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Administrative Assistant Customer Service

Location:
Grand Prairie, TX, 75052
Posted:
March 27, 2011

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Resume:

Marcia L. Stevens

**** ********* *****

Grand Prairie, Texas 75052

910-***-****

Email: *******.******@*****.***

OBJECTIVE: A highly motivated Military veteran is seeking a challenging

position as an administrative assistant at a growth-oriented firm, which

will allow me to both further utilize my extensive experience and skills;

while at the same time provide me with opportunities to acquire additional

experience, skills and abilities.

QUALIFICATIONS:

- Knowledgeable in the principles and practices of organization, human

relations, planning, records management and general administration.

- Extensive knowledge of computer software applications (desktop

publishing, project management, spreadsheets, information storage systems

and database management).

- Capable of operating standard office equipment, including but not

limited to, computers,

telephone systems, typewriters, calculators, copiers, scanners and

facsimile machines.

- Exceptional office (word processing, writing, problem solving, time

management, communication, customer service, organizational, management,

analytical and interpersonal) skills.

- Proven ability to exercise discretion, tact, sound judgment and decision

making, initiative and able to follow oral and written instructions.

- Possesses strong leadership skills while working as part of a team or

working independently.

EXPERIENCE:

United States Marine Corps, Camp Lejeune, North Carolina - April 1996 -

July 2010 (Administrative Clerk)

- Composed, or transcribed from rough draft, correspondence, bulletins,

memorandums, and other material, using a typewriter or computer.

- Maintained various records, schedules, files, rosters, etc. for the

purpose of documenting and/or providing reliable information.

- Communicated with students, faculty, and representatives concerning

student progression and made recommendations for course continuation,

tutoring or reclassification.

- Coordinated the schools day-to-day operation (i.e., scheduling,

administrative activities, retrieving, organizing and disseminating

information to staff).

- Prepared and maintained educational and instructional materials for use

by instructors and students.

- Assisted students in locating and using resource information as needed

for research, assignments and pre-test preparation.

- Provided instructors information concerning scholastic aptitude,

achievement tests and consolidated and distributed test results.

- Prepared and delivered informational presentations to students during

orientation and oriented students to additional educational resources and

other school services.

- Maintained an accurate student database for the purpose of providing

accurate information; as it pertained to attendance, performance,

progression, conduct, retention, etc.

- Maintained a current inventory of school equipment and materials; in an

effort to assist in determining purchase priorities.

- Answered telephones to gain or provide information, took messaged, or

transferred calls.

United States Marine Corps, Camp Lejeune, North Carolina - April 1996 -

July 2010 (Administrative Clerk) - (Cont'd)

- Greeted visitors to school, determined their nature of business and

directed them to their destination.

- Performed accounting, budgeting and all other financial management

relevant duties for appropriated funds used to support the organization.

- Maintained, monitored, reconciled and prepared official accounting

records and general financial ledgers.

- Compiled financial data and estimates for budget formulation, analysis

of variances between the budget plan and actual budget execution, any

related budget analysis and oversight.

- Recorded financial data to support budget execution and program analysis

and prepared financial progress reports and statistics.

- Provided data in support of command analysis and review functions; used

to identify instances of fraud, waste and abuse of funds and resources.

United States Marine Corps, Fleet Marine Forces, Atlantic, Norfolk,

Virginia - September 1988 - September 1992 (Administrative Clerk)

- Performed administrative, non-administrative and office automation

support (i.e. prepared documents, maintained personnel records and input,

audit and retrieve pay and personnel information) in support of Active

Duty, Reserve, students (in transit), Retirees and civilian employees.

- Used a wide variety of automation equipment and software to produce a

wide variety of material, e.g., correspondence, reports, graphics,

calendars, charts, statistical tables and various forms and documents (i.e.

travel documents, fitness reports, awards, training requests, etc.).

- Tasked with applying advanced knowledge of editing to skillfully

accomplish revisions (i.e, correct grammar, spelling, capitalization and

punctuation) to documents in their draft and final copy forms.

- Responsible for retrieving, reading and printing data/messages from

automated information and communication systems (e.g., E-mail), and

providing copies to supervisors and/or individuals concerned.

- Used electric typewriters to produce documents not adaptable to computer

equipment, such as travel and separation orders, training requests and

other preprinted forms.

- Established and maintained office files and records; filed various

documents (e.g., reports, and general correspondence).

- Received visitors and telephone calls, determined the nature of their

inquiry and provided assistance as needed.

- Received, read, dated, sorted, and determined routing of incoming mail.

- Responsible for making entries in individual service records and for

auditing service records for required entries and documentation.

Education / Training:

- General Studies, Flint Northern High School, Flint, MI - 1988

- Medical Administrative Assistant, Maric College of Medical Careers,

Vista, CA - 1993

- Fiscal/Budget Technician Training, Camp Lejeune, NC - 1997

- Personal Finance Management Course, Camp Lejeune, NC - 1990

- Personnel Administration Course, Camp Lejeune, NC - 1989

Professional Licenses/Certificates

- Financial Management Technician, Camp Lejeune, NC - 1997

- Medical Administrative Assistant, Vista, CA - 1993

- Human Resources Administrative Assistant, Camp Lejeune, NC - 1989

Computer/Office Skills

- Windows 98/2000/ XP/2003/Vista

- Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook)

- Internet proficient

- Marine Corps Total Force System (MCTFS) - The On-line Diary System (OLDS) - The Unit Diary/Marine Integrated Personnel System (UD/MIPS) - The Student Entry Level Management System (SELMS) - Marine On-Line (MOL) - The Performance Evaluation System (PES) - National Security Personnel System - Experience with basic office equipment (computers, copiers, scanners,

calculators, printers and more)

- 75 wpm typing proficiency Denotes computer applications and software that are Military specific.

References:

Available upon request.

Relocation / Travel:

- Willing to travel.

Fiscal/budget technicians perform accounting, budgeting, and related

financial management duties for appropriated funds supporting the operating

forces and the shore establishment. Accounting duties specifically pertain

to maintenance and reconciliation of official accounting records; general

ledger control and preparation of official accounting reports; and related

cost accounting, fiscal analysis and oversight duties typically performed

by accounting organizations. Fiscal/budget technicians perform duties

specifically pertaining to the compilation of data and estimates to support

budget formulation; analysis of variances between budget plan and actual

budget execution; and related budget analysis and oversight duties

typically performed by budget organizations. Other fiscal management duties

may encompass a broad range of related duties that include recording

financial transactions; compilation and review of data to support fund

administration and program analysis; preparation of financial progress

reports and statistics; and duties supporting command analysis and review

functions to identify instances of fraud, waste and abuse of resources. All

of the above duties require a fundamental understanding of related computer

system applications.

planning and scheduling meetings or appointments, organizing hard copy and

electronic files, conducting research and managing projects. They may also

be required to arrange guest and travel accommodations.

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