Customer Service Medical

Jennifer G. Reynolds

***** ******** ****. *********, ** 28277

C: (704) 712 – 4985 *******@*****.***

Sales / Marketing

Develop Marketing Plans Execute Business Strategy Manage Key Opinion Leaders Drive Product Innovation

Charismatic, professional individual focused on innovative, long term strategy execution for accelerated

growth within the Global healthcare industry. Team player with unquestionable integrity, work ethic and

dedication to exceed sales expectations within the organization. Expertise includes:

Cross Functional Team Work Strong Written/Verbal Communication Cost Savings

Global Relations / Leverage KOL Clinical Knowledge / Terminology Corporate Compliance

Effective Presentation Skills Excellent Interpersonal Skills Results Driven

Experience and Accomplishments

BSN medical Inc. Charlotte, NC

Assistant Product Manager 2009 – Present

• Successful management of over $20MM product portfolio that includes custom-made compression garments,

ready-to- wear for special targeted indications, as well as compression bandages. This also includes US and Global

management of local legacy brand.

• Analyze, develop and implement strategies including all aspects of Lymphology and Custom-made

compression garment business in the US

• Developed and executed the 4 day delivery process for all products manufactured in Germany, as well as full

creation and execution of current custom garment return policy, both of which remain lead policies against the

competition

• Proficient in knowledge of customer needs within US Lymphology market, completed multiple in-services

and certification courses in various sales regions

• Developed and executed launch of new training website; that displays new product launches, training course

schedule, literature, order forms, as well as Value Proposition

• Work closely with Manufacturing, Quality Assurance Team, R&D and Product Services to ensure products

continue within high quality specs and assist in customer complaints regarding quality issues through the Quality

Review Board.

• Instrumental in simplifying processes related to certification courses, to allow for more streamlined and

timely approach for processing and to ensure constant contact with newly trained therapists and certified fitters.

• Effectively handle commercial requests, including product and customer testing with external fit trials and

product development

• Initiated KOL panel of key therapists as a starting point for further development and innovation of new

products, looking forward to creating and executing KOL strategy for Lymphology in the US

BSN medical Inc. Charlotte, NC

Associate Product Manager 2006 – 2009

• Familiarized with details of market research, market share analysis and competitive brand awareness

• Successful launch of new textile for custom-made garments, incremental sales of $243K in 1.5yrs and

continues in a positive trend.

• Management and coordination of Lymphedema training school partners, key Lymphedema distributors

through business reviews, promotions, and continued follow up in addition to local territory manager and national

accounts.

• Assumed role of Channel Management under Marketing Director to ensure proper communication within

clinics and hospitals within the US, regarding BSN products offered for the management of Lymphedema

• Worked closely with key customers to determine Value Proposition

• Cost Savings of over $37K, within both Marketing A&P funds as well as Cost of Goods, by working closely

with Purchasing and Procurement Team

• Coordination of appropriate national and local tradeshows – Show Champion

• Creation of new and improved literature and consolidation of existing to provide more user friendly approach

• Grew entire custom portfolio 3% from 2006 – 2007, reversing the downward trend of the previous 5+ years

• Responsible for assisting in the shift of focus to include PT/OT and Lymphedema Therapists as key call point

for field sales

Jennifer G. Reynolds, page 2

BSN medical Inc. Charlotte, NC

Customer Service Representative – Elvarex Team 2005 – 2006

• Increased skill and knowledge of Lymphedema, and appropriate management protocol for patients

• Strong interactions with Medical Education Advisor Team for assistance with complaint handling, problem

solving, and order entry which led to being sole contact person for select field sales and customers

• Successful in measuring morbidly obese patient for custom-made compression garments

• Maintained call stats with fewer than 1% error rate through great attention to detail

• Received high recommendations from various teams to further career within BSN and move into Marketing

BSN medical Inc. Charlotte, NC

Customer Service Representative – JOBST Ready-to-Wear / Custom Seamed 2004 – 2005

• Performed customer service duties by providing customer with key point of contact for placing orders,

servicing accounts and staff, handling complaints with flexibility in shift changes to accommodate customer needs

• Order entry, verification of product description and quantity ordered to ensure all customers needs are met

• Maintained call statistics with high rate of accuracy

• Increased verbal communication skills through everyday contact with both internal and external customers

Lake Norman Regional Medical Center Mooresville, NC

Unit Clerk / Coordinator 2000 – 2004

• Expert in departmental duties of Medical-Surgical/Pediatrics/ICU/CCU/PCCU/Orthopedics/Oncology, ER

• Duties included transcribe medical orders, data input of consults, tests, medication, discharge planning

• Obtained professional skills from physician contact, as well as medical research clinicians and social workers

• Knowledge of medical terminology, laboratory/medical equipment, procedures and JCAHO accreditation

process

• Acquired time management skills from shared shift work.

Education and Professional Development

Bachelors in Biology, University of North Carolina at Charlotte, 2004

Related Course Work: Biology, Anatomy & Physiology, Chemistry, Statistics, Genetics and all coordinating labs

Other Training and Proficiencies:

• BSN medical Inc. UK / Tactile Systems (Flexi Touch) Clinical Study Coordinator 2010 –

Present

• Professional Selling Skills (PSS) Training

2010

• BSN medical Inc. Cost Savings (Procurement) Team 2009 –

Present

• BSN medical Inc. Management Bonus Plan Enrollment 2009 –

Present

• Billing and Documentation for Patients with Lymphedema – ACOLS Course

2009

• New Horizons Computer Learning Center – Excel 2003 Level 3

2008

• New Horizons Computer Learning Center – Excel 2003 Level 2

2008

• American Management Association; Managing Chaos 3-day Course

2008

• BSN medical Inc National Sales Meeting – Awarded Best Presenter

2007

• Customer Job Shadowing – “A Day in the Life”

2007

• American Management Association; Fundamentals of Marketing 3-day Course

2007

• Advanced Certification Course with world-renowned therapist

2007

• Competitive Ready-to-Wear Certification

2007

• Academy of Lymphatic Studies – 31 hr Lymphedema Management Seminar

2007

• Certification Courses for various measuring techniques – Certified Trained Fitter 2006

• Life Share of the Carolinas - Trained Requestor Course

2004

• Volunteer – Charlotte Rescue Mission, Alterra Clare Assisted Living, Crisis Assistance 1998

- 2002

• Cadaver Study – Bowman Gray Medical Center; Wake Forest

1998

References: Available Upon Request

Contact this candidate