Customer Service Human Resources
Resume:
Donnette Carmack
Houston, TX 77094
*******@*****.***
OBJECTIVE
To secure employment with a stable company in a position that allows me to utilize my range of skills and experience
while learning and growing into advancement opportunities. My desired annual salary range would be $38k - $40k.
SUMMARY
Acknowledged as a highly motivated self starter with over 20 years experience in a/p, a/r, general bookkeeping and office
management functions; Excels in customer service with proven ability to effectively perform diversified administrative
duties; Successful at completing complex vendor/customer account reconciliations while utilizing exceptional
organizational and problem solving skills; Planning & organizing meetings and events including festivals; Facilities
management; Detailed oriented; Experienced in domestic and international travel; able to manage multiple projects
simultaneously and meet deadlines under pressure; Proven competencies in software, especially Microsoft Office
applications including, Excel, Word, PowerPoint, Publisher and Outlook; Excellent word processing and data entry –
65wpm, over 13,000 kpm respectively; Experienced with QuickBooks, ChamberMaster, SAP, RailTrac and various on line
insurance quoting software; Supervise and train employees in retail and office environments.
EXPERIENCE
Brownwood Area Chamber of Commerce – Brownwood, TX June, 2008 – February, 2011
Business Manager/Bookkeeper/Human Resources
• All accounting and bookkeeping responsibilities including, but not limited to accounts receivable, accounts payable,
invoicing members for annual dues and events, statements, payroll, process and pay 941, 940 and TWC reports,
reconcile six (6) bank accounts
• Human Resources and personnel duties including interviewing applicants, maintaining employee files, benefits
administration, attend monthly HR association meetings, attend HR training seminars
• Communicate with local insurance agents to obtain proper insurance coverage for the best premium
• Office management duties including but not limited to interviewing and hiring a janitorial service to clean the offices,
ordering all supplies and equipment, make arrangements with the appropriate venders for repairs and maintenance
for equipment and the building, register employees for seminars/training, make travel arrangements
• Attend and take minutes at the Chamber Board meetings and the Industrial Foundation Board meetings then
compile the minutes with other reports for the next board meetings
• Prepare financial reports for the Finance Committee and the Board of Directors
• Used Quick Books, Excel, Word, Outlook, and ChamberMaster on a daily basis
• Planned, organized, and produced the Chamber’s community wide Christmas festival for the first two years of it’s
existence;
• Plan and organize on and off site meetings, events, seminars and workshops
Benefit Planning Services – Brownwood, TX October, 2007 - June, 2008
Insurance Sales/Service (Interim employment)
• Marketing and sales of life and health insurance to individuals and groups
• Obtain quotes via on line quoting software as well as submit written requests and applications to companies
• Assemble new client presentation binders
• Review and explain plan descriptions to prospective clients
• Enroll new clients for coverage
• Set up and maintain new client files
• Provide excellent customer service to all clients
Farmers Insurance Group – Brownwood, TX August, 2006 – October, 2008
Producer, CSR, Office Manager
• Producer for commercial and personal lines including p&c, life & health; solicited new clients, quoted in Farmer’s on
line rating system and outside markets
• Customer Service Rep for all 3 agents in the office
• As office Manager – responsible for accounts payable, posting customer payments, prepare/make bank deposits,
bank reconciliations, calculate and process commission checks, set up and maintain producer commission
spreadsheets, answer phones, set up and worked trade show booth; set up office procedures & filing system for
start-up agency
• Contacted insurance companies and arranged for agency appointments
Whorton Insurance Services – Austin, TX May, 2005 – May, 2006
CSR
• Assistant to four commercial lines ASCR’s and four Producers
• Maintain and service commercial lines policies including but not limited to general liability, property, commercial
auto, workers compensation, umbrella, d&o, e&o policies along with bonds
• Processed Notary Bond applications and submitted them to proper company
• Processed endorsements and audits for workers comp and liability policies
• Processed cancellations and reinstatements
• Written and verbal correspondence with clients and insurance company underwriters
• Reason for leaving – returned to Brownwood when husband returned from Iraq
Porter Insurance Agency – Brownwood, TX November, 2003 – May, 2005
CSR
• Maintain and service existing commercial lines policies including but not limited to general liability, property,
commercial auto, workers compensation, umbrella, d&o, e&o policies
• Obtained information from new clients and submitted applications to company underwriters for premium quotes
• Reviewed and presented quotes to clients
• Processed endorsements and audits for workers comp and liability policies
• Processed cancellations and reinstatements
• Written and verbal correspondence with clients and insurance company underwriters
• Reason for leaving - Moved to Austin to work while husband was in Iraq
Chevron Phillips Chemical Company – The Woodlands, TX August, 2001 – June, 2003
Freight Payables Rep.
• Responsible for the interpretation and processing of high volume rail freight and contractual agreement billings
• Obtained proper general ledger coding and approval for payment of invoices
• In depth research of rates, routes, demurrage
• Verified rail car switching
• Validated bill of ladings
• Voluminous account reconciliation
• Reviewed contracts and quotes negotiated between pricing group and carriers
• Dispute and reject incorrect billings
• Verify railcar location, lease facility storage activity using RailTrac and applied carrier credit
• Heavy written and verbal correspondence with carriers
• In this position, I reduced two million dollars in past due accounts to two hundred thousand which were disputes and
unverifiable billings.
License and Memberships
P & C Insurance V.P. - Mid-Tex Human Resources
Life & Health Insurance Management Association
Notary 2010 - current
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