Reviews

• Monitor reports and implement changes as needed

• In terview and evaluate staff or candidates as needed

O The Role of the In terviewer

O SEMAP

O Assets & Assets Income

O Calculating Income

(Acting Manager for Continued Assistance Unit: 1/07 - 6/07)

Production & Quality Control Specialist-Site Base Unit 2003 – 2008

Manage daily operations while performing financial analysis, reconciliation, collection and home

coordination activities.

• Assign and review work for accuracy and completeness

• Continuously resolved billing issues in a timely manner.

• Performed all administrative duties for site-based unit.

• Represented Section 8 in Rent Court proceedings.

• Reviewed and monitored productivity of program specialists.

• Conducted ongoing program specialists t raining.

• Administered contracts for New Construction/Substantial Rehab.

• Efficiently managed assigned caseload.

• Audited accounts to ensure t imely and accurate payments.

• Prepared monthly expenditure reports – RAP Program.

Special Assignment 2001 – 2003

Assigned to Inspectors Generals’ Program In tegri ty Team to assist with the audit review and

resolution of landlord and tenant payment issues.

• Performed data analysis and quality assurance employing TADs (Access) and Great Plains

eEnterprise Software.

• Directed team productivity efforts on new program developments.

• Conducted new tenant orientations, advising of Section 8 guidelines.

Program Specialist I I 1989 – 2001

Managed policy and procedures of the site based program specialists and ongoing t raining for

M ST.

• Performed data analysis, managed account activities and processed accounts for payment.

• Coordinated and negotiated contracts in excess of $ 160,000.

• Reconciled landlord accounts.

• Trouble shot complaints from private and public sector.

• Authorized payments, reinstatements and recoveries of monies.

• Established relations with clients, attorneys, and politicians.

• Mediated and arbit rated property owner/tenant disputes.

• In terviewed candidates for program eligibili ty status.

• Presented programs on new policies, regulations and guidelines

Education

BS – Business Administration, University of Baltimore, Baltimore, MD

(Computer Information Systems)

Nan McKay and Associates Certifications:

Section 8 Occupancy

Section 8 Eligibility & Rent Calculation

Section 8 HCV Quality Control & Audit Tools

H CV & Public Housing Rent Calculation

Quadel Consulting

Assisted Housing Manager – AHM

Computer

H ABC – AS400AS4 MS Office, Windows, Internet Explorer

Internet & Business (HTML) IT & M IS

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