Customer Service Data Entry

LUANA E. SANDIFER

*** ******* ****

San Antonio, Texas 78201

Mobile 210-***-****)

**********@****.**.***

OBJECTIVE: To acquire a full time position, where I can contribute my

clerical knowledge and customer service experience while contributing to

the company success.

QUALIFICATIONS SUMMARY

Experience in various clerical administrative roles. Customer

relation's, service and support. Excellent follow through with internal

departments and external customers. Communicate effectively handle all

office duties and equipment. Professional, efficient, accurate and

well organized.

EDUCATION

1979-1980 Trinity University, San Antonio, Texas

1978 Northern Arizona University, Flagstaff, Arizona

1973 Thomas Jefferson H.S. Graduate, San Antonio, Texas

EMPLOYMENT HISTORY

1/2010 - 10/2010 Image Management Specialist, IKON Office Solutions

. Office support in a busy paced workload environment.

. Maintained high patient confidentiality safeguarding and

protecting the patient's right to privacy in compliance with HIPAA

regulations.

. Electronic scanning and indexing of patient medical records.

. Teardown of patient medical records folders.

. Read and comprehend simple medical terminology.

. Disassembly, sort, produce ticket- scanned for data entry.

. Scan single or double-sided documents on a high-speed optical

scanner.

. Provide physical count of tabs and pages per folder.

. Provide visual (QC) quality control inspection of each page.

. Reassemble all pages into patient folder.

. Assist with any administrative duties as required.

4/2007-6/2008 Production Administration Specialist - Logistics,

Toyoda Gosei, Tier 1 supplier for TOYOTA

(TMMTX)

. Provide shipment consolidation, set up carrier pickup and

delivery.

. Find low cost alternatives to expedite shipments.

. Shipment follow up for supplier compliance.

. Shipment reporting and verification for accuracy.

. FIFO and Kanban inventory experience. Monitor receiving of

product, product labeling, data entry, shipment tracking.

. Responsible for updating NAFTA documentation for all suppliers.

. Monitoring components, paint and resin inventories to insure

availability of product for JIT manufacturing.

. Weekly, monthly and yearly inventory and input of components.

. All clerical and administrative duties as required.

12/2005-4/2007 Production Expeditor, Star Manufacturing LTD.

. Find leads for increasing business via phone, fax, email and U.S.

mail.

. Follow up on quotations, enter customer orders, close jobs,

identifying product, create bills of lading, contacting freight

carriers, order and data entry, coding and posting of invoices,

collections, invoicing, routing incoming phone calls, general

office duties and greeting customers.

. Assisted the production manager with all administrative paperwork.

. Maintain the production logs and all reporting.

. Greet walk in customers, answer and direct incoming calls.

. All clerical and administrative duties as needed.

6/2005-11/2005 Manufacturing Expeditor, Purchasing, Factory Air

Conditioning (New Ownership)

. Served as the first point of contact for internal and external

administrative operations.

. Multi-tasked in purchasing, sales, customer service, order entry,

inventory control, shipping, receiving, invoicing, billing,

defective warranty calls.

. Experience with inside sales, traveling warranty, customer

service and support.

. Retained all clerical and administrative functions from FAC

Corporation

5/1980-6/2005 VP Manufacturing Operations, Purchasing, Factory Air

Conditioning Corporation

. Processed, placed and expedited purchase orders for supplies,

equipment and services.

. Purchased production components according to (MRP).

. Dealt with vendors, customers, employees, accounts receivables,

collections, obtained quotations, negotiated price and delivery

for components.

. Coordinated production and shipping of finished goods.

. Prepared shipping orders, packing slips, acknowledgements and

invoices.

. Processed orders, performed credit card approvals, and handled

cash transaction .

. Handled correspondence, data entry and maintained files.

. Managed the inventory and customer/vendor datafiles.

. Updated, created, designed, mailed company brochures and catalog.

. Managed the Service Department and 8 employees for 3 consecutive

years.

10/1973-10/1976 Procurement Specialist, United States Marine Corps.

. Served as a purchasing specialist in the Marines.

. Responsible for the acquisition of supplies or services from

commercial sources to support all the units stationed on board

Base.

. Processed assigned purchase transactions from receipt of the

requisition through the recommendation for the making of an award

as appropriate.

. Arrange requisition-handling precedence upon receipt according to

priority and deadline delivery date, followed up and expedited

shipments as required.

. Had the authority to bind the government on purchases not

exceeding $500.00.

. Firm commitments were made on purchases not exceeding $10,000.00

based on competition.

Special Skills

. Experience in Microsoft Word, Excel, Aldus PageMaker, Adobe

Photoshop, Adobe Photo Deluxe, Adobe Illustrator, File Maker Pro.

. Email: Outlook, Entourage, Explorer, Navigator and Safari

. Proficient with Windows and McIntosh (Apple) operating systems.

. Windows XP and DBA manufacturing software and JD Edwards

manufacturing software.

. Office machine experience: Cannon Image Runner 1023if, Fujitsu fi

6770 Scanner, Refero2 software, Document Mall Upload Agent, Sony

RW CD Burner, multi-line telephone, cell phone, document

laminator, standard typewriter, fax machine, calculator, copier,

label maker, credit card processing and cash handling.

. Experience with UPS & FEDX shipping software.

. Bilingual in Spanish: speak, read, and write.

Contact this candidate