Human Resources Manager

SUSAN Y. HAYES

** ********** **** *: 252-***-****

Weldon, NC 27890 ********@**********.*** M: 910-***-****

HUMAN RESOURCES EXECUTIVE

BENEFITS ADMINISTRATION & EMPLOYEE RELATIONS

Highly skilled and results driven Executive with 20+ years’ experience creating winning human resources initiatives

in healthcare environments. Proven success developing and implementing HR policies and procedures, reducing costs

by aligning HR strategies with business objectives, and partnering with senior management to promote employee and

company growth. Expertise selecting, restructuring, and administering benefit programs, resolving employee relations

issues, creating HRIS systems, and managing recruitment. Outstanding problem solving skills with strong program

development abilities. Respected leader and mentor, and valued contributor to executive management teams.

Benefits Administration • Employee Relations • Compensation • HRIS • Recruiting • Employment Law

Retirement Plans • Regulatory Compliance • Change Management • Training • Leadership & Teambuilding

Joint Commission for the Accreditation of Health Organizations (JCAHO) • Department of Facility Services

PROFESSIONAL EXPERIENCE

HAYES CONSULTING 2007

HALIFAX REGIONAL MEDICAL CENTER, Roanoke Rapids, NC 2007–2010

Human Resources Manager (2008–2010)

Consultant (2007–2008)

Hired to improve ineffective human resources department for acute care medical center and physician’s offices with

1,000 employees and annual net revenue of $70M. Oversaw $357K+ budget including benefits, and HR functions

including employee relations, benefits, compensation, HRIS, and recruitment. Administered policies and procedures

in accordance with local, state, and federal regulations ensuring accurate documentation and reporting. Counseled

managers and employees on employee relation issues, implemented disciplinary action, and performed terminations.

Evaluated and administered benefit and compensation programs, managed recruiting activities, and maintained HRIS

systems.

• Achieved aggregated decrease in excess of $30K in overall costs by reassigning self insured health plan.

• Reassigned administration of frozen retirement plan resulting in excess of $80K savings in administration

costs.

• Changed Workers Compensation carrier resulting in excess of $60K savings per year.

• Restructured outdated compensation plan to meet market rates providing internal and external equity.

• Successfully implemented Paid Time Off (PTO) plan.

• Recognized for improving overall effectiveness and efficiency of HR department

DUPLIN GENERAL HOSPITAL, Kenansville, NC 1998–2007

Vice President of Human Resources (2000–2007)

Managed human resources operations for acute care hospital and physician offices with 400 employees and $50M in

annual revenue. Administered benefit programs, monitored compensation structure ensuring competitive pay scales,

and partnered with managers to resolve complex employee relations issues. Managed recruiting initiatives, hired new

staff, and coordinated employee recognition events. Oversaw Latino HealthCare Access Department, Volunteer

Program, Chaplaincy Program, Education Department, and Occupational Health, and Workers Compensation.

Restructured self insured Health plan providing aggregate decrease of $20K in costs over two years.

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Saved ~$14K per year by effectively restructuring long term disability plan (LTD).

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Analyzed and reformed life plans saving $4K to $6K per year.

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Serve as Interim Executive Director of Hospital Foundation improving community exposure and outreach

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resulting in increased donations.

Susan Y. Hayes Page 2

(Duplin General Hospital, continued)

Director of Human Resources (1998–2000)

Hired to update, develop, and restructure human resources department. Created and administered policies and

procedures ensuring compliance with all regulatory requirements. Managed benefits and compensation

administration, employee relations, and recruiting.

Promoted to Vice President of Human Resources.

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Created and implemented policy and procedure manual and employee handbooks.

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Implemented Vision, Dental, and supplemental retirement plan options and direct deposit program.

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NASH HEALTHCARE SYSTEM, Rocky Mount, NC 1994–1998

Assistant Human Resources Manager

Collaborated in oversight of human resources functions for large health care system with 1,800 employees and $150M

in annual net revenue. Provided management counsel regarding employee relations issues and implemented conflict

resolution strategies to diffuse problems. Administered all benefit programs and compensation, recruited new

employees, and conducted management training.

Created and implemented HRIS system using Access and wrote instruction manual.

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Served as executive liaison during transition at purchase of Coastal Plains Counseling Center (in patient

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Psychiatric Hospital) and System

ADDITIONAL EXPERIENCE

My earlier experiences include being Director of Human Resources at a small hospital in Rocky Mount, Executive

Director of the Mental Health Association for Nash County, working with Pioneer Savings bank to implement the

HRIS system, write the monthly newsletter and handle employee relations and co owning a dry cleaning plant.

EDUCATION & CREDENTIALS

Masters in Public Health

UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL, Chapel Hill, NC

Bachelor of Arts in Psychology with Honors Distinction

NORTH CAROLINA WESLEYAN COLLEGE, Rocky Mount, NC

Industry Representative Board Member, North Carolina Health Occupations Student Association

District Director, North Carolina Healthcare Human Resource Association (NCHHRA), 1994–Present

Newsletter Editor, NCHHRA, 2002–2004

Seminar Instructor, Career Development, North Carolina Wesleyan College

Contributor to Joint Commission Advisor Newsletter for Human Resources Issues

COMMUNITY OUTREACH

Co Chair, Hannah’s House (Domestic Violence Shelter), Roanoke Rapids, NC

Workforce Development Team & Strategic Planning Committee, James Sprunt Community College

Duplin County Center for Leadership Development

Co Chair, Duplin County Job Ready Partnership Council

Board Chair and Counselor, My Sister’s House (Domestic Violence Shelter), Rocky Mount, NC

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