Customer Service Manager

EXPERIENCE

Marymount Manhattan College, Special Programs, Event Planner/Assistant

to Director, New York, NY

*/** - */**

. Handled all aspects of event and dining plans including budgetary

responsibility for The Writing Center's Best-Selling Author

Series, The Irish Lecture Series, The Leila Hadley Luce Writer-In-

Residence lectures, The Mortimer Levitt Essay Contest Dinner, The

Writing Center's Anniversary Fundraiser Dinner, The Writers'

Conference, The Center for Learning and Living Advisory Council

Meeting

. A great deal of people reach through personally custom-tailored

letters to prospective donors and repeat donors

. Responsible for maintaining proper records of donations, donor's

contacts and contact history

. Spearheaded the Writing Center's first newsletter template to

ensure Benefactors and Advisory Council updates

. Managed logistics of print & advertising in brochures; handled

biographical information, and photo placement

MTV, Digitas, and USA Weekend Magazine, Administrative Manager New

York, NY

10/06 - 3/08

. Coordinated and performed a range of staff as well as operational

support activities for these contract assignments

. Ensured timely responses to complaint letters from subscribers for

USA Weekend Magazine

. Composed, edited, and distributed agendas and minutes of meetings

National Geographic Magazine, Marketing Coordinator/Executive

Assistant, New York, NY

3/04 - 10/06

. Provided executive support to the Director of Worldwide

Advertising and to the Sales Teams

. Assisted Marketing Department with "Experience Africa" Exhibit,

touring exhibits, and "Meet the Photographer" Events

. Handled Requests for Proposal contract agreements and tracked in

database

. Closed ad space for Eastern and Canada markets

. Custom-tailored PowerPoint presentations

. Facilitated weekly prospects and monthly revenue

. Managed database of client subscription

Guava (Post-Production Editing House), Project Scheduler, New York, NY

6/01- 3/04

. Scheduled and coordinated meetings, interviews, appointments,

events and other similar activities

. Responsible for inviting industry members and tracking RSVP list

for monthly agency in-house events

. Tracked & Maintained contact database (Broadway Video, MTV, Comedy

Central)

. Developed weekly schedules and distributed them to producers and

visual effect artists

The Fisherman Magazine, Office Manager/Proofreader, Mystic, CT

12/99 - 5/01

. Proofread and copyedited scores of editorials and featured

articles

. Processed classified insertion orders and sent them to Production

Department

. Managed the office, provided customer service, and coordinated

with Long Island headquarters

EDUCATION

Connecticut College, New London, CT, 2000, B.A., English

G.P.A. 3.5

COMPUTER

Proficient in Word, Excel, PowerPoint, Access, Outlook, Lotus Notes, Lexus

Nexus, Quicken, and Extensity

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