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Customer Service Sales

Cortland, Ohio, 44410, United States
March 27, 2011

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Jennifer Kerber

*** ********* **. ***. * . CORTLAND, OH 44410 . PHONE 330-***-****


To obtain gainful employment with a reputable

accomplished company where I'm able to apply my

skills and experience while striving to become an

asset to the organization.


* 10 years of customer service, sales, & quality experience & 5

years of experience training 15 + employees

* Proficient in Microsoft office applications, creating reports, A/R

& A/P, and can type 60+wpm

* 5 years of managerial experience with 15 + employees beneath me

* Ability to work with no supervision, learn quickly, work &

communicate well with co-workers, supervisors, and customers


2004-Present Trumbull

Ind. Warren, OH

Inside Sales/Customer Service/Trainer

Answer service calls, take orders, provide product

info. from over 30 manufacturers while maintaining

strong cust. relationships

Trained 15 + staff to use new computer systems and


3. Conduct weekly meetings & provide number &

feedback reports weekly & monthly

2003-2005 Courtesy

Dodge Warren, OH

Five Star Rep./Cashier/Cust. Service

Contacted new cust. and reviewed their recent

experience and resolved any conflicts with their

cust. experience

2. Handled hundreds of thousands of dollars daily

as a cashier

2000-2004 MCI Warren, OH

Internal Monitoring Specialist/Cust.. Service

Monitored and graded customer service calls

providing reports for improvement

2. Managed customer accounts and answered service



2008-2009 Argosy

University Pittsburgh, PA

Psychology Major


Jillian Beck, 330-***-****, friend & Stephanie

Musial, previous co-worker, 330-442-707

Additional references

available upon request

Contact this candidate