Customer Service Technician
Resume:
Jeff Dyer
***** **** **** ****** ****** # ****
Dallas, Texas 75248
*****@*******.***
Objective
To obtain a position in the data entry, call center or computer industry
for opportunities of advancement.
Education
May 1998
Irving High School High School
Diploma
Work Experience
August 2009 - March 2011 AT&T
Tier 2 Technical Support
Internet / U verse / VoIP Company
. Managing inbound field technician support calls.
. Data entry from customer and field technician support calls and
instant chat.
. Resolution of repeat customer technical issues and dissatisfaction.
2009 - April 15, 2009
TeleMedium
Customer Service Representative
Herbal Supplement Company
. Managing inbound customer support calls.
. Data entry from customer support calls.
. Resolution of customer dissatisfaction.
2006 - 2008 Havenkey
Productions Assistant Manager
Musical and Stage Production
. Creation and maintenance of professional business website.
. Public relations with clients.
. Management of contracted performers.
2005 Apogee
Computer Technician
I.T. support - U.T. Austin
. Set up and configuration of student internet over internal LAN.
. Data entry and tracking of issues and resolutions.
. Inbound technical support
2000 - 2004 Internet America
Computer Technician
Internet Technician Center
. Configuration of internet connectivity for DSL, dial - up and ISDN
connections under various platforms.
. Creation of personalized service packages for optimal customer
satisfaction.
. Promotion to Tier 3 Advanced Products Group; support and resolution
for inbound customer connectivity issues involving the ILEC, phone
carrier and internet.
. Created, maintained and supported customer websites.
. Creation of frame support websites for optimal company productivity
and I.T. support.
1998 - 1999 Stream
International Computer Technician
Outsourcing
Technical Call Center
. Inbound technical support for multiple platforms with high yield
resolution.
. Microsoft network client software support.
. Lotus notes data entry and tracking.
Skills
. Typing: 50 W.P.M.
. Experience with Microsoft Windows, Word, Excel, PowerPoint, and Lotus.
. Proficient with the use of the Internet for multiple purposes;
including research and web design, utilizing HTML, java, and applets.
. Proficient in multiple platforms of computer hardware configuration
and instillation.
. High yield irate customer resolution.
. Experience with organizing and training for stage activities.
References
Professional reference: Wayne E. Johnson: Operations Manager,
Consumer Centers Sales & Service
AT&T / SBC Internet Services, Inc. Email:
******@******.***.***
2270 Lakeside Blvd. 6th Floor, Richardson, TX. 75082
Work: 972 - 405 - 6008 & / or 972 - 664 - 9761 Cell:
972 - 571 - 7565
Professional reference: David Morgan: CTO of TeleMedium
Cell: 936 - 203 - 3307
1845 Summit Drive # 400, Plano, Texas 75074 Work: 214 -
556 - 4049
Business reference: Apogee Telecom: Work: 877-***-****
Email: ****@*********.*** 715 W
23rd St, Ste M, Austin, Texas 78705
Business reference: Internet America: Work: 800-***-****
Email: ****@*******.*** P.O.
Box 690753, Houston, Texas 77269-0753
Business reference: Stream International: Work:
972 - 389 - 3500 1235 W Trinity Mills
Road, Carrollton, Texas 75006
Personal reference: Blake Hawkins: CBH Consultant. Cell:
817 - 480 - 6911 2732 Merida, Fort Worth,
TX 76109 Email: *************@*******.***
Personal reference: Irish Dyer: Science Teacher
Cell: 214 - 724 - 4388 15905 Bent Tree
Forest Cir. #2010, Dallas, TX 75248 Email: **********@*****.***
Personal reference: Jason Steele: Computer technician Cell:
972 - 978 - 8696 5555 Spring Valley Road # 1082,
Dallas, Texas 75240 Email: *****************@*****.***
Personal reference: Aymie Cooper: Customer support rep.
Cell: 469 - 231 - 8333 1812 Canvasback
Drive, Aubrey, Texas 76227 Email: *********@*****.***
Contact this candidate