Customer Service Administrative Assistant

Melanie-Dawn Fisher

**** * *********** ***, *-*04, Denver, CO 80247

203-***-**** / ******************@*******.***

SUMMARY: Diversified administrative, customer service, inside sales and

financial experience with strong Executive Assistant / Event Planning /

Project Coordinator interests.

COMPUTER SKILLS: Internet Navigation with ease; Strong Microsoft Office

skills (Excel, Power Point, Outlook, etc).

EXPERIENCE:

8/2007 - 2/2011 Executive Assistant to Chief Technology Officer and

Vice President of Research & Development,

454 Life Sciences/Roche, Branford, CT

Accountable To: CTO/VP of R&D and Vice President of Engineering

Job Duties: Liaison between department executives to maintain

flow in the team environment. Review CTO's emails,

organize/maintain calendar, meet and greet international

clients/guests, develop relationships, organize parties

etc. Scheduled interviews to fill 35+ open positions in

the R&D department. Create travel arrangements world wide

for multiple teammates on a daily basis. As well as

other duties as assigned.

2006-2007 Temporary Assignment through Reitman Personnel

@ Neurogen Corp, Branford, CT

Accountable To: Executive Vice President, Head of R&D as well as

Project Coordinator

Job Duties: Continuous follow up with Executive Board to be sure that

the Research and Development teams were on track with all

goals. Assisted The Director of Scientific Management in

various meetings. Responsible for all travel arrangements,

event planning, expense reports, and other administrative

duties as assigned. Company went out of business.

2001-2005 Yale University, Magnetic Resonance Research Center

Financial Assistant IV / Administrative Assistant (D)

Accountable To: Directors of the MRRC

Job Duties: Provided financial/administrative support and oversight of

front-line financial staff to the Business Office in the MR

Center. Responsible for travel arrangements for 30+ staff

members, event planning, PowerPoint presentations, as well

as other administrative duties as assigned.

1999-2001 Orange Research, Inc., Milford, CT

Customer Service/Sales/Shipping Coordinator

Accountable To: Director of Sales & Marketing

Job Duties: Customer Service/Territory: West Coast &International.

Established/maintained customer/distributor relationships,

trained new sales & customer service staff, attended

meetings with management on how to integrate internal

departments.

1996-1999 NAVTEC, Inc., Guilford, CT

Administrative Assistant/Sales & Shipping Support

Accountable To: President, VP of Operations, Controller, & Sales Team

Job Duties: Customer service, created/maintained various databases,

coordinated all company functions/travel arrangements,

backup for shipping staff and other administrative duties

as assigned.

1993 - 1996 Department of Pediatric Nephrology at Yale, New Haven, CT

Administrative Assistant

Accountable To: Professor/Acting Chairman of Pediatrics/Program

Director of the Pediatric

House staff Program/Director, Section of Pediatric

Nephrology, & four faculty members of the Division of

Pediatric Nephrology (deceased 2006)

Job Duties: Transcribed clinic letters; prepared

grant/abstract/manuscript applications, assisted in

orientation of pediatric residency applicants, travel

arrangements, expense reports, created patient

appointments, corresponded with patients and their parents,

trained office personnel on computer programs as necessary,

and other administrative duties as assigned.

EDUCATION:

2009 New Horizons, Bloomfield, CT, Microsoft Excel, PowerPoint

and Outlook refresher classes

2002. Yale Training: WIP, VIP, SWAP, JSA, Corporate Express,

Eway, Accuship, Web Design Level 1, E-Travel, RIF, Web

Query, Web Requisition, etc.

2001. Primerica Financial Services University, CT State Life

Insurance License

1999. Emo Trans International, Shipping Training Course/Seminar

1994-1996 Yale University School of Medicine, Various Computer

Courses

1994 American Airlines Academy SABRE training

1992-1993 Quinsigamond Community College, Worcester, MA, Liberal

Arts, Dean's List

1990-1992 Hesser College, Manchester, NH, Travel & Tourism

SOCIAL:

2003 - 2011 Secretary, Connecticut Ski Council www.skiclub.com 20,000+

members strong

2004 Planned a destination wedding, Sunday River Ski Resort,

Maine

2001 - 2008 Worked with 300+ clients whom needed help understanding

their finances,

assisted with life insurance needs, retirement,

educational requirements as well

a final goal of becoming debt free

2001 - 2008 Secretary, Hamden Ski Club www.hamdenskiclub.com

800++ members strong

REFERENCES:

Available upon request

Contact this candidate