Customer Service Representative

Rockiesha Richardson **** E-I ** #H***v Garland Tx 75043 469-***-**** ********.*********@*****.*** email

PROFESSIONAL EFFICIENCIES Excellent written and verbal communication and customer service skills Superior mathematical aptitude Accurate numerical entry at 12,000 ksph and typing at 50 WPM Professional issue resolution in handling service and product related complaints Expert in cash handling and Point of Sale machine usage Physically able to stand and sit for extended periods of time Target centric and results oriented

PROFESSIONAL EXPERIENCE

WalMart SuperCenter,Garland Tx October2010-Present Customer Service Representative

Greeting customers with a smile and inquiring about their visit Performing Point of Sale transactions; ie. credit/debit cards and balancing Keeping work area cleaned up to prepare for more customers Wrap and bag purchases Update customers account information In depth knowledge of the product

Capital One Irving, TX June 2007-November 2009

Customer Service Representative

Daily display of excellent customer service and willingness to assist the customers with theirs need about their accounts

Greeting customers when they call Handle customers inquires complaints Keep callers confident Listen to and assist in problem resolution Update customers account information and Billing/Payment questions Any other service request

EDUCATION

Lakeview High School Garland, TX Graduate may 2009

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