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Manager Customer Service

Pendleton, Indiana, 46064, United States
March 28, 2011

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**** ***** **** ( Pendleton, IN *6064 ( 317-***-**** (



< Recruiting coordination

< Resume reviews

< Background investigation

< Account management

< Marketing/advertising

< Proficient in MS Word, Excel, Outlook, Taleo, and Team Trak.


Rolls-Royce (through Relick Services)

Recruiting Coordinator June 2010 -


< Manage recruitment process review within the Supply Chain division for

up to 90 requisitions at a time

< Post new requisitions and close them when positions have been filled,

within internal and external sites

< Complete resume review and phone screens on selected candidates

< Schedule and coordinate interviews between Hiring Managers and

selected candidates, as well as arrange travel accommodations needed

< Create and extend offer letters for chosen candidates

< Initiate background checks, drug screens and relocations where


< Maintain communication with both Hiring Managers and potential new

hires, to see both through the entire recruitment to start process


Staffing Specialist Mar 2009 -

Nov 2009

< Recruited skills trades and call center/customer service


< Managed employee relation issues with contractors regarding

attendance, performance and terminations.

< Performed behavioral interviews, administered testing evaluations,

completed reference checks and set up final interviews with hiring


Angie's List

Advertising Sales Consultant Oct 2007 - Feb


< Sold on-line advertising space and print advertising to Service

Providers throughout the U.S.

< Met goals and quota's assigned by Advertising Manager.

< Built and retained relationships with Service Providers for future



Senior Recruiter/Account Manager Dec 2004 -

Sept 2007

< Recruited skill trades and light industrial individuals,

administrative and accounting professionals in the Manufacturing,

Distribution and Warehousing industries.

< Managed customized recruiting process for several large clients from

developing sourcing strategies to coordinating final interviews with

hiring managers.

< Coached and developed new Recruiters on sourcing strategies,

behavioral interviewing, testing evaluations, effective reference

checks and candidate/client relations.

< Managed employee relation issues with contractors regarding

attendance, performance and terminations.

< Managed and maintained several accounts within the Commercial


< Attended three National Sales/Recruiting Trainings at off-site


Theracare, Inc.

Recruitment Specialist June 2001-Dec 2004

< Coordinated state wide recruiting efforts of the therapy departments

of a 25 chain long term care company with over 200 employees.

< Worked with eight Regional Managers in the recruiting efforts of their

facilities and helped revamp entire therapy departments.

< Responsible for overseas recruitment of therapists including all

required government and attorney documentation.

< Participated in marketing efforts of company during National and Local

Therapy Association meetings.

Instaff Personnel

Employment Specialist/Branch Manager May 1998 -

June 2001

< Worked with three local offices in the recruitment of temporary

staffing within the light industrial field.

< Administered Employee Referral Program

< Managed temporary employee payroll

< Promoted to Branch Manager position after one year where

responsibilities included managing three offices and four recruiters.

* References available upon request.

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