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Customer Service Real Estate

Location:
San Marcos, CA, 92079
Posted:
February 21, 2011

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Resume:

Angela Cerda

P.O. Box ****

San Marcos, CA *****

951-***-****

abho5n@r.postjobfree.com

Objective

To find a position where my skills and experience make a positive

contribution to the goals and objectives of the company and the team I am

working with.

Education

-Associates in Arts, Palomar College, Paralegal Studies, May 1990

-Currently enrolled in online Real Estate Salesperson License courses at

Allied Schools to obtain my Real Estate License in 2011.

Skills Summary

. 25 years excellent Customer Service experience

. 17 years effective Supervisory experience

. 13 years professional, efficient Executive Administrative Assistant

experience

. 13 years successful Finance experience

. 5 years efficient retail experience

. Self-motivated, high energy, multi-tasker

. Problem solver, team player, detail oriented

. Excellent communicator, written and oral

Experience relevant to this position

Palomar College January 2000-May 2007

Fiscal Administrator

Finance Manager and Excutive Assistant to Director. Successfully

established and managed the Fiscal Services Department with a budget of $20

million in support of 2 large technology grants. A/P, A/R, all purchasing,

all payroll, reconcile accounts, prepare state mandated reports. Hire,

train, and supervise staff. Set and achieve goals and objectives for

department. Prepare complex budgets and annual reports. Perform internal

audits; participate in outside audits. Reconcile accounts and company

credit card statements for payment. Perform cost analysis. Assist Director

in Executive Assistant capacity. Independently prepared the grant budgets

for the two projects we were awarded. The budgets were weighted heavily in

the decision of who to award. Assist in start up and build out of a multi

million dollar, state of the art Broadcast Operation Center. Handle all

details involved with start up including leasing of office space, procuring

furnishings, utilities, computer set ups, electrical work, etc. Key player

in the build out of a multi million dollar state of the art Network

Operations Center. Coordinate travel and large conferences for project. Act

as financial advisor to management team. Travel for conferences and

training as necessary. Provide excellent customer service to outside

affiliates and maintain good relations with internal staff. Very fast paced

environment.

Palomar College 03/1989 - 03/1994

Secretary IV/Executive Assistant to Governing Board

High level executive support for the Educational Television department and

Office of the

President, including the College's Governing Board. Answer busy phones,

greet and screen guests. Extensive complicated travel arrangements.

Extensive public contact, resolves student issues, register and assist

students. Take minutes for executive meetings. Prepare minutes and agendas

for campus wide distribution for Governing Board meetings. Coordinate

Governing Board meetings. Assist Director and President as needed.

Reconcile and maintain budget. Keep President's calendar and coordinate

travel and meetings on his behalf. Prepare a variety of letters, documents,

and reports. Attend confidential executive meetings to record minutes.

Organize events, large and small, including catering. Maintain budget.

Provide excellent customer service to many different clients, students,

organizations, and executives the President was affiliated with. Very fast

paced, busy office with frequent interruptions.

Other Positions Held

Lifebushido-Better Agent Business Nov 2010-Current

Real Estate Assistant

Provide virtual real estate assistance to realtors and customer service to

customers in all phases of real estate transactions. Currently working in

the closing, calling, and client services areas.

Fritzy's Pet Care Pros Dec 2010-Current

Customer Service Representative

Exceptional customer service, answer heavy phones, book appointments in ACT

database ensuring extreme accuracy. Answer client inquires. Assist

supervisor on various projects. PT weekend job, telecommute Sundays.

Windy Hills Farm June 2007-Current

Owner/Professional Dog Breeder

Owner and operator of Windy Hills Farm, a very successful small farm and

dog breeding business. Raise, groom, train, show, and breed high pedigree

Border Collies and German Shepherds. Raise and breed llamas and goats. Grow

and sell fruit and vegetables. Marketing, advertising and sales. Provide

excellent customer service. Extensive public contact in person, on phone

and through email. Successful sales skills are critical to the success of

this business. We have a high volume of sales for a small business. Keep

accounting and tax records. Maintain website and many ads on internet

selling sites. Process payments through Paypal, cash, and check. We have

an outstanding reputation and our dogs are sought after nationwide, as well

as internationally. www.windyhillsfarmca.com

2007-2010

Home school Teacher

Home school 2 children

Daycare/Home Typing self employed 04/1997 - 04/2000;

1985-1989 Supervisor, Retail Sales Associate, Head Cashier, Merchandising

Associate

Computer Proficiency

Word, Excel, Outlook, PowerPoint, Peoplesoft, email, internet, Filemaker,

Act database



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