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Customer Service Manager

Yonkers, New York, 10701, United States
March 27, 2011

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Shirley Henriquez

*** *** ****** *** ***., Yonkers, NY 10701

Home 914-***-**** Cell 914-***-****




To obtain a challenging position with an established organization where I

can utilize my skills and knowledge to achieve company goals and provide

opportunity for career growth.


Betty Owens Secretarial 04/91-


New York, NY

Major: Word processing Specialist

Professional Skills:

. Word

. Excel

. Powerstepp

. Customer Relations

. Problem Resolution

. Administrative Skills

. Employee Supervision

. Analyze Data

. Accounting Principles

. Fluent in English and Spanish

Summary of Qualifications

. Possess great communication and leadership skills

. Detail oriented, quick learner and punctual

. Excellent organizational and time management skills

. Self-motivated, professional communicator, hard worker, ability to

multi task, team player.

Notary Public 03.09

New York, NY

Life Licensed Agent 2007

New York, NY


Xpress Multiservice, New York, NY

Assistant Manager

12.08- present

. Typed letters and documents

. Made copies and sent faxes

. Processed wire money transfers

. Answered telephones

. Taxi Insurance

. Customer Service

Group Health Incorporated, New York, NY

Eligibility Examiner 06.08-09.08

. Screened Applications for CHP/Medicaid/FHP eligibility

. Prepared applications to be submitted to Human Resources


. Trained on SKIDS System and Health Provider Network(HPN)

. Trained on Amisys system

. Customer Service

Community Choice Health Plan, Yonkers, NY

Enrollment Auditor/Supervisor 10.06-


. Responsible for clearly understanding New York State Facilitated

Enrollment Guidelines

. Promptly reviewed and quality checked all enrollment applications and

confidential documents to determine program eligibility in accordance

with New York State Guidelines

. Created weekly reports

. Assisted Spanish speaking members with their inquiries regarding their


. Oversee the department

. Assisted as back-up for my Director in her absence

. Other tasks/activities as assigned

. Customer Service

Community Choice Health Plan, Yonkers, NY

Accounts and Receivables 12.05-10.06


Community Choice Health Plan, Yonkers, NY

Enrollment Specialist 02.05-


. Prepared an excel file with specific member's information to be

uploaded into the Kids System

. On the queue helping members with their inquiries

. Helped with filing when necessary and assisted with other projects

upon request

. Screened application CHP eligibility

Community Choice Health Plan, Yonkers, NY

Data entry clerk 02.04-02.05

. Data entered on an excel file specific member's information to be

submitted into the Kids System via HPN

. Documented information that was data entered into the membership

database system utilizing different hold codes

Community Choice Health Plan, Yonkers, NY

File clerk 10.03-02.04

. Maintained files organized

. Returned mail

. Shredded documents that contained member's demographic information

. Made copies and assisted with other tasks upon request

Business Communication, New York, NY

Assistant Manager 01.01-


. Processed accounts payable and receivable

. Customer Service

. Processed wire money transfers

. Answered telephones and set up appointments with clients to review


. Ordered business supplies, typed letters and documents

. Served as Interpreter, translated letters for clients

Law Office of David Darvish, Bronx, NY

Legal Assistant 11.99-01.01

. Liaison between Lawyers and Insurance companies

. Processed No-Fault Insurance claims within deadlines

. Mailed No-Fault and Medical authorizations forms to clients

. Set up appointments with insurance companies and clients.

. Served as Interpreter

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