Human Resources Customer Service

Jennifer M. Eschenfelder, PHR

**** ****** ****, ****, ** 13041-9626

Home: 315-***-****

Cell: 315-***-****

E-mail: *******@*****.**.***

[pic]

OBJECTIVE: A motivated, results-focused Human Resources professional,

seeking an opportunity to utilize career experience,

skills, and education to contribute to employer objectives,

profitability, and success with a company offering

potential for challenge and growth.

EDUCATION:

2007 NYS Life, Accident & Health (LAH) Agent License

Bryant & Stratton College, Syracuse, NY

2003 Professional Human Resources Management Certificate

Professional Human Resources Certification, PHR

Le Moyne College, Syracuse, NY

2003 Bachelors of Science in Business Administration

Columbia College, Syracuse, NY

EMPLOYMENT:

02/2008-Present Human Resources Manager

TIME WARNER CABLE - Syracuse, NY

. Manage human resource function for client group of 500

employees spread over in nine locations with up to three

direct reports. Conducted departmental assessment of

resources and inefficiencies in order to complete

alignment of former Binghamton division with the main HR

office.

. Key Role in conducting an extensive internal HR audit

that resulted in a favorable corporate onsite audit and

OFCCP desk audit.

. Designated functional lead for maintaining and

overseeing positive employee relations / recordkeeping

within the organization and compliance with all local,

state and federal employment regulations.

. Consultant to all levels of management to ensure the

consistent and fair resolution of employee relations

issues. Provides advice, assistance, and direction to

all level of managements with regards to employment

decisions.

. Provide oversight and assistance in the preparation of

Affirmative Action Plans and FCC filing including

ongoing education to hiring managers on the company's

commitment to a diverse workforce and EEO/AA Goals.

. Direct the employee performance feedback process which

includes ensuring that tools, resources, procedures and

compensation programs associated with this process are

understood and administered accurately and consistently.

. Oversee to ensure that all policies and procedures are

communicated and consistently applied with the

organization including the company's benefit program and

leave administration.

. Analyzes wage and salary reports and data to determine

competitive compensation levels to ensure fair and

consistent administration of compensation programs

including development and implementation of new

programs.

. Lead HR team member for the development and

implementation of Human Resources projects and

initiatives.

11/2007-02/2008 Human Resources Generalist/Consultant

The Manufacturers Association of Central New York (MACNY)-

Syracuse, NY

. Provide human resources services to member companies

which included compensation and benefit surveys, salary

analysis, employment trend data, employee handbooks

audits, affirmative action plans, job descriptions and

employment policies and procedures. Responsible for

answering member company HR Hotline inquiries.

10/2006-11/2007 Human Resources Consultant

PAYCHEX, INC. - Syracuse, NY

. Counsel the management of more than 40 Upstate New York

client-companies, with 5 to 500 employees, on HR

policies and procedures, performance management,

recruitment, employee relations issues, discipline and

termination processes.

. Provide clients with ongoing legal HR compliance

guidance on constant regulations changes in federal and

state employment law, as well as trends in HR

legislation. Consult with clients about compliance

issues as they relate to Section 125, OSHA, health care

and retirement plans, as well as how other companies in

their industries (including medical, energy, engineering

and manufacturing) are addressing these issues.

. Guide clients through the problem-resolution process

regarding employee issues pertaining to leaves of

absence, workers' compensation and disability

accommodations.

. Deliver training presentations for both management and

employees, as well as recommend topics for the

development of training programs. Conduct employee

benefit enrollment meetings as needed, including annual

enrollment meetings.

. Create and develop strong business relationships through

on-site client visits to retain clients, ensure quality

service, and build additional revenue.

03/2005-10/2006 Assistant Human Resources Manager

SYRACUSE CHINA COMPANY, a manufacturing unit of Libbey Inc. -

Syracuse, NY

. Responsible for the external recruitment, selection, and

hiring of all bargaining unit and salaried employees for

this manufacturer with nearly 300 employees. Administer

job postings, transfers, and recruitment according to

the collective bargaining agreement and company policy.

. Interact with union officials and management staff in

regards to labor issues, job changes or placements,

union contract administration, conflict resolution,

disciplinary action, and company policy. Responsible

for first and second step grievance responses and member

of the management's negotiation team that resulted in a

reduced three year union contract.

. Oversee leave and benefits administration including

development of AAP/EEO and compliance with state/federal

regulations. Serve as benefits and policy liaison for

all union and professional/ office employees.

. Member of the company's Safety Committee and Lean/5S

Steering Committee.

03/2004-09/2004 Recruiter (Six-Month Contract Position)

TIME WARNER CABLE - Syracuse, NY

. Conducted full life cycle recruiting that resulted in

successfully meeting hiring goals for open requisitions

of IT/technicians, sales and customer service positions.

. Sourced potential job candidates locally and nationally

through a variety of diverse channels that included

college job fairs, newspapers, trade publications,

employee referrals, and Internet sourcing.

. Assisted with the review and updating of job

descriptions, including the analysis of internal

compensation and job grades. Updated the company's EEO

and AAP reporting. Developed training programs, such

as new employee orientation and behavioral interviewing

for managers.

06/1990-03/2004 G tz Dolls USA Inc, a manufacturing subsidiary of G tz

Puppenfabrik, of R dental, Germany - Baldwinsville, NY

Operations/Human Resources Director - 02/03-03/04

. Directed the facility's human resource function, which

includes hiring/termination of personnel to fit staffing

needs, maintaining company policies/procedures,

conducting performance appraisals, implementing

disciplinary action when appropriate, and overseeing all

employee training and development programs.

. Managed payroll, wage/salary programs, and all company

benefits, for both salaried and hourly employees.

Designed and implemented executive compensation and

sales incentive packages.

. Oversaw the facility's day-to-day business operations and

served as supervisor for all distribution warehouse,

sales/customer service, marketing, finance/accounting, and

credit/collection staff.

. Prepared, reconciled and interpreted monthly internal

financial statements and departmental budgets as a

direct report to the G tz Puppenfabrik board of

directors in Germany. Responsible for daily cash flow

reporting and implementing cost saving measures and

overhead reductions.

Human Resources Manager - 03/98-04/02

. Managed the overall provision of Human Resources

services, policies, and programs for the entire company.

Responsibilities included: recruiting and staffing for

'niche" industry related positions; organizational

planning and development; performance management and

improvement systems; organization development;

employment and compliance to regulatory concerns;

employee orientation, development, and training; policy

development and documentation; company employee

newsletter communication; and compensation and benefits

administration.

. Designed and implemented employee relations programs,

including substance-free workplace, employee service

awards, workers' compensation and safety training

programs.

04/02-02/03 Human Resources Manager

COSTELLO, COONEY & FEARON, LLP, Syracuse, NY

. Managed the human resources and payroll function for a

60-employee law firm.

. Coordinated all hiring and terminations, orientation

programs, administrative performance reviews and

disciplinary actions, and maintained the firm's HRIS

databases & website.

COMPUTER . Applicant Tracking Systems: Kenexa/Brass Ring, Monster

PROFICIENCY: . HRIS: Deltek, PeopleSoft & JD Edwards

. ADP/Paychex Payroll, KRONOS & Time America Time Keeping

Software

. MS Quicken & Encore Accounting Software

. MS Office (Word, Excel, Access, PowerPoint & Publisher),

WordPerfect 9.0 & Lotus

PROFESSIONAL

AFFILIATIONS: The Society for Human Resource Management (SHRM) 1998-

present

Contact this candidate