Customer Service Administrative Assistant

Profile

A motivated, team-oriented individual driven to excel in any business

endeavor. DIplomatic and tactful with professionals and non-professionals

in all levels. Adaptable personality with a knack for mastering

technology, accustomed to handling sensitive, confidential records while

maintaing the professional attitude required in a modern working

environment.

Experience

Royal caribbean cruises, miami, florida - 2009 - present

As a loyalty ambassador it was my responsibility to maintain an updated

record of our senior loyal clientele. Prepare databases for corporate

analysis, all while serving as an intermediate between cruisers and the

corporation. Carefully catalog the direct recommendations made by our

customers into a cohesive and clear record to further enhance the cruising

experience of our patrons.

right hire staffing, miami, florida 2010 - 2010

As an administrative assistant my duties consisted of processing the

paperwork of our clients and placing them in the appropriate positions

suitable to their personality and work experience. Managing appointments,

preparing detailed reports, conducting background screening as required by

the Social Security Administration. Payroll and general office duties.

iguana ranas mexican grill, miami, florida 2006 - present

As a manager it was my duty to handle all aspects of book-keeping from

payroll to vendors. Maintain an updated accounting ledger of the daily

operation's profit and loss. Coordinate events and handle reservations

while personally overseeing the flow of customers and handling the special

needs of our loyal customer base. Create and plan marketing concepts to

further increase revenue and establish the room for corporate growth needed

to create a corporate chain.

earthbound trading company, miami, florida 2004 - 2005

Customer service representative with floor experience handling daily

sales, preparing night deposits,and overseeing the workflow of the store.

Education

miami dade community college, miami, florida - inprogress

Skills

Bi-lingual in English and Spanish, attention to detail with a meticulous

dedication in achieving goals and deadlines. Fantastic interpersonal

skills with knowledge of MS Word, Excel, Power Point, Windows and excellent

typing skills.

Referrals

References will be furnished upon request.

Contact this candidate