Human Resources Customer Service

Laura JEANNELEE SYFRETT Ryan

*** ******* **** * . **** Haven, FL 32444 . 850-***-**** .

******@*****.***

SUMMARY OF QUALIFICATIONS

Highly motivated and results-oriented professional with exceptional

leadership and communication skills. Demonstrated ability to build and

maintain relationships internally and externally. Handles multiple tasks

concurrently. Excellent interpersonal and teamwork skills. Strong work

ethic. Works well under time and accuracy pressures. Resourceful.

PROFESSIONAL EXPERIENCE & INTERNSHIPS

EMPLOYEE RELATIONS & RETENTION COORDINATOR (May 2005 - current)

Bay Medical Center- Panama City, FL

. Responsible for overseeing the employee relations, recruiting, and

retention function for 2000+ employees

. Supervises Employee Relations, Retention, and Recruiting staff

. Counsels managers and employees regarding corrective action and grievance

procedures

. Conducts exit interviews and retention interviews

. Responsible for orientation process

. Responsible for Human Resources compliance with Joint Commission

. Oversight of probationary and annual evaluations

. Audits organization to identify employee relations issues and recommends

appropriate action

. Provides assistance in functional areas, including, but not limited to

recruitment and employment, personnel records, benefits, compensation,

and special projects.

. Conducts Human Resources training and development throughout the

organization; developed Employee Relations Training Council

. Oversees succession planning and career counseling programs, as well as

the Management Mentoring Program

. Participates in the selection of employees and in performance appraisals

. Ensures organizational I-9 compliance

. Assists with unemployment claims

. Responsible for Bay Rewards recognition program launch

. Connectors Coordinator

. Recruiting and Retention Coordinator

. On-Boarding Review Committee Member

. Service Excellence Committee Member

Human Resources Manager (March 2002-May 2005); promoted from HR Generalist

August 2003

Marriott Vacation Club International- Legend's Edge at Bay Point- Panama

City Beach, FL

. Responsible for overseeing the site Human Resources function for 80+

associates

. Supervised HR Generalist, effective October 2004

. Won approval and secured funding to add an additional member to the HR

department

. Created new site recruiting and employee incentive programs, including

Employee Referral Program

. Processed payroll, as well as new hire paperwork

. Maintained affirmative action binder; developed recruiting outreach

program to enhance affirmative action efforts

. Conducted screening interviews and evaluated applicant qualifications

. Developed and conducted new hire orientation, as well as orientation

refresher classes

. Designed and implemented training programs for 15+ managers and

supervisors

. Enhanced new associate screening process by including drug testing

PROFESSIONAL EXPERIENCE & INTERNSHIPS (CONTINUED)

. Responsible for legal compliance and employee relations, including but

not limited to interpreting MVCI policies and benefits and rolling out

corresponding amendments or new procedures

. Improved retention by conducting wage surveys; raised starting wage for

non-management associates

. Coordinated special events and associate awards ceremonies

. Created Employee Suggestion Box initiative

. Designed and conducted on-site training programs

. Developed first-ever health and benefits fair

. Led implementation of new Kronos payroll system

. Began HR Benefit of the Month program, as well as HR Activity of the

Month

. Launched and implemented Individual Development Plan Progress Interview

program, resulting in greater communication among managers and associates

. Designed and implemented associate cross-training and "Manager for a Day"

programs

. Represented MVCI by presenting the new interviewing audition process at

Foundations of Leadership

. Creating mentoring relationship between Legends Edge and local elementary

schools

. Interfaced with all levels of management, both on-site and at

headquarters

. Manager on Duty responsibilities

HUMAN RESOURCES SPECIALIST (April 2001-February 2002)

Sears, Roebuck, and Company- Tallahassee, FL

. Supervised the human resources staff and human resources function for

200+ associates

. Selected employees, to include recruiting, interviewing, and placement

. Processed payroll

. Conducted investigations

. Created and conducted training classes

. Implemented "first ever" store compliance policies

. Maintained affirmative action reports

MANAGEMENT TRAINEE (October 2000-April 2001)

