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Customer Service High School

Hayward, California, 94544, United States
March 27, 2011

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Janel Sneed

*** ****** **** #** *******, Ca *****

510-***-**** Cell



I am hardworking, outgoing and focused. I love to learn and I'm

always up for a new challenge. I will stay focused and contribute my

best work possible. I get along well with others but can also work just

as efficiently on my own. Can take instructions well and will not leave

a task incomplete. I am seeking a position where I can excel while

giving my best to my employer and using my skills to help advance in the




June 2010 High School diploma, San Leandro High School, San Leandro, CA

June 2010 Certificate in Graphics/Yearbook from Eden Area Regional

Occupational Program (ROP), Hayward, CA



. Managing money

. Excellent organizational skills

. Communication skills

. Able to handle stressful situations

. Proficient with MS Office, Internet and applicable software

. Familiar with Adobe Photoshop and QuarkXPress for publishing;

created pages for 288-page award-winning yearbook.

. Can operate fax machine, multi-line home system, copier and




Aug. 10-Present Front End Supervisor,

Ross Dress for Less, San Leandro, CA

Counted money, gave change, issue receipt and calculated

discounts. Maintain sufficient amount of change in cash

drawer. Balance cash drawer. Train new cashiers. Keeps

register area neat and stocked with necessary supplies.

Assist in other areas of store, such as clean-up, shelf-

stocking, or keeping merchandise displayed in an orderly

manner. Manage a team of sales associates and cashiers on

the company customer service policies. Responding to

customer inquiries, orders, complaints and may help with


Aug. 09-Aug. 10 Clerk, McKinley Elem., San Leandro, CA

Answered telephones, direct

calls and took messages. Copy, sorted, and filed records.

Type, format, record, proofread and edit documents/data.

Train others to use computer applications. Operate office

machines, such as photocopiers and scanners, voice mail

systems and personal computers. Deliver messages and ran

errands. Ordered materials, supplies, and organized them.

Troubleshoot problems that involve office equipment, such

as computer hardware and software.

June 10-June 10 Canvasser, Fund for the Public

Interest, Berkeley, CA

Talked to people about harm in the environment. Collected

signatures as well as donations and at the end of the day I

counted cash and completed logs for them.

Sept. 09-June 10 Volunteer as a Teacher Aide, McKinley Elem.,

San Leandro, CA

Responsible for performing teaching duties such as correcting papers,

assist in teacher activities and the organizing the

classroom. Also at times I entertained students by

reading stories and more.



Available upon request

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