EDUCATION

Northeastern University, Boston, MA May 2004

Bachelor of Science in Business Administration

Concentrations: Management and Marketing

Activities: Member Sigma Sigma Sigma, President 2003

CERTIFICATION

Convention Industry Council: Certified Meeting Professional January 2011

PROFESSIONAL EXPERIENCE

Westin Copley Place Hotel, Boston, MA

Senior Convention Services Manager, Convention Services Department

December 2010 - Present

. Responsible for the coordination of all conferences, citywide

conventions, and meetings booked through the Sales department

. Assist the meeting planners in menu planning, food and beverage

coordination, function room set-ups, guest room reservations, VIP

services and special concessions

. Managed guest room blocks with housing bureaus, client housing

departments and hotel reservations department

. Responsible for maximizing food, beverage and room rental revenue from

assigned groups

. Prepare and edit banquet event orders and group resumes to be

distributed to internal and external clients

. Effectively communicate to all hotel departments the information

necessary to successfully execute the group's needs while maintaining

internal/external relationships.

. Conduct hotel pre-convention and post-convention meetings with clients

and hotel staff

. Work with clients onsite ensuring guest satisfaction and details are in

agreement with the client's requirements

Westin Boston Waterfront Hotel, Boston, MA

Senior Convention Services Manager, Convention Services Department

November 2009 - December 2010

. Responsible for the coordination of all conferences, citywide

conventions, meetings and group activities booked through the Sales

department

. Work directly with meeting planners on the details of programs with

meeting space, guest room reservations, food and beverage and special

concessions

. Managed guest room blocks with housing bureaus, client housing

departments and hotel reservations department

. Responsible for maximizing food, beverage and room rental revenue from

assigned groups

. Prepare and edit banquet event orders and group resumes to be

distributed to internal and external clients

. Effectively communicate to all hotel departments the information

necessary to successfully execute the group's needs while maintaining

internal/external relationships.

. Conduct hotel pre-convention and post-convention meetings with clients

and hotel staff

. Oversee the Meeting Planning Survey Index (MPSI) hotel committee.

Responsible for reviewing meeting planner satisfaction scores and

feedback from clients. Implement new methods on improving the hotel's

overall scores and service.

. Supervise and train department coordinator in various department

functions and daily tasks

Convention Services Manager, Convention Services Department

May 2006 - November 2009

. Coordinated and executed group functions with meeting space and guest

rooms.

. Managed incoming client programs with meeting space, guest room

reservations, food and beverage and special concessions.

. Responsible for maximizing food, beverage and room rental revenue from

assigned groups.

. Prepare and edit banquet event orders and group resumes to be

distributed to internal and external clients.

. Effectively communicate to all hotel departments the information

necessary to successfully execute the group's needs while maintaining

internal/external relationships.

Catering Coordinator, Catering and Convention Services Department

November 2005 - May 2006

. Assisted the Director of Catering & Convention Services, Assistant

Director of Catering & Convention Services and Convention Services

Manager with contractual agreements pertaining to meeting space and

food and beverage.

. Merged and edited contracts for client meetings and functions

. Assisted in creating and editing Banquet Event Orders for client

events.

. Prepared sales and catering collateral for clients during site visits

. Performed daily administrative duties including directing sales leads to

the proper manager, processing expense reports and maintaining schedules

in terms of appointments and meetings.

Wyndham Boston Hotel, Boston, MA

Catering Coordinator, Sales and Catering Department

July 2004 - November 2005

. Supported the Director of Catering and Catering Manager in scheduling

and preparing client functions

. Assisted in ensuring the administration, processing and finalization

of each catering detail were completed efficiently

. Merged contracts and created Banquet Event Order forms for internal

and external meetings

. Responsible for updating and formatting Banquet Menus and Catering

Contracts

. Managed the Sales and Catering reception area by greeting clients,

directing phone calls to the proper manager, and distributing company

mail

Guest Services Agent, Rooms Department April 2004 - July 2004

. Demonstrated communication skills by greeting guests upon arrival and

departure.

. Efficiently completed the check-in and check-out process with hotel

guests and assisted with specific requests.

. Assisted guests by providing directions on set destinations and

recommendations on various Boston sites

. Maintained guest profile and preferences to provide quality customer

service.

COMPUTER SKILLS

. Proficient in Microsoft Office Professional and Newmarket Delphi -

Multi-Property Edition

. Knowledgeable in Fidelio and Galaxy Reservation System

ORGANIZATIONS

Member: Meeting Professionals International - New England Chapter

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