Wells Fargo Financial- Jacksonville, FL

. Collected Accounts

. Promoted/sold new services

. Credit investigations

. Conducted loan interviewing, loan analysis, and financial analysis

. Assisted with employment recruiting

HUMAN RESOURCES INTERNSHIP (May 2000-July 2000)

Shands Hospital at University of Florida- Gainesville, FL

. Assisted with application/resume assessments and interviewing

. Wrote stories for Shands' newsletter, Connections

. Participated in Diversity Ambassador program and assisted with diversity

initiatives

. Performed reference checks, pre-employment screenings, affirmative action

coding, and rejection notices

. Researched retention strategies, diversity initiatives, exit interviews

(in house versus outsourcing), and affirmative action data

. Completed diversity training, continuous quality improvement training,

sexual harassment training, and job description training

PROFESSIONAL EXPERIENCE & INTERNSHIPS (CONTINUED)

PAGE THREE

. Participated in United Way campaign and fundraising efforts

. Updated the Human Resources Development web page

. Assisted with orientation, orientation materials, and orientation

evaluations

. Conducted research to determine the current employment status of previous

personnel

PUBLIC RELATIONS INTERNSHIP (May 1998-August 1998)

Tallahassee Museum of History and Natural Science - Tallahassee, FL

. Generated press releases and assembled press kits

. Researched history of museum for special events

. Created informational handouts on museum displays/history for visitors

. Prepared newsletters for mail-out to members

RECEPTIONIST (June 1993-June 1995)

University of Florida Poultry Evaluation and Research Extension- Chipley,

FL

. Customer service

. Word processing and computation of data for research studies

. Maintaining inventory and customer financial records

AWARDS AND HONORS

. Wells Fargo District Employee of the Month

. First MVCI site-HR to be Gallup Strengths Coach certified

. Marriott HR Skills course high-scorer

. Legends Edge FISH Awards Recipient (F,I,S, and H)

. GOVETS Awards Recipient (Expense Efficiency and Self-Development)

. Legends Edge Sales and Marketing Associate of the Quarter

. Legends Edge Operations Associate of the Quarter

. Winner of MVCI's "Name the Newsletter" Competition

. MVCI 2003 HR Circle of Stars Award Winner- Accomplishments and

Achievements in Customer Service

. MVCI Children's Miracle Network team member; Legends Edge team recognized

for highest contributions in district

PUBLICATIONS

. "What's Expected of Me on the Job, and When Have I Exceeded?"

CONNECTIONS, August 2000, Volume 4, Number 12

. Contributor to "HR Connection" column in BAYVIEW, 2006

COMMUNITY INVOLVEMENT

PAGE FOUR

. Children's Miracle Network

. MVCI Spirit to Serve Committee

. Bay Medical Center 2006 United Way Chair

. Bay Medical Center 2006 Corporate Services American Heart Association

Chair

. Bay Medical Center 2007 Employee Foundation Committee

EDUCATION / CERTIFICATIONS

. MBA, Human Resources Management Emphasis, (Magna Cum Laude), May 2000-

Troy State University

. BS, Public Relations, (Cum Laude), August 1998- FLORIDA STATE UNIVERSITY

. BS, Marketing, (Cum Laude), August 1998- FLORIDA STATE UNIVERSITY

. AA, (Cum Laude), May 1995- CHIPOLA JUNIOR COLLEGE

. PHR Certification, December 2007

. Six Sigma Green Belt

. Birkman Consultant

. Gallup Strengths Coach

. Leadership Bay graduate 2007-2008

TECHNICAL / SPECIAL SKILLS

. Peoplesoft HRMS, Word, PowerPoint, Excel

. Conversational Spanish, GULF COAST COMMUNITY COLLEGE

. Familiarity with employment laws, including FLSA, OSHA, EEO, and ADA

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