Manager Sales
Resume:
EDUCATION
Northeastern University, Boston, MA May 2004
Bachelor of Science in Business Administration
Concentrations: Management and Marketing
Activities: Member Sigma Sigma Sigma, President 2003
CERTIFICATION
Convention Industry Council: Certified Meeting Professional January 2011
PROFESSIONAL EXPERIENCE
Westin Copley Place Hotel, Boston, MA
Senior Convention Services Manager, Convention Services Department
December 2010 - Present
. Responsible for the coordination of all conferences, citywide
conventions, and meetings booked through the Sales department
. Assist the meeting planners in menu planning, food and beverage
coordination, function room set-ups, guest room reservations, VIP
services and special concessions
. Managed guest room blocks with housing bureaus, client housing
departments and hotel reservations department
. Responsible for maximizing food, beverage and room rental revenue from
assigned groups
. Prepare and edit banquet event orders and group resumes to be
distributed to internal and external clients
. Effectively communicate to all hotel departments the information
necessary to successfully execute the group's needs while maintaining
internal/external relationships.
. Conduct hotel pre-convention and post-convention meetings with clients
and hotel staff
. Work with clients onsite ensuring guest satisfaction and details are in
agreement with the client's requirements
Westin Boston Waterfront Hotel, Boston, MA
Senior Convention Services Manager, Convention Services Department
November 2009 - December 2010
. Responsible for the coordination of all conferences, citywide
conventions, meetings and group activities booked through the Sales
department
. Work directly with meeting planners on the details of programs with
meeting space, guest room reservations, food and beverage and special
concessions
. Managed guest room blocks with housing bureaus, client housing
departments and hotel reservations department
. Responsible for maximizing food, beverage and room rental revenue from
assigned groups
. Prepare and edit banquet event orders and group resumes to be
distributed to internal and external clients
. Effectively communicate to all hotel departments the information
necessary to successfully execute the group's needs while maintaining
internal/external relationships.
. Conduct hotel pre-convention and post-convention meetings with clients
and hotel staff
. Oversee the Meeting Planning Survey Index (MPSI) hotel committee.
Responsible for reviewing meeting planner satisfaction scores and
feedback from clients. Implement new methods on improving the hotel's
overall scores and service.
. Supervise and train department coordinator in various department
functions and daily tasks
Convention Services Manager, Convention Services Department
May 2006 - November 2009
. Coordinated and executed group functions with meeting space and guest
rooms.
. Managed incoming client programs with meeting space, guest room
reservations, food and beverage and special concessions.
. Responsible for maximizing food, beverage and room rental revenue from
assigned groups.
. Prepare and edit banquet event orders and group resumes to be
distributed to internal and external clients.
. Effectively communicate to all hotel departments the information
necessary to successfully execute the group's needs while maintaining
internal/external relationships.
Catering Coordinator, Catering and Convention Services Department
November 2005 - May 2006
. Assisted the Director of Catering & Convention Services, Assistant
Director of Catering & Convention Services and Convention Services
Manager with contractual agreements pertaining to meeting space and
food and beverage.
. Merged and edited contracts for client meetings and functions
. Assisted in creating and editing Banquet Event Orders for client
events.
. Prepared sales and catering collateral for clients during site visits
. Performed daily administrative duties including directing sales leads to
the proper manager, processing expense reports and maintaining schedules
in terms of appointments and meetings.
Wyndham Boston Hotel, Boston, MA
Catering Coordinator, Sales and Catering Department
July 2004 - November 2005
. Supported the Director of Catering and Catering Manager in scheduling
and preparing client functions
. Assisted in ensuring the administration, processing and finalization
of each catering detail were completed efficiently
. Merged contracts and created Banquet Event Order forms for internal
and external meetings
. Responsible for updating and formatting Banquet Menus and Catering
Contracts
. Managed the Sales and Catering reception area by greeting clients,
directing phone calls to the proper manager, and distributing company
Guest Services Agent, Rooms Department April 2004 - July 2004
. Demonstrated communication skills by greeting guests upon arrival and
departure.
. Efficiently completed the check-in and check-out process with hotel
guests and assisted with specific requests.
. Assisted guests by providing directions on set destinations and
recommendations on various Boston sites
. Maintained guest profile and preferences to provide quality customer
service.
COMPUTER SKILLS
. Proficient in Microsoft Office Professional and Newmarket Delphi -
Multi-Property Edition
. Knowledgeable in Fidelio and Galaxy Reservation System
ORGANIZATIONS
Member: Meeting Professionals International - New England Chapter
